Livonia, Michigan, United States · On-site
$23/hr–$37/hr
The Desktop Support Technician II provides Level 2 (L2) technical support to end users throughout Masco’s corporate and business unit environments. This role resolves advanced incidents and service requests, supports des…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft Windows OS, Microsoft 365
Carmel, Indiana, United States · Hybrid
$76k–$120k/yr
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sus…
Skills: Workday, People Analytics, HRIS, Data Analytics, Advanced Excel
Denver, Colorado, United States · On-site
To thrive as an Order Puller, you must be physically able to lift between 40 and 75 lbs, repeatedly, all day. The job is not hard to master, but it is physically demanding, and you should be working and lifting safely at…
Skills: Order Picking, Heavy Lifting, Scanner Gun Operation, Rider Jack Operation, Warehouse Safety
Indianapolis, Indiana, United States · Hybrid
$76k–$120k/yr
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sus…
Skills: HR Analytics, HRIS, Workday, Data Analytics, Excel
Winston-Salem, North Carolina, United States · On-site
Position: Reach Truck Operator Starting Rate: $19.75/hour Hours: Mon-Thurs, 6:00am - 4:30pm Job Summary: Responsible for safely operating a powered industrial truck at elevated heights to lift, stack, move, and store pro…
Skills: Reach Truck Operation, Powered Industrial Truck Operation, RF Scanner, WMS Technology, Material Handling
Winston-Salem, North Carolina, United States · On-site
Position: Reach Truck Operator Starting Rate: $19.75/hour + $1.00/hour shift premium = $20.75/hour Hours: Friday - Sunday, 6:00am - 6:30pm Employees who work all 36 scheduled hours are paid for 40 hours. Job Summary: Res…
Skills: Reach Truck Operation, Powered Industrial Truck Operation, RF Scanner, WMS Technology, Material Handling
Baltimore, Maryland, United States · On-site
$57k–$89k/yr
Job Summary The Outside Pro Sales Representative (OPR) is responsible for identifying, developing and cultivating productive relationships with both new and existing accounts for Behr/Kilz products, adjacencies and servi…
Skills: Strategic Sales, Relationship Building, Consultative Selling, CRM Salesforce, Market Planning
Lapeer, Michigan, United States · On-site
The time to make a change is now. Step forward into a new job at Delta Faucet! We have a new opening posted on our roster for Production Members & Machine Operators for our first shift operations. Our team members enjoy …
Skills: Hand Tools, Power Tools, Quality Control, Packaging, Palletizing
Winston-Salem, North Carolina, United States · On-site
Position: Group Lead - Non-Con Starting Rate: $20.25/hour Hours: Monday - Friday 6:00 a.m.-2:30 p.m Job Summary Work with management to achieve business goals by leading day-to-day work activities in assigned area(s) Key…
Skills: Leadership, Distribution Management, Logistics, Microsoft Excel, Microsoft Word
Roanoke, Texas, United States · On-site
To thrive as a Forklift Operator, you must be able to easily coordinate the receipt, transfer, and shipping of materials while servicing the manufacturing departments. In this role, you will use various power industrial …
Skills: Forklift Operation, Reach Truck Operation, Clamp Truck Operation, Inventory Management, Cycle Counting
Cokato Township, Minnesota, United States · On-site
$23/hr–$37/hr
We are hiring a Supply Chain Analyst to join our Manufacturing team! DISCOVER As a Supply Chain Analyst for Sauna360, you will play a key role in connecting demand signals to manufacturing execution. You’ll spend much of…
Skills: Demand Planning, Supply Planning, Data Analysis, Microsoft Excel, Forecasting Models
Fort Lauderdale, Florida, United States · On-site
$23/hr–$37/hr
Job Summary Provide technical and process assistance to the Manufacturing department and serve as the site's primary quality resource. Interface between Research and Development and Manufacturing representatives to impro…
Skills: Quality Management, Process Improvement, Technical Communication, Problem Solving, Data Analysis
Carmel, Indiana, United States · On-site
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sus…
Skills: Global Sourcing, Supply Chain Planning, Manufacturing Management, Fulfillment, Customer Service Strategy
Livonia, Michigan, United States · On-site
$76k–$120k/yr
Walmart Category Advisor Job Summary In the role of Walmart Category Advisor at Masco Corporation, you will influence Walmart’s business plans and foster growth by providing outstanding data analysis and strategic space …
Skills: Data Analysis, Strategic Space Planning, JDA Prospace, Microsoft Office, Category Management
Santa Ana, California, United States · On-site
To thrive as a Forklift Operator, you must be able to easily coordinate the receipt, transfer, and shipping of materials while servicing the manufacturing departments. In this role, you will use various power industrial …
Skills: Forklift Operation, Reach Truck Operation, Clamp Truck Operation, Inventory Management, Cycle Counting
Iredell County, North Carolina, United States · Hybrid
$89k–$139k/yr
Purpose: The Lowe's eCommerce Manager works directly with key online retail customers and cross-functional teams to drive customer advocacy and sales growth for Delta Faucet Company's brand portfolio. This is accomplishe…
Skills: eCommerce Account Management, Data Analysis, Strategic Negotiation, Promotional Planning, Financial Forecasting
Lapeer, Michigan, United States · On-site
Job Description A production team member operates machinery, assembles parts, and packages goods on a manufacturing line while adhering to safety and quality standards Essential job functions include but are not limited …
Skills: Machinery Operation, Assembly, Packaging, Quality Control, Hand Tools
Lapeer, Michigan, United States · On-site
Job Description A production team member operates machinery, assembles parts, and packages goods on a manufacturing line while adhering to safety and quality standards Essential job functions include but are not limited …
Skills: Machinery Operation, Assembly, Packaging, Quality Control, Hand Tools
Novi, Michigan, United States · On-site
$121k–$191k/yr
Craft Your Career with BrassCraft Manufacturing Company! POSITION SUMMARY: The Sr. Marketing Manager owns the development and execution of the marketing strategy for the business, driving profitable growth, strengthening…
Skills: Marketing Strategy, Go-To-Market Strategy, Digital Marketing, Brand Management, Channel Marketing
Livonia, Michigan, United States · On-site
$166k–$261k/yr
Director, Investor Relations & Corporate Finance Position Summary Masco Corporation is seeking a strategic and analytical Director of Investor Relations & Corporate Finance to play a critical role in shaping the company'…
Skills: Investor Relations, Corporate Finance, Financial Modeling, Strategic Planning, Capital Markets
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Provide Level 2 technical support for desktops, laptops, and mobile devices to ensure operational stability. Resolve advanced incidents and service requests while maintaining documentation within an IT service management framework.
