Jobs at Donmar Warehouse (Now Hiring) — 4 open

Donmar Warehouse

Ticketing Assistant (Saturday Only)

Greater London, England, United Kingdom · On-site

Entry level

Ticketing Assistant (Saturday Only) Application Deadline: 17 August 2026 Department: Audiences - Ticketing Employment Type: Part Time Location: Donmar Warehouse Theatre Reporting To: Head of Ticketing Compensation: £6,15…

Skills: Customer service, Cash handling, Communication skills, Time management, IT skills

Donmar Warehouse

Deputy Head of Stage

Greater London, England, United Kingdom · On-site

Mid level

Deputy Head of Stage Application Deadline: 31 August 2026 Department: Production Employment Type: Full Time Location: Donmar Warehouse Theatre Reporting To: Head of Stage Compensation: £37,820 / year Description To suppo…

Skills: Stage Management, Production Management, Technical Production, Building Maintenance, Team Leadership

Donmar Warehouse

Head of People

City of Westminster, England, United Kingdom · On-site

Senior

Head of People Application Deadline: 26 August 2026 Department: HR Employment Type: Full Time Location: Donmar Warehouse Office Reporting To: Director or Finance & Operations Compensation: £55,000 / year Description Purp…

Skills: HR Generalism, Recruitment, Organisation Design, Business Partnering, Organisational Development

Donmar Warehouse

Head of Marketing

City of Westminster, England, United Kingdom · On-site

$45k–$47k/yr

Senior

Head of Marketing Application Deadline: 28 August 2026 Department: Audiences - Marketing Employment Type: Full Time Location: Donmar Warehouse Office Reporting To: Director of Audiences Compensation: £45,000 - £47,000 / …

Skills: Marketing strategy, Multichannel campaigns, Audience development, Budget management, Data analysis

Ticketing Assistant (Saturday Only)

Donmar Warehouse

Greater London, England, United Kingdom • On-site

Entry level

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Part-time
Holiday, Pension, Employee assistance programme, Free tickets, Staff discounts, Professional development
Posted 4d ago
Apply by Aug 17
~40 hrs/week

Responsibilities

The Ticketing Assistant serves as the primary point of contact for theatre patrons, managing ticket sales and enquiries across multiple channels. They are also responsible for maintaining accurate records, processing payments, and ensuring the smooth operation of the box office.

Requirements

Candidates should have experience in a fast-paced, customer-facing environment and possess strong communication and IT skills. A professional, organized approach with the ability to multitask and work effectively within a team is essential.

Full job description

Ticketing Assistant (Saturday Only)

Application Deadline: 17 August 2026

Department: Audiences - Ticketing

Employment Type: Part Time

Location: Donmar Warehouse Theatre

Reporting To: Head of Ticketing

Compensation: £6,157 / year

Description

Purpose of the role:

A Donmar Ticketing Assistant is the welcoming first point of contact for theatre
patrons, delivering exceptional customer service while ensuring a smooth and
enjoyable booking experience. Working within a busy box office environment, the
role involves selling and processing tickets, handling enquiries in person, by
telephone and online, providing accurate information about performances and
events, and assisting customers with seating choices, accessibility requirements and
special requests.

Our Ticketing Assistants maintains accurate records, processes payments securely,
and supports the day-to-day operation of the box office with professionalism,
efficiency and attention to detail.
This role requires excellent communication skills, a positive and approachable
manner, and a passion for the arts, helping to create a memorable customer
experience fromthe first enquiry through to curtain call.

Responsibilities

Visitor and Customer Services

Act as a first point of contact to all visitors to the theatre, including public,contractors, cast and crew, as well as Donmar Warehouse staff.
Respond positively and effectively to all internal and external visitor and
customer enquiries through all channels (in person, by telephone, by email)
Provide accurate information to customers with regard to all current
productions – including cast details, show synopsis, performance times, seatprices, content suitability
Provide accurate information to customers with regard to the Donmar
Warehouse itself, including (but not limited to) travel, venue and access
information.
Provide accurate information to customers surrounding all aspects of Donmar ticketing and memberships.

