Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 19…
Skills: Team Leadership, Customer Service Management, Coaching, Performance Management, SLA Management
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Lead and supervise a team of Key Account Advisors to deliver high-quality service and meet performance standards for selected customers. Manage escalations, optimize workforce efficiency, and collaborate with internal stakeholders to improve customer experience and business growth.
Requires a minimum of 2 years of experience leading customer service teams, specifically in coaching and service recovery within a contact center. Experience in the air express or logistics industry is preferred.
OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for over 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 120,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.
Offices: Jalan Pantai Baharu, Level 27, Menara Telekom, Kuala Lumpur, Federal Territory of Kuala Lumpur 50672, MY · 60, Jalan Telawi, Bangsar, Federal Territory of Kuala Lumpur 59100, MY · V-06 Ground Floor Central Market, Jalan Hang Kasturi, Kuala Lumpur, Federal Territory of Kuala Lumpur 50050, MY · 80 Jalan Midah 1, Taman Midah, Cheras, Federal Territory of Kuala Lumpur 56000, MY · No 9, Jalan 54, Desa jaya, Kepong, Kuala Lumpur, Federal Territory of Kuala Lumpur 52100, MY
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for over 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 120,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.
Offices: Jalan Pantai Baharu, Level 27, Menara Telekom, Kuala Lumpur, Federal Territory of Kuala Lumpur 50672, MY · 60, Jalan Telawi, Bangsar, Federal Territory of Kuala Lumpur 59100, MY · V-06 Ground Floor Central Market, Jalan Hang Kasturi, Kuala Lumpur, Federal Territory of Kuala Lumpur 50050, MY · 80 Jalan Midah 1, Taman Midah, Cheras, Federal Territory of Kuala Lumpur 56000, MY · No 9, Jalan 54, Desa jaya, Kepong, Kuala Lumpur, Federal Territory of Kuala Lumpur 52100, MY
