Melbourne, Victoria, Australia · Hybrid
Who we are E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market…
Skills: Customer Experience Design, AI Implementation, Team Leadership, Service Delivery, Data Analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop a team of Customer Experience Specialists to transform support through AI and scalable self-service experiences. Partner with product and commercial teams to optimize AI capabilities and resolve complex customer pain points.
Requires experience leading high-performing customer-facing teams and a strong understanding of CX design and AI-enabled support environments. Candidates must be able to use data to drive measurable improvements and influence stakeholders across the business.
Who we are
E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market leader in Australia and New Zealand.
The Role
As we continue to grow, we're evolving how we support our customers.
We're looking for a Customer Experience Lead to shape the next generation of customer support at EstimateOne. This isn't a traditional support management role. You'll lead the transformation of how customers get help by combining great people, AI capability and scalable self-service experiences.
You'll lead a team of specialists, partner closely with our AI project team and work across Product, Customer Success and Commercial teams to create a customer experience that's faster, smarter and easier to access.
If you're excited by AI, customer experience design and building systems that scale, we'd love to hear from you.
Your day to day will include:
About You
You think in systems, not just workflows. You're energised by the opportunity to use AI, automation and customer insight to build better experiences at scale.
You're equally comfortable leading people, analysing data and partnering across the business to solve complex customer problems.
You'll likely bring:
Bonus Points if You Bring:
The ability to champion our company values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and passionate person, we need you in our team.
To learn more about our values, check out our Nuts & Bolts (beware, it’s huge!): https://shorturl.at/eo7WO
Perks
Head to https://careers.estimateone.com/ to find out more.
E1 is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can make your application process as smooth as possible.
As a Circle Back Initiative Employer, we also commit to responding to every applicant.
#LI-Hybrid
Global leaders in connecting the construction industry at tender time
E1 is a tender management platform connecting commercial builders and subcontractors. Previously announced as the 3rd Best Place to work in Australia by the Australian Financial Review! Join E1 today with a free, basic account. Visit our website (www.estimateone.com).
Offices: G4/29 Stewart Street, Richmond, Victoria 3121, AU
Global leaders in connecting the construction industry at tender time
E1 is a tender management platform connecting commercial builders and subcontractors. Previously announced as the 3rd Best Place to work in Australia by the Australian Financial Review! Join E1 today with a free, basic account. Visit our website (www.estimateone.com).
Offices: G4/29 Stewart Street, Richmond, Victoria 3121, AU