Requires an Associate's degree in IT or related field and at least two years of desktop or help desk support experience. Proficiency in Microsoft Windows, M365, and Active Directory is essential.
The Desktop Support Technician II provides Level 2 (L2) technical support to end users throughout Masco’s corporate and business unit environments. This role resolves advanced incidents and service requests, supports desktop and endpoint technologies, and ensures consistent IT service delivery according to defined service levels and company standards.
This role functions inside an IT service management framework and collaborates with Service Desk, Desktop Support leadership, and other IT groups. It ensures operational stability and provides a high-quality experience for end users.
Essential Duties and Responsibilities
Provide onsite and remote technical support for desktops, laptops, mobile devices, and related peripherals
Diagnose and resolve advanced hardware, software, and connectivity issues
Handle and resolve incidents and service requests via the authorized IT service management system (e.g., ServiceNow)
Perform device provisioning, configuration, deployment, and lifecycle support
Maintain accurate and complete documentation of all work performed
Adhere to established IT policies, procedures, and service level agreements (SLAs)
Advance complex issues following established support models
Support onboarding and onboarding-related device preparation
Contribute to knowledge base documentation and operational instructions
Collaborate with IT teams on service delivery improvements and process enhancements
Required Qualifications
Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience
Minimum of two (2) years of desktop support, help desk, or IT support experience
Experience supporting enterprise desktop environments
Proficiency with Microsoft Windows OS and Microsoft 365 applications
Working knowledge of Active Directory/Entra and basic networking concepts
Experience working with IT service management platforms (ServiceNow preferred)
Knowledge, Skills, and Abilities
Strong troubleshooting and analytical skills
Effective written and verbal communication skills
Ability to prioritize and manage multiple tasks
Customer-focused approach with strong service orientation
Ability to work both independently and in a team environment
Strong attention to detail and documentation in the field
Preferred Qualifications
Experience operating within an ITIL-based service management framework
Experience supporting executive or VIP users
Familiarity with endpoint management, imaging, or asset management tools
Experience in a corporate IT environment
Work Environment and Physical Requirements
Primarily onsite role at Masco World Headquarters in Livonia, Michigan
May require occasional movement between office locations
Ability to lift and transport IT equipment (approximately 25–30 pounds)
Ability to provide hands-on, desk-side technical support
Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
WHERE PASSION FLOWS
At Delta Faucet Company, passion for water flows through everything we do, whether it’s with our namesake and flagship Delta® brand, or our other company brands that include Newport Brass®, Brizo®, Kraus®, and Peerless®. Combining design and innovation, our extensive product line suits both residential and commercial buildings. Our employees work together to make things better, from collaborating on a product launch, to building a Habitat for Humanity house or lending a hand to a colleague in need. This positive mindset empowers a culture of trust where we’re willing to challenge each other – and we always have each other’s backs. As a division of Masco Corporation, we are a market leader and one of the largest U.S. manufacturers of residential and commercial faucets. With thousands of employees in the U.S. and across the globe, we have a strong track record of excellence and growth. We pour a lot of energy into helping our employees develop skills, grow as professionals and people and build rewarding careers that take them as far as they want to go.
Offices: 55 E. 111th St., Indianapolis, IN 46280, US
WHERE PASSION FLOWS
At Delta Faucet Company, passion for water flows through everything we do, whether it’s with our namesake and flagship Delta® brand, or our other company brands that include Newport Brass®, Brizo®, Kraus®, and Peerless®. Combining design and innovation, our extensive product line suits both residential and commercial buildings. Our employees work together to make things better, from collaborating on a product launch, to building a Habitat for Humanity house or lending a hand to a colleague in need. This positive mindset empowers a culture of trust where we’re willing to challenge each other – and we always have each other’s backs. As a division of Masco Corporation, we are a market leader and one of the largest U.S. manufacturers of residential and commercial faucets. With thousands of employees in the U.S. and across the globe, we have a strong track record of excellence and growth. We pour a lot of energy into helping our employees develop skills, grow as professionals and people and build rewarding careers that take them as far as they want to go.
Offices: 55 E. 111th St., Indianapolis, IN 46280, US
