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Install, monitor, and troubleshoot software and hardware within desktop management environments. Provide on-site and remote support for network issues, user account changes in Active Directory, and email management.
Requirements
Requires a minimum 12th grade education, fluency in Portuguese, and experience with Windows, MacOