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Operations Advisor (Office Administrator)

Kuala Lumpur, Kuala Lumpur, Malaysia · On-site

Mid level

We’re looking for an Operations Advisor to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. As an Operations Advisor at Double Eleven, you’ll be responsible for ensuring the smooth opera…

Skills: Office Administration, Office Management, Time Management, Project Planning, Communication Skills

Double Eleven logo

Operations Advisor (Office Administrator)

Double Eleven

Kuala Lumpur, Kuala Lumpur, Malaysia • On-site

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Mid level

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  • Full-time
  • Flexible Working Hours, 14 Days Annual Leave, Gazetted Public Holidays, Birthday Leave, End Of Year Break Leave, House Moving Leave
  • Posted 5d ago
  • ~35 hrs/week

Responsibilities

Manage daily office operations, including reception, facility maintenance, and vendor coordination to ensure a professional workplace experience. Provide administrative support for onboarding, travel arrangements, and the planning of studio events and activities.

Requirements

Proven experience in office administration and management within a fast-paced environment. Requires strong organizational skills, proficiency in Google Workspace and Microsoft Office, and a professional, proactive approach to service.

Full job description

We’re looking for an Operations Advisor to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur.

As an Operations Advisor at Double Eleven, you’ll be responsible for ensuring the smooth operation of office facilities while delivering an exceptional workplace experience for employees and visitors. The ideal candidate for this role will have a passion for people and great administration, enjoy a challenge and be excited to work in a highly fast paced environment where no one day is the same.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch.

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76.

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other. We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

  • Manage and maintain the reception area, studio entrances and wider office environment, ensuring all spaces are clean, organised and present a professional image
  • Handle incoming mail, deliveries and telephone calls, directing enquiries to the appropriate individuals or teams
  • Welcome, register and assist visitors, candidates, vendors and contractors, ensuring a positive experience and notifying relevant employees of their arrival
  • Build strong relationships with employees across the studio, providing day-to-day support to ensure the smooth running of the office
  • Coordinate and oversee the maintenance of office facilities, equipment and services, including routine contracts such as pest control, plant maintenance, water filtration and coffee machine servicing
  • Act as a key point of contact for internal teams, building management, suppliers, vendors and contractors
  • Manage office-related purchasing and accounts administration, including raising purchase orders, processing invoices and ensuring documentation is accurate and up to date
  • Maintain office and kitchen supplies, monitoring stock levels, placing orders and sourcing new suppliers where appropriate
  • Coordinate meeting room bookings, prepare meeting spaces and arrange catering when required
  • Organise travel and accommodation arrangements for studio visitors
  • Support the onboarding of new starters by preparing workspaces, access cards, parking arrangements, lanyards and other required resources
  • Plan and deliver office events and activities, including celebrations, team gatherings, training sessions and health and safety initiatives such as fire evacuation and CPR training
  • Provide general administrative support, including managing refreshments and other day-to-day office requirements
  • Carry out additional clerical and administrative duties as required by the Manager/Supervisor

What we’re looking for

  • Proven experience in office administration
  • A versatile and proactive approach to all aspects of office management
  • Excellent time management and prioritisation skills, with the ability to manage multiple tasks effectively
  • Highly organised, enthusiastic and adaptable, with a positive attitude
  • Strong project planning, coordination and organisational skills
  • Exceptional attention to detail and a commitment to accuracy
  • Excellent verbal and written communication skills
  • Strong computer literacy, including proficiency in Google Workspace and Microsoft Office applications
  • Experience working in a fast-paced office environment
  • A friendly, approachable and professional manner, with confidence in a public-facing role
  • A willingness to support others and provide excellent service to colleagues and visitors
  • The ability to follow instructions accurately and work with a high degree of reliability

Qualifications

  • All relevant qualifications considered

What to expect

Some of our benefits include:

