Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring exci…
Skills: Technical support, Troubleshooting, Customer service, Hardware support, Software support
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring exc…
Skills: Quality management system, Corrective action preventative action, First article inspection, Auditing, Process improvement
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring exci…
Skills: Technical support, Hardware troubleshooting, Software installation, Field service, Customer service
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Brookings, South Dakota, United States · Remote OK
$14/hr–$15/hr
Entry level
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Skills: Personnel operations, Recruiting, Onboarding, Employee records management, Compliance
Operador de Prensa Punzonadora - Punch Press Operator
Allende, Coahuila de Zaragoza, Mexico · On-site
Entry level
Position Summary Cuando trabajas en Daktronics, formarás parte de algo increíble. Diseñamos, desarrollamos, fabricamos y brindamos soporte a impactantes tecnologías de pantallas digitales LED y sistemas de audio. Nuestro…
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Skills: Self-motivated, Organized, Detail-oriented, Collaborative, Independent work
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Skills: Electrical design, AutoCAD mechanical, Problem solving, Testing, Component development
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology, audio systems, and the software that enab…
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Skills: Project management, Construction management, Technical presentation, Budgeting, Scheduling
Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attr…
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring exc…
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring exci…
Skills: Customer Onboarding, Customer Retention, Data Analysis, CRM Management, Community Engagement
Position Summary Cuando trabajas en Daktronics, formarás parte de algo increíble. Diseñamos, desarrollamos, fabricamos y brindamos soporte a impactantes tecnologías de pantallas digitales LED y sistemas de audio. Nuestro…
Skills: Manufacturing Process Development, Sheet Metal Fabrication, AutoCAD, Creo, Solidworks
Sioux Falls, South Dakota, United States · On-site
Entry level
Position Summary At Daktronics, you'll be part of something extraordinary. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems that captivate audiences worldw…
Skills: Shipping and Receiving, Inventory Management, Material Handling, ERP Systems, Quality Control
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring exc…
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring exci…
Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring exci…
Skills: Audio Video Support, Technical Troubleshooting, Installation, Control Systems, Display Systems
Sioux Falls, South Dakota, United States · On-site
Entry level
Position Summary At Daktronics, you'll be part of something extraordinary. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems that captivate audiences worldw…
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$24/hr–$25/hr
Full-time
associate degree, bachelor degree
Competitive compensation, Meaningful benefits
Posted 2d ago
Apply by Aug 10
~40 hrs/week
Remote in Brookings, South Dakota, United States
Responsibilities
Provide technical support for hardware and software issues via phone, email, and community requests while maintaining accurate documentation in Salesforce. Collaborate with team members to resolve complex issues and periodically provide on-site support for projects and events.
Requirements
Requires an associate degree in a technical field and strong proficiency in computer systems and troubleshooting. Candidates must possess excellent communication skills, the ability to work independently from a home office, and the capacity to travel to South Dakota for training.
Full job description
Position Summary
When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.
Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.
As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.
What will the work look like for me?
You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Daktronics Remote Technical Support Engineer.
Various shifts and schedules are available and could fluctuate depending on geographic location, seasonality of events, and changes in customer demand.
We have been delivering innovative LED video, messaging, and scoring solutions for 55 years and are a certified “Great Place to Work”. We partner with clients to deliver integrated audio-visual solutions, backed by the industry’s most experienced and qualified service teams. From hometown retailers to major league stadiums to international shopping centers, let’s light the world one LED display at a time.
Customers and Events Daktronics Supports:
Exciting major league customers such as the Texas Rangers, New England Patriots, Denver Broncos, Seattle Kraken, Oklahoma City Thunder, Los Angeles Clippers, and dozens more.
Delivered exciting fan experience at 18 of the last 19 NFL championship games using our LED solutions and control systems.
International Spectaculars and Sports Venues such as Piccadilly Circus, Estadio Santiago Bernabéu, Tottenham Hotspur Stadium, Optus Stadium, Qatar Foundation Stadium, Khalifa Stadium, Singapore Sports Hub, The Venetian Macau, Adelaide Oval, and many others.
A wide variety of other customers from Times Square to the Las Vegas Strip, shopping centers and casinos, including the world's largest sports book at Circa Las Vegas, airports like LAX and Denver, gas stations, government facilities, military installations, and digital billboards.
Core Responsibilities:
Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
When needed, collaborate with a team to resolve, or escalate product issues.
Periodically provide on-site support for service projects, event support, installations, and on-site technical service (amount of on-site technical work could vary based on geographical location and seasonality).
Actively create and update knowledge base articles for internal and external uses.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Perform shift work and participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays.
Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
Where is this opportunity located?
This position is based from a home office in South Dakota. Candidates must reside within a commutable distance of Brookings, South Dakota. This position is open to candidates eligible to work in the United States.
What are the pay and perks?
The typical hiring range for this position is $24.00 to $25.00 per hour based on the location of the candidate. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.
Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.
Qualifications
To be considered for Technical Support Engineer, we require the following:
Associate degree required, bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers. Examples include Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, Computer Engineering Technology. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
Effectively exercise discretion, independent judgment, and responsible time management.
Comfortable working independently from a home office location.
Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems.
Ability to travel to South Dakota up to twice per year for training.
The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws.
Fluent in English, written and verbal.
Applicants must be 18 years of age or older.
Daktronics does not sponsor, renew, or extend immigration visas for this position.
Ready to make an impact? Apply now and start your journey with Daktronics.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Honest. Helpful. Humble.
Our core values are shown through our people, products and processes.
We are…
• Growth-oriented college students & hands-on makers
• Innovative engineers & designers
• Solutions-focused sales & support professionals
…from every part of the world.
We develop solutions that have become the standard in the LED video and messaging display industry through reliable quality with a laser focus on our customers' challenges.
Wherever you look - from main street to a major league stadium - Daktronics is there.
If that sounds like you, you sound like us! It's time to brighten your career with Daktronics. www.daktronics.com/jobs
Find us on social media by searching "Daktronics" on Facebook, X (Twitter) and Instagram.
Offices: 201 Daktronics DR, Brookings, SD 57006, US · 1425 E. Bridge St, Redwood Falls, MN 56283, US · no. 99, Lane 2891, South Qi Lian Shan Road, Putuo District, Shanghai, 200331, CN · Borsigstrasse 20, Wiesbaden, D-65205, DE · 600 E 54th St N, Sioux Falls, SD 57104, US
Large Screen LED Video SystemsLED Message DisplaysLED Digital BillboardsScoreboards & Timing SystemsOut of Home AdvertisingDigital SignageDynamic Message SignsArchitectural LightingIntelligent Transporation Systemsand Mobile and Modular LED Systems
Honest. Helpful. Humble.
Our core values are shown through our people, products and processes.
We are…
• Growth-oriented college students & hands-on makers
• Innovative engineers & designers
• Solutions-focused sales & support professionals
…from every part of the world.
We develop solutions that have become the standard in the LED video and messaging display industry through reliable quality with a laser focus on our customers' challenges.
Wherever you look - from main street to a major league stadium - Daktronics is there.
If that sounds like you, you sound like us! It's time to brighten your career with Daktronics. www.daktronics.com/jobs
Find us on social media by searching "Daktronics" on Facebook, X (Twitter) and Instagram.
Offices: 201 Daktronics DR, Brookings, SD 57006, US · 1425 E. Bridge St, Redwood Falls, MN 56283, US · no. 99, Lane 2891, South Qi Lian Shan Road, Putuo District, Shanghai, 200331, CN · Borsigstrasse 20, Wiesbaden, D-65205, DE · 600 E 54th St N, Sioux Falls, SD 57104, US
Large Screen LED Video SystemsLED Message DisplaysLED Digital BillboardsScoreboards & Timing SystemsOut of Home AdvertisingDigital SignageDynamic Message SignsArchitectural LightingIntelligent Transporation Systemsand Mobile and Modular LED Systems