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Customs4trade logoCustoms4trade

Experienced Account Manager, Join Our Sales Team

Mechelen, Flanders, Belgium · Hybrid

Mid level$30M raised

💼 Turn Great Relationships into Lasting Revenue. We're growing rapidly and are looking for a commercially driven Account Manager to take ownership of our existing customer base. Reporting to our CCO, you'll sit at the h…

Skills: Account Management, Sales, Contract Negotiation, Upselling, Cross-selling

Customs4trade logo

Experienced Account Manager, Join Our Sales Team

Customs4trade

Mechelen, Flanders, Belgium • Hybrid

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Mid level

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  • Full-time
  • bachelor degree
  • Work-Life Integration, Hybrid Working Model, Mobility Budget for Electric Vehicles, Modern Office Location
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Manage a portfolio of existing customer accounts to secure renewals and drive revenue expansion through upsells and cross-sells. Build trusted relationships with stakeholders and collaborate with internal teams to ensure customer success and retention.

Requirements

Requires 3+ years of experience in account management or sales, preferably within a SaaS or B2B technology environment. Candidates must be fluent in English and Dutch and be based in Belgium.

Full job description

💼 Turn Great Relationships into Lasting Revenue.

We're growing rapidly and are looking for a commercially driven Account Manager to take ownership of our existing customer base. Reporting to our CCO, you'll sit at the heart of our go-to-market strategy — protecting and growing revenue by securing renewals and unlocking upsell opportunities across a portfolio of established accounts.

Your mission: Turn strong customer relationships into commercial results. You'll work closely with customers to understand their evolving needs, demonstrate the ongoing value of the CAS platform, and identify the right moments to expand the partnership — through timely renewals and well-positioned upsells and cross-sells.

If you're relationship-driven yet results-oriented, thrive on finding the right opportunity at the right time, and know how to close – let's talk!

🔥What You'll Own

  • Manage a portfolio of existing customer accounts with full accountability for renewal rates and revenue expansion.
  • Drive timely contract renewals by building strong relationships, demonstrating ongoing value, and negotiating confidently.
  • Identify and close upsell and cross-sell opportunities — spotting the right moment to introduce new features, modules, or services.
  • Build trusted relationships with key stakeholders across your accounts — from day-to-day users to executive sponsors.
  • Lead regular business reviews that communicate value, assess account health, and surface growth opportunities.
  • Collaborate closely with Customer Success, Support, and Product to ensure customers achieve their goals and remain engaged.
  • Monitor account signals proactively — addressing risk early and escalating where needed to protect retention.
  • Feed structured customer insights back to internal teams to continuously sharpen our offering and value proposition.

⭐What Makes You a Great Fit

  • Degree in Business, Economics, or equivalent through experience.
  • 3+ years of experience in account management, sales, or a related commercial role — preferably in SaaS or B2B technology.
  • Proven track record of hitting renewal and expansion targets.
  • A natural relationship-builder who earns trust quickly and maintains it over time.
  • Commercially sharp — you know how to position value, handle objections, and close.
  • Skilled at identifying decision-makers, mapping stakeholders, and navigating complex accounts.
  • Organised and proactive, able to manage a large portfolio without losing sight of the details.
  • Fluency in English and Dutch required; French, German, or other languages are a plus.
  • Experience managing renewals or expansion revenue in a SaaS environment.
  • Familiarity with CRM tools and a data-driven approach to account management.
  • Based in Belgium.
  • High-Impact Work in a Growth Environment: Be part of a fast-scaling company where your expertise contributes directly to business success, innovation, and customer value.
  • A Globally-Minded Team: Work together with talented professionals from diverse backgrounds and seniority levels, bringing a wide range of perspectives to drive better outcomes and make amazing things happen.
  • A Culture of Ownership and Performance: Join a company that values initiative, clear communication, and results—within an open, supportive, and informal working culture.
  • Work–Life Integration That Supports Productivity: We believe high performance and wellbeing go hand in hand. Our approach to work–life balance helps you stay focused, healthy, and engaged.
  • Flexible Working to Drive Efficiency: Benefit from a hybrid working model that enables part-time remote work—designed to support both individual flexibility and team collaboration.
  • Support for Smart, Sustainable Travel: Access a mobility budget that reimburses hybrid or fully electric vehicle use, aligning with both personal and environmental responsibility.
  • A Strategically Located Workplace: Work from a modern, well-connected office near Mechelen train station—facilitating smooth commutes and seamless collaboration.
About the organisation