Working life at Double Eleven

  • Start your day any time between 9:00am and 11:00am
  • 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
  • 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!)
  • 1 day leave for your birthday
  • Up to 10 days discretionary annual leave during our end of year break
  • 1 day leave if you’re moving house
  • Potential for annual performance bonus
  • Best-in-class tools and workflow so you can focus on creativity
  • 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
  • State of the art office facilities in a central location with excellent transport routes
  • Assorted fruit and bread options, juice, hot drinks and fruit
  • Employee referral bonus (up to MYR5,000!)
  • Free game codes, game swag and merchandise
  • On site parking

Recognising your contribution - award schemes

  • Annual Profit Share
  • Length of Service
  • Annual High Performer Award

Professional development and wellbeing

  • Free gym membership at a local gym in Mid Valley City
  • Company private healthcare cover in-patient and out-patient for you, your spouse and children
  • Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
  • A personalised development plan with dedicated support tailored to your growth and goals
  • An accredited Academy providing professional qualifications
  • In-studio wellbeing programmes and People team support

Team life

  • Subsidised off-site team activities
  • Many team events to celebrate team and game milestones
  • Sponsored team activities
  • Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

Related keywords

Office AdministrationFacility ManagementGoogle WorkspaceMicrosoft OfficeVendor ManagementPurchase OrdersOnboardingEvent CoordinationVideo Games IndustryKuala LumpurAdministrative SupportWorkplace Experience

About Double Eleven

LinkedInVisit site

High-skilled video game developer and publisher nestled in the digital capital of Teesside, United Kingdom

Industry
Computer Games
Company size
201-500 employees
Founded
2009
Headquarters
Middlesbrough
LinkedIn followers
31,400

Double Eleven is one of the top three independent games publishers and developers headquartered in the UK. Trusted with some of the world’s biggest IPs, currently collaborating on Minecraft Dungeons with Mojang Studios, Prison Architect 2 with Paradox Interactive, Grounded with Obsidian Entertainment, and Fallout 76 with Bethesda Game Studios, as well as working on other unannounced projects. The studio recently developed Switch and PlayStation 4 versions of Red Dead Redemption. As a developer, our relationships with other developers are paramount as we understand the hard work required in the industry. ‘Port +ing’ became our bread and butter and is what pays the bills and allows us to take really good care of our team and their families. That’s why Double Eleven was started, to be able to make great games and still spend time with our families, challenging some of the conventional wisdom of how a development studio and publisher should run.

Offices: Boho One, Bridge Street West, Middlesbrough, TS21AE, GB · Centrepoint North, Level 17, Mid Valley City, Kuala Lumpur, Lingkaran Syed Putra 59200 , MY

Experience Across the BoardGame DevelopmentGame PublishingQuality AssuranceMarketingand PRComputerVideo Games
View all jobs at Double Eleven

About Double Eleven

LinkedInVisit site

High-skilled video game developer and publisher nestled in the digital capital of Teesside, United Kingdom

Industry
Computer Games
Company size
201-500 employees
Founded
2009
Headquarters
Middlesbrough
LinkedIn followers
31,400

Double Eleven is one of the top three independent games publishers and developers headquartered in the UK. Trusted with some of the world’s biggest IPs, currently collaborating on Minecraft Dungeons with Mojang Studios, Prison Architect 2 with Paradox Interactive, Grounded with Obsidian Entertainment, and Fallout 76 with Bethesda Game Studios, as well as working on other unannounced projects. The studio recently developed Switch and PlayStation 4 versions of Red Dead Redemption. As a developer, our relationships with other developers are paramount as we understand the hard work required in the industry. ‘Port +ing’ became our bread and butter and is what pays the bills and allows us to take really good care of our team and their families. That’s why Double Eleven was started, to be able to make great games and still spend time with our families, challenging some of the conventional wisdom of how a development studio and publisher should run.

Offices: Boho One, Bridge Street West, Middlesbrough, TS21AE, GB · Centrepoint North, Level 17, Mid Valley City, Kuala Lumpur, Lingkaran Syed Putra 59200 , MY

Experience Across the BoardGame DevelopmentGame PublishingQuality AssuranceMarketingand PRComputerVideo Games
View all jobs at Double Eleven

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