Braine-l'Alleud, Wallonia, Belgium · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Order Management, Customer Service, SAP, Salesforce Service Cloud, Supply Chain Coordination
Neu-Isenburg, Hesse, Germany · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Commercial Leadership, Sales Management, Business Development, Account Management, Strategic Planning
United States · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Value Engineering, Generative AI, Advanced Analytics, Lean, Six Sigma
Seoul, South Korea · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Water Purification, Process Separation, Technical Service, System Design Optimization, Modeling
Seoul, South Korea · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Water Treatment Systems, Process Separation Technologies, Ultrafiltration, Reverse Osmosis, Ion Exchange Resins
United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Employee Relations, HR Program Execution, Organizational Capability, Case Management, Risk Mitigation
Wilmington, Delaware, United States · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: AI Strategy, Advanced Analytics, Product Ownership, Manufacturing Operations, Change Management
Elsmere, Delaware, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Value Engineering, Generative AI, Advanced Analytics, Cost Reduction, Lean
Edina, Minnesota, United States · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Organic Chemistry, Polymer Chemistry, Reverse Osmosis, Nanofiltration, Organic Synthesis
Edina, Minnesota, United States · On-site
$98k–$154k/yr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Organic Chemistry, Polymer Chemistry, Reverse Osmosis, Nanofiltration, Organic Synthesis
Mexico City, Ciudad de México, Mexico · Remote OK
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Tribology, Lubrication, Mechanical Engineering, Chemical Engineering, Electrical Engineering
Midland, Michigan, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Equipment Monitoring, Troubleshooting, Root Cause Investigation, Safety Compliance, Fork Truck Operation
Valley View, Ohio, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: People Leadership, Daily Management, Coaching, Performance Management, Problem Solving
Braine-l'Alleud, Walloon Brabant, Belgium · On-site
At DuPont Healthcare Liveo™, we are transforming Customer Service into a strategic, customer-facing function that drives customer excellence, operational performance, and business growth. Our team plays a critical role i…
Skills: Order Management, Customer Service, SAP, Salesforce Service Cloud, Supply Chain Coordination
Richmond, Virginia, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: OT Networking, Cybersecurity, Industrial Control Systems, Network Design, Firewall Configuration
Monterrey, Nuevo León, Mexico · Remote OK
The MOLYKOTE® Specialty Lubricants team is currently seeking an innovative Engineer with the desire to work within an industrial business that demands a strong customer and solutions focus. The person in this role will b…
Skills: Tribology, Lubrication, Mechanical Systems, Problem Solving, Critical Thinking
Chesterfield County, Virginia, United States · On-site
$77k–$121k/yr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: OT Networking, Cybersecurity, Industrial Control Systems, Network Design, Firewall Configuration
Garfield Heights, Ohio, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: People Leadership, Daily Management, Coaching, Performance Management, Operational Discipline
Town of Tonawanda, New York, United States · On-site
$28/hr–$45/hr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Mechanical Maintenance, Troubleshooting, Equipment Installation, Precision Alignment, Blueprint Reading
Chesterfield County, Virginia, United States · On-site
$98k–$154k/yr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Mechanical Engineering, Equipment Design, Process Development, Fluid Dynamics, Thermodynamics
Braine-l'Alleud, Wallonia, Belgium • Hybrid
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Manage the end-to-end customer order book from receipt through delivery and invoicing while acting as a primary interface for EMEA customers. Coordinate with internal teams and oversee AI-assisted order management workflows to ensure operational excellence and revenue realization.
Requires a bachelor's degree or equivalent experience with a background in customer service, order management, or supply chain. Proficiency in SAP is required, and fluency in English, French, and German is highly preferred.
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
At DuPont Healthcare Liveo™, we are transforming Customer Service into a strategic, customer-facing function that drives customer excellence, operational performance, and business growth. Our team plays a critical role in delivering a seamless customer experience while ensuring successful revenue execution across the order-to-cash process.
We are looking for a proactive and customer-focused Customer Service Representative (CSR) to join our EMEA Customer Service team. As a Customer Service Representative, you will serve as the primary interface between customers and DuPont, taking ownership of the successful execution of the customer order book from order receipt through delivery and invoicing.
Beyond traditional order management activities, you will act as a trusted business partner, proactively managing customer commitments, identifying and mitigating risks, and coordinating with multiple internal stakeholders to deliver an exceptional customer experience. You will play a key role in supporting revenue realization, and operational excellence.
