Ciudad de San José, Costa Rica · Hybrid
The Discrete Automation Business Manager – Application & Customer Service is responsible for leading customer-focused initiatives, managing application engineering teams, and driving business growth in discrete automatio…
Skills: Application Engineering, Customer Service Leadership, Business Growth Strategy, Cross-functional Team Management, Strategic Partnership
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Lead the Application and Customer Service team to drive business growth in discrete automation solutions. Manage customer-focused initiatives and align technical application support with organizational goals and market demands.
Requires a Bachelor's degree in Engineering or Business with at least 8 years of leadership experience in automation or customer service. Must be fluent in both English and Spanish with a proven track record of managing cross-functional teams.
The Discrete Automation Business Manager – Application & Customer Service is responsible for leading customer-focused initiatives, managing application engineering teams, and driving business growth in discrete automation solutions. This role will represent the BU at the CR Leadership Team and will support compliance of local
Policies and Procedures and ensures seamless integration of customer service operations with technical application support, aligning with organizational goals and market demands.
You set stretch goals and objectives, pushing individuals or teams to perform at higher levels. You focus on highest priorities and set aside less critical tasks. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You push yourself and help others achieve results.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
Emerson (NYSE: EMR) is a global automation leader delivering solutions for the most demanding technology challenges. Headquartered in St. Louis, Missouri, Emerson is engineering the autonomous future, enabling customers to optimize operations and accelerate innovation. For more information, visit Emerson.com.
Offices: 8027 Forsyth Blvd, St Louis, Missouri 63105, US
Emerson (NYSE: EMR) is a global automation leader delivering solutions for the most demanding technology challenges. Headquartered in St. Louis, Missouri, Emerson is engineering the autonomous future, enabling customers to optimize operations and accelerate innovation. For more information, visit Emerson.com.
Offices: 8027 Forsyth Blvd, St Louis, Missouri 63105, US