Ticket Sales

Accurately process all ticket sales and reservations by all channels (in person, by telephone, byemail)
Follow company procedures with regard to credit/debit cards, cash handling, and SOLT vouchers
Accurately record all customer data at every opportunity in line with company guidelines and the Data Protection Act
Maximise income, loyalty and frequency of customer visits from ticket and ancillary sales through effective customer card and sales techniques
Act as stagedoor and a fire marshall

Teamwork and Operations

Contribute positively and knowledgeably to briefings and discussions with regard to the ongoing improvement of front of house operations at the DonmarWarehouse
Provide all managers and supervisors with your full support, commitment and cooperation.
Focusing on team participation when assisting the department in achieving
goals and meeting deadlines (for example, the timely posting of tickets to customers)
Participate in training to develop personally with the role and to ensure that desired standards are achieved and maintained
Keep your working area and other front of house spaces clean and
presentable at all times
Uphold all theatre policies and procedures (cash handling, health and safety guidelines)

Other AdHocDuties

At the request of your line manager or senior leader, take on other reasonable duties and responsibilities as required to support the needs of the team and the organisation.

This is not an exhaustive list of duties and we may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification

The successful candidate will be able to demonstrate the following:

Experience of working in a fast-paced, customer-facing environment
Ability to work as part of a busy team in a calm, efficient manner
Good time management skills
Good general IT skills (experience of box office software desirable)
An organised approach with attention to detail
A willingness to learn and develop new skills
A clear and confident communicator with good interpersonal skills
Ability to prioritise, multitask and adapt to new situations
‘Can-do’ attitude, personal drive, resourcefulness, and initiative
Knowledge of and enthusiasm for the work of the Donmar Warehouse

Benefits

Holiday: we work hard here at Donmar, so we appreciate the benefit of time
away from the day-to-day to recharge our batteries. In addition to all statutory
Bank Holidays, our enhanced holiday entitlement gives 25 days holiday* from
joining with the ability to increase that as your service grows.
Colleagues are also given a paid day off to celebrate their birthday!**

Pension: Once you have successfully completed your probationary period you
will be entitled to 6% employer pension contribution as part of the Donmar’s
stakeholder pension scheme.

Employee Assistance Programme: From day one, you will have access to our
comprehensive Employee Assistance Programme

Free tickets: At the Donmar we are passionate about what we do and want
everyone who works for us to experience our work on stage. All staff are offered
complimentary tickets to attend a preview performance. You will also receive
staff discounts at our bars in the theatre.
Professional Development: The Donmar is committed to your development,
and we will help you realise your full potential by providing a varied programme
of training opportunities.

Other benefits:

Company lunches twice a production
Travel loan
Subsidised gym membership
Cycle scheme
Eye test vouchers

Please note, some of these are available once you have successfully passed your
probation, and all discretionary benefits are subject to change.

*allowances will be pro rata if you work part time hours
** subject to scheme rules

Related keywords

TicketingBox officeCustomer serviceTheatreCash handlingData protectionFire marshalFront of houseSalesReservationsAdministrationPublic relations

About Donmar Warehouse

LinkedIn Visit site

The Donmar is an intimate 251-seat, not-for-profit theatre in Covent Garden; right at the heart of London’s West End.

Industry: Theater Companies
Company size: 51-200 employees
Headquarters: London
LinkedIn followers: 6,685

The Donmar is an intimate 251-seat, subsidised theatre in Covent Garden; right at the heart of London’s West End. It is internationally renowned as one of the world’s principal producing theatres, having won over 100 major awards during its 24-year history. The Donmar Warehouse is a registered charity number 284262.

Offices: 41 Earlham Street, London, WC2H 9LX, GB

Performing ArtsTheatreNon Profit

View all jobs at Donmar Warehouse

About Donmar Warehouse

LinkedIn Visit site

The Donmar is an intimate 251-seat, not-for-profit theatre in Covent Garden; right at the heart of London’s West End.

Industry: Theater Companies
Company size: 51-200 employees
Headquarters: London
LinkedIn followers: 6,685

The Donmar is an intimate 251-seat, subsidised theatre in Covent Garden; right at the heart of London’s West End. It is internationally renowned as one of the world’s principal producing theatres, having won over 100 major awards during its 24-year history. The Donmar Warehouse is a registered charity number 284262.

Offices: 41 Earlham Street, London, WC2H 9LX, GB

Performing ArtsTheatreNon Profit

View all jobs at Donmar Warehouse

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