Working closely with Sales, Supply Chain, Logistics, Pricing, Credit, and Master Data teams, you will help ensure flawless execution while balancing customer expectations with business objectives.
As DuPont continues to expand the use of digital tools, automation, and AI-enabled processes, you will also serve as a Human-in-the-Loop expert, overseeing AI-assisted order management activities, validating outcomes, managing exceptions, and identifying opportunities for continuous improvement.
In this role, you will:
Own the execution of the customer order book from order receipt through delivery and invoicing.
Proactively manage customer commitments and ensure timely order fulfillment.
Identify and resolve supply, logistics, pricing, and order execution risks before customer impact occurs.
Build trusted relationships with customers through proactive communication and operational excellence.
Partner closely with Sales, Supply Chain, Logistics, Pricing, Credit, and Master Data teams to deliver outstanding business results.
Support business objectives by helping resolve blocked orders, invoice disputes, and outstanding past-due balances.
Investigate and resolve complex customer service challenges using analytical and problem-solving skills.
Leverage digital platforms including SAP, Salesforce Service Cloud, Customer Portal, MyDuPont, and future AI-enabled solutions.
Monitor and validate AI-assisted workflows and manage exceptions to ensure accuracy and customer satisfaction.
Drive continuous improvement by identifying opportunities to improve processes, automation, and service quality.
Ensure compliance with SOX controls, internal policies, and operational procedures.
Support team collaboration, cross-training, and knowledge sharing.
Bachelor's degree or equivalent experience.
Experience in Customer Service, Order Management, Supply Chain, Commercial Operations, or a related field.
Strong customer focus and commitment to delivering exceptional service.
Excellent communication and interpersonal skills.
Strong organizational skills and ability to manage multiple priorities.
Experience working with SAP and other business systems.
Fluency in English, French and German is a plus. Additional European languages are an advantage.
Experience within an Order-to-Cash environment.
Experience with Salesforce Service Cloud and digital customer platforms.
Experience supporting international customers and complex supply chains.
Knowledge of credit, or collection processes.
The ideal candidate is someone who:
Thinks beyond transaction processing and takes ownership of business outcomes.
Balances customer needs with DuPont business objectives.
Influences cross-functional teams without direct authority.
Uses data and insights to solve problems and make decisions.
Thrives in a fast-paced, customer-facing environment.
Embraces digital transformation and AI-enabled ways of working.
Continuously looks for opportunities to improve processes and customer experiences.
In this role, you will:
Deliver flawless order book execution and customer commitment performance.
Proactively manage risks and drive resolution across the end-to-end supply chain.
Contribute to revenue realization and cash flow improvement.
Resolve complex customer issues through analytical problem-solving and collaboration.
Successfully operate alongside AI-powered processes as a Human-in-the-Loop expert.
Elevate the customer experience while contributing directly to business performance and growth.
At DuPont, you'll be part of a global organization committed to innovation, customer excellence, and continuous improvement. We offer:
A dynamic and international work environment.
The opportunity to work with customers and colleagues around the world.
Ongoing learning and development opportunities.
Exposure to digital transformation and AI-enabled business processes.
Career growth opportunities across functions, businesses, and geographies.
Competitive compensation and benefits.
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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
Beware of recruitment scams! Please read important information for job seekers: https://www.dupont.com/careers/hiring-faqs.html We’re creating advanced solutions that help transform industries and improve everyday life across our key markets of healthcare, water, construction and transformation. At DuPont, we inspire each employee to embrace their unique journey and unlock their full potential. Discover the many reasons to work at DuPont. Learn more at dupont.com. Please take the time to review our comments policy before commenting on our page. http://dptn.ws/policy
Offices: 974 Centre Road,, Wilmington, DE 19805, US
Beware of recruitment scams! Please read important information for job seekers: https://www.dupont.com/careers/hiring-faqs.html We’re creating advanced solutions that help transform industries and improve everyday life across our key markets of healthcare, water, construction and transformation. At DuPont, we inspire each employee to embrace their unique journey and unlock their full potential. Discover the many reasons to work at DuPont. Learn more at dupont.com. Please take the time to review our comments policy before commenting on our page. http://dptn.ws/policy
Offices: 974 Centre Road,, Wilmington, DE 19805, US