At Customs4trade (C4T), we are redefining the way businesses manage global trade. Our unique team of customs and trade experts, paired with top-tier technology engineers, has created CAS—an innovative SaaS solution that streamlines and automates end-to-end customs and trade operations.

CAS empowers businesses to optimise supply chain efficiency, accelerate time to market, unlock duty savings, and gain real-time strategic insights into their global trade activities. From import/export processes and special procedures to excise management, CAS enables smarter, faster, and more cost-effective trade. Additionally, our automated solutions ensure compliance.

As we continue to grow rapidly, we’re always looking for passionate, forward-thinking talent to join us. Together, with great people, bold ideas, and pioneering technology, we’re shaping the future of global trade.

Related keywords

SaaSB2BAccount ManagementRevenue ExpansionRenewalsUpsellCross-sellCRMGlobal TradeCustoms and Trade OperationsCustomer SuccessStakeholder MappingBusiness ReviewsCAS PlatformCustoms4trade

About Customs4trade

LinkedInVisit site

Your customs and excise automation software

Industry
Software Development
Company size
51-200 employees
Founded
2004
Headquarters
Mechelen, Flemish Region
LinkedIn followers
9,420
Total funding
$30M

Customs4trade (C4T) has developed CAS, a customs and excise automation software solution enabling cost-effective, efficient, and compliant customs and excise operations. It helps companies manage automated customs and excise management globally with a digital-first approach. CAS automates customs declarations, special procedures, and excise management, which reduces manual work and complexity. By digitising and streamlining customs processes end to end, CAS helps you reduce costs, accelerate your supply chain, and strengthen compliance. Companies can cut administrative and duty costs by up to 80% and speed up lead times with declarations being released in less than 5 minutes. CAS allows you to run accurate, consistent, and audit-ready customs operations across countries.

Offices: Motstraat 30, Mechelen, Flemish Region 2800, BE · Waterside Drive, CT3 Building, Wigan Investment Centre, Wigan, WN3 5BA, GB

CustomsSpecial ProceduresSaaSDeclarationsCustoms ClearanceSupply ChainTradeExciseCustoms Automationand Classification
View all jobs at Customs4trade

About Customs4trade

LinkedInVisit site

Your customs and excise automation software

Industry
Software Development
Company size
51-200 employees
Founded
2004
Headquarters
Mechelen, Flemish Region
LinkedIn followers
9,420
Total funding
$30M

Customs4trade (C4T) has developed CAS, a customs and excise automation software solution enabling cost-effective, efficient, and compliant customs and excise operations. It helps companies manage automated customs and excise management globally with a digital-first approach. CAS automates customs declarations, special procedures, and excise management, which reduces manual work and complexity. By digitising and streamlining customs processes end to end, CAS helps you reduce costs, accelerate your supply chain, and strengthen compliance. Companies can cut administrative and duty costs by up to 80% and speed up lead times with declarations being released in less than 5 minutes. CAS allows you to run accurate, consistent, and audit-ready customs operations across countries.

Offices: Motstraat 30, Mechelen, Flemish Region 2800, BE · Waterside Drive, CT3 Building, Wigan Investment Centre, Wigan, WN3 5BA, GB

CustomsSpecial ProceduresSaaSDeclarationsCustoms ClearanceSupply ChainTradeExciseCustoms Automationand Classification
View all jobs at Customs4trade

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