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Jobs at Culligan Niagara (Now Hiring) — 1 open

Culligan Niagara logoCulligan Niagara

Client Success & Business Development Manager

St. Catharines, Ontario, Canada · On-site

$21/hr–$25/hr

Senior+

Benefits: Competitive salary Opportunity for advancement About the Role Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer retention, business growth, client rela…

Skills: Client Relationship Management, Business Development, Customer Retention, Conflict Resolution, B2B Relationship Management

Culligan Niagara logo

Client Success & Business Development Manager

Culligan Niagara

St. Catharines, Ontario, Canada • On-site

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Senior+

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  • $21/hr–$25/hr
  • Full-time
  • bachelor degree
  • Competitive Salary, Opportunity For Advancement, Long-term Career Growth Opportunities, Supportive And Collaborative Work Environment, Stable Full-time Employment
  • Posted 24d ago
  • ~40 hrs/week

Responsibilities

The role focuses on driving business growth and customer retention through the management of residential and commercial client relationships. It involves handling escalations, collaborating with operational teams to improve service efficiency, and supporting marketing initiatives.

Requirements

Candidates must have over 20 years of customer-facing experience and at least 3 years in leadership or business development. Professional fluency in both English and Spanish, a post-secondary degree in a related field, and a valid G2 driver's license are required.

Full job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer
retention, business growth, client relationship management, and customer experience initiatives across residential
and commercial markets. This senior-level role requires a mature and highly professional individual with extensive
experience in customer relations, client management, business development, leadership, and communication. The
successful candidate will play an important role in supporting both English and Spanish-speaking clients across the
Niagara Region market.
Responsibilities
• Build and maintain long-term relationships with residential and commercial clients
• Support customer retention and client satisfaction initiatives
• Professionally manage customer concerns, escalations, and conflict resolution
• Support business development and account growth initiatives
• Assist with B2B relationship management and client communications
• Collaborate with management and operational teams to improve customer experience and service efficiency
• Support marketing, outreach, and client engagement initiatives
• Coordinate with internal departments to maintain high customer service standards
• Assist with project development and operational support initiatives
• Maintain detailed customer records, communications, and follow-up activities
• Represent the company professionally in all customer and business interactions



Qualifications
• Advanced professional communication skills in both English and Spanish, written and verbal
• Minimum 20 years of customer-facing experience in customer service, customer relations, account management, hospitality, or client success environments
• Minimum 3 years of experience in management, leadership, business development, or operations coordination roles
• Experience in B2B relationship management and direct client support required
• Experience in marketing, communications, public relations, or customer engagement initiatives required
• Strong conflict resolution, interpersonal, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong understanding of customer retention and relationship-building strategies
• Post-secondary education in business, marketing, hospitality management, communications, or related fields is
required
• Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed
• Worker Health and Safety Awareness training completed
- Valid G2 Driver's License
What We Offer
• Competitive compensation
• Long-term career growth opportunities
• Supportive and collaborative work environment
• Stable full-time employment
• Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities
across Niagara Region
Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however, only those
selected for an interview will be contacted

Related keywords

B2BCustomer SuccessClient RelationsBusiness DevelopmentAccount GrowthCustomer ExperienceConflict ResolutionNiagara RegionOntario Human Rights CodeAODAWorker Health and Safety AwarenessG2 Driver's LicenseHospitality ManagementPublic RelationsCustomer Engagement

About Culligan Niagara

LinkedInVisit site

You Could Give Your People Culligan Water

Industry
Environmental Services
Company size
2-10 employees
Founded
1952
Headquarters
St. Catharines, Ontario
LinkedIn followers
25

Culligan Niagara provides the best in water softening and filtration technology. Let’s see what Culligan can do for your home. You could give your people Culligan Water!

Offices: 94 Dunkirk Rd, St. Catharines, Ontario L2P 3H4, CA

water softenerreverse osmosiswater deliverywater treatmentresidential watercommercial waterservicewater coolerwater filtrationcommercial filtration
View all jobs at Culligan Niagara

About Culligan Niagara

LinkedInVisit site

You Could Give Your People Culligan Water

Industry
Environmental Services
Company size
2-10 employees
Founded
1952
Headquarters
St. Catharines, Ontario
LinkedIn followers
25

Culligan Niagara provides the best in water softening and filtration technology. Let’s see what Culligan can do for your home. You could give your people Culligan Water!

Offices: 94 Dunkirk Rd, St. Catharines, Ontario L2P 3H4, CA

water softenerreverse osmosiswater deliverywater treatmentresidential watercommercial waterservicewater coolerwater filtrationcommercial filtration
View all jobs at Culligan Niagara

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