Sydney, New South Wales, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Leadership, Team management, Customer service, Sales target management, Cost control
Tweed Shire Council, New South Wales, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Cleaning, Trolley collection, Customer service, Attention to detail, Safety awareness
Townsville City, Queensland, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Retail leadership, Team coaching, Sales target management, Cost control, Rostering
Alexandria, New South Wales, Australia · On-site
Our Customer Fulfilment Centres (CFCs) are an even smarter and easier way to fulfil online orders and deliver the smiles for our customers. It's an environment that combines technology with teamwork to create a safe plac…
Skills: Time management, Customer service, Safe driving, Navigation, Manual handling
City of Moreton Bay, Queensland, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Leadership, Team management, Customer service, Sales target management, Cost control
Melbourne, Victoria, Australia · Hybrid
A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looki…
Skills: Organizational Design, Workforce Planning, Stakeholder Management, Change Management, Commercial Acumen
Logan City, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Stock replenishment, Teamwork, Physical stamina, Heavy lifting
Melbourne, Victoria, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Coles Services Team Leader, you’ll see the impact of your work connecting to customers and the communities we serve.…
Skills: Leadership, Team coaching, Task prioritization, Time management, Communication
Golden Plains Shire, Victoria, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Driving, Navigation, Order picking, Order packing
Sydney, New South Wales, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Driving, Cleaning, Customer service, Time management, Attention to detail
Melbourne, Victoria, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Leadership, Coaching, Team development, Sales target management, Cost control
Shoalhaven City Council, New South Wales, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Driving, Navigation, Order picking, Order packing
Bundaberg Region, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Driving, Cleaning, Customer service, Time management, Attention to detail
Hawthorn East, Victoria, Australia · Hybrid
A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looki…
Skills: Organisation design, Workforce planning, Change management, Transformation strategy, Stakeholder engagement
Goondiwindi, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Stock replenishment, Inventory management, Retail operations, Physical stamina
Mackay Regional, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Cash handling, Scanning items, Communication, Teamwork
Mareeba Shire, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Food preparation, Deli equipment operation, Cleaning, Meat handling
Enoggera, Queensland, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Leadership, Team management, Customer service, Stock management, Food safety
Sunshine Coast Regional, Queensland, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Food preparation, Deli equipment operation, Cleaning, Meat handling
Edmondson Park, New South Wales, Australia · On-site
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to…
Skills: Customer service, Fresh produce display, Communication, Physical stamina, Lifting
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The Customer Service Manager is responsible for the daily operations of the customer service department and front-of-store activities. This includes leading, coaching, and developing the team to ensure high service standards and the achievement of sales and operational targets.
Candidates must have previous experience in a fast-paced, customer-facing environment and proven leadership capabilities. The role requires a strong focus on team development, safety, and maintaining an engaging shopping environment.
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 193861
Employment Type: Full time
Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week. We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work. • Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value. • Our purpose is Helping Australians eat and live better every day. • Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
Offices: 800-838 Toorak Rd, Melbourne, VIC 3123, AU
Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week. We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work. • Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value. • Our purpose is Helping Australians eat and live better every day. • Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
Offices: 800-838 Toorak Rd, Melbourne, VIC 3123, AU
