Alpharetta, Georgia, United States · Remote OK
Client Command is the automotive leader in turning Active Shoppers® into real customers. Using the Active Shopper Network®, we monitor the entire internet to pinpoint Active Shoppers® for dealerships and vendor partners.…
Skills: Team Management, Customer Experience Strategy, Client Retention, Analytical Skills, Problem Solving
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Lead the customer experience strategy and voice of the customer to drive client retention and strategic growth within the revenue division. Oversee a team of subject matter experts to optimize operational efficiency and enhance internal and dealer tools.
Requires over 5 years of team management experience with a proven track record in customer service and operational execution. Candidates must possess strong leadership, analytical, and communication skills, and be able to work EDT hours.
Client Command is the automotive leader in turning Active Shoppers® into real customers. Using the Active Shopper Network®, we monitor the entire internet to pinpoint Active Shoppers® for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more!
Client Command has an exciting opportunity for Director of Customer Experience. We are seeking a dynamic and experienced leader of Customer Experience, who will be responsible for the voice of the customer/client partnered with the retention of clients, their performance, strategic growth as a member of the revenue division, and voice into the execution of Client Command. This person reports to the CRO and partners closely with the senior leadership team and department leaders in supporting the customer voice in processes, both client and staff tools, software, client & employee training, and analytics surrounding the CX experience for our clients.
Duties/Responsibilities:
Requirements:
Remote
Benefits
About us
We have the best shopper data, anywhere.
Founded in 1999, Client Command® is automotive’s premier data solution, delivering identity-level, intent data. Our mission is to provide our dealer-partners with the best data in automotive and give them the tools to use that data to create a REAL advantage over their competitors. Powered by the patented Active Shopper Network®, our products enable dealers to engage shoppers in real-time across all their devices. We measure our results through multi-touch attribution and identity-level match back to sale. To learn more about Client Command’s Active Shopper Network®, visit: http://www.clientcommand.com.
Offices: 13560 Morris Road, Suite 4250, Alpharetta, Georgia 30004, US
We have the best shopper data, anywhere.
Founded in 1999, Client Command® is automotive’s premier data solution, delivering identity-level, intent data. Our mission is to provide our dealer-partners with the best data in automotive and give them the tools to use that data to create a REAL advantage over their competitors. Powered by the patented Active Shopper Network®, our products enable dealers to engage shoppers in real-time across all their devices. We measure our results through multi-touch attribution and identity-level match back to sale. To learn more about Client Command’s Active Shopper Network®, visit: http://www.clientcommand.com.
Offices: 13560 Morris Road, Suite 4250, Alpharetta, Georgia 30004, US
