Chiyoda, Japan · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Communication, SAP, SFDC, Microsoft Office, AI Tools
Hillsdale, Michigan, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: IATF 16949, APQP, PPAP, Quality Management System, Six Sigma
Midland, Michigan, United States · Remote OK
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Inside Sales, Customer Service, Commercial Operations, CRM, ERP
Hyderabad, Telangana, India · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: B2B Integration, EDI, SAP Integration, API Design, AI Automation
Avilés, Asturias, Spain · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Business Analysis, Requirements Management, Process Improvement, Digital Transformation, Stakeholder Engagement
Schkopau, Saxony-Anhalt, Germany · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Machine Operation, Dosing and Mixing, Filling Processes, Safety Regulations, Forklift Operation
Hillsdale, Michigan, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: PLC Programming, HMI Programming, Electrical Schematics, Robot Programming, Machine Vision
Preble County, Ohio, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Process Technology, Troubleshooting, Lean Manufacturing, Process Control, CAPEX Project Management
Preble County, Ohio, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Technical Leadership, Process Engineering, People Management, Continuous Improvement, Root Cause Analysis
Fukushima Prefecture, Japan · On-site
$4500k–$6500k/yr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Experimental Planning, Data Analysis, SOP Creation, Organic Synthesis, Analytical Chemistry
Auburn Hills, Michigan, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: GC/MS, GC/FID, HPLC, GPC, Method Validation
Hayfield, England, United Kingdom · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Ultrafiltration Module Repair, Mechanical Aptitude, Problem Solving, Microsoft Office, Customer Communication
Hyderabad, Telangana, India · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Accounts Receivable, Data Analysis, Financial Reporting, DSO Analysis, KPI Monitoring
Edina, Minnesota, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Process Safety Management, Operational Excellence, Capital Projects, Process Hazard Analysis, Root Cause Investigation
Delaware, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Financial Analysis, FP&A, Tax, Business Finance, Microsoft Excel
Chiyoda, Japan · Hybrid
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Communication, SAP, SFDC, Microsoft Office, AI Tools
Towanda, Pennsylvania, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Equipment Operation, Process Safety Management, Operational Discipline, Microsoft Office Suite, Communication Skills
Edina, Minnesota, United States · On-site
$21/hr–$34/hr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Manufacturing Processes, Equipment Monitoring, HMI Panel Navigation, Material Handling, Microsoft Word
West Alexandria, Ohio, United States · On-site
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Process Engineering, Troubleshooting, Lean Manufacturing, Process Control, CAPEX Project Management
Fukushima, Hokkaido Region, Japan · On-site
$4500k–$6500k/yr
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Experimental Planning, Data Analysis, SOP Creation, Organic Synthesis, Ion Exchange Resin
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The role involves managing the end-to-end order fulfillment process, including receiving, analyzing, and processing domestic and export orders. It also requires coordinating with sales, supply chain, and finance teams to ensure high customer satisfaction and adherence to delivery deadlines.
Candidates should possess strong communication skills and proficiency in SAP, SFDC, and Microsoft Office, with a basic level of English (TOEIC 500-650). Experience in customer service, order management, or supply chain is welcomed.
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
Legal Entity（入社法人）：デュポン・スペシャルティ・プロダクツ株式会社
Position Title：カスタマーサービス担当者
Business Unit：Commercial Excellence
Report to：Japan Customer Service Leader, Molykote®, Multibase™ & Vespel®
Location：東京本社（山王パークタワー ※溜池山王駅直結）
Employment Type：正社員
カスタマーサービス担当者は、顧客の注文履行をサポートする役割を担い、顧客からの注文情報を受領・分析・確認のうえ、正確かつタイムリーに処理を行い、すべての顧客要求を満たすとともに、高品質なサービスと高い顧客満足度の維持を目的とする。
・FAXやメールで受領した国内および輸出の顧客注文を受け付け、処理および正確性の確認を行う主要窓口となる。
・定められた手順・ガイドラインに従い、オーダー入力業務を実施する。
・問い合わせ対応および受注処理を、デリバリー指示や出荷管理を含めて一連のプロセスとして実行する。あわせて、売掛金回収に関してビジネス部門と連携する。
・未処理オーダーの状況をモニタリングし、必要に応じて適切な対応を行い、顧客納期の遵守を促進する。
・注文変更などの顧客からの依頼に対し、ビジネスの販売方針に基づいて一次対応を実施し、解決が必要な場合は適切な関係部門へ迅速かつ効果的にエスカレーションを行う。
・常に競合を上回る高品質でプロフェッショナルなサービスを提供することで顧客との良好な関係を構築し、営業チームと密に連携して顧客満足の向上を図る。
・営業、サプライチェーン、物流、ファイナンス、外部倉庫などの関係部門と連携し、顧客要件の理解と確実な履行を実現する。
・各種社内ポリシー、手順および法令を遵守し、必要に応じてカスタマーサービス領域におけるポリシー適用や変更についてマネジメントへ提言する。
・必要に応じてチームメンバーの業務をサポートし、バックアップを担う。
・受注数量とフォーキャストの比較等、営業関連情報をビジネスへ提供する。
・日本におけるSAP Order-To-Cashモジュールの責任窓口としてビジネスをサポートする。
・社内外との関係構築を目的とした優れたコミュニケーション能力(対面・電話・傾聴・文書)
・必要なシステム(SAP、SFDC、Microsoft Office)を使用する能力
・AI、マクロ、および自動化ツールを積極的に活用し、業務プロセスの効率化を推進できる能力
・基本的な読み書きができる英語力(読み書き中心、TOEIC 500〜650程度を目安)
・顧客および社内の各機能部門と効果的に連携できる能力
・細部への注意力および高い正確性を有する能力
・自発性があり前向きな姿勢
・生産性向上プロジェクトや施策を通じた価値創出能力
・カスタマーサービスまたは受注業務の経験(歓迎)
・サプライチェーンの経験(あれば尚可)
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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
Beware of recruitment scams! Please read important information for job seekers: https://www.dupont.com/careers/hiring-faqs.html We’re creating advanced solutions that help transform industries and improve everyday life across our key markets of healthcare, water, construction and transformation. At DuPont, we inspire each employee to embrace their unique journey and unlock their full potential. Discover the many reasons to work at DuPont. Learn more at dupont.com. Please take the time to review our comments policy before commenting on our page. http://dptn.ws/policy
Offices: 974 Centre Road,, Wilmington, DE 19805, US
Beware of recruitment scams! Please read important information for job seekers: https://www.dupont.com/careers/hiring-faqs.html We’re creating advanced solutions that help transform industries and improve everyday life across our key markets of healthcare, water, construction and transformation. At DuPont, we inspire each employee to embrace their unique journey and unlock their full potential. Discover the many reasons to work at DuPont. Learn more at dupont.com. Please take the time to review our comments policy before commenting on our page. http://dptn.ws/policy
Offices: 974 Centre Road,, Wilmington, DE 19805, US
