Milwaukee, Wisconsin, United States · Hybrid
Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogniz…
Skills: Customer Service, Communication, Problem-solving, Analytical Skills, Time Management
Milwaukee, Wisconsin, United States · Hybrid
Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogniz…
Skills: Customer Service, Communication, Problem-solving, Analytical Skills, Time Management
Quinte West, Ontario, Canada · Hybrid
Our Story: Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogni…
Skills: Adult Learning Best Practices, Presentation Skills, Classroom Management, Crisis Prevention, De-escalation
United States · Hybrid
Our Story: Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogni…
Skills: Product Marketing, Go-to-Market Strategy, Commercialization, Product Positioning, Pricing Strategy
Las Vegas, Nevada, United States · Hybrid
Our Story: Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogni…
Skills: Adult Learning Best Practices, Presentation Skills, Classroom Management, Crisis Prevention, De-escalation
United States · Remote OK
Our Story: Crisis Prevention Institute (CPI) is the worldwide leader in evidence‑based de‑escalation training, crisis prevention, and dementia care services. Our programs equip professionals with the skills to recognize,…
Skills: Data Engineering, Data Analytics, Technical Strategy, Data Governance, Team Leadership
United States · Remote OK
Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogniz…
Skills: Automation Testing, CI/CD Pipelines, RESTful APIs, WebDriver, JavaScript
United States · Remote OK
Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recogniz…
Skills: Revenue Operations, Sales Operations, CRM Management, Forecasting, Data Modeling
Milwaukee, Wisconsin, United States • Hybrid
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The Customer Support Representative provides fast and accurate service to customers and instructors via telephone and email. They are responsible for resolving inquiries, processing orders, and generating leads to support organizational growth.
Candidates must have a high school diploma or GED and at least two years of experience in the customer service industry. Strong communication, analytical, and problem-solving skills are required, along with the ability to work in a collaborative environment.
CPI’s Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.
The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI’s customers and Certified Instructors (CIs) via multiple channels. The Representative’s (and team’s) emphasis is on delivering “effortless” customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI’s Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support’s Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI’s programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue.
What You Get To Do Everyday:
CPI teaches the skills that give professionals the confidence to de-escalate and prevent workplace violence.
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
Offices: 10850 W. Park Place, Suite 250, Milwaukee, WI 53224, US
CPI teaches the skills that give professionals the confidence to de-escalate and prevent workplace violence.
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
Offices: 10850 W. Park Place, Suite 250, Milwaukee, WI 53224, US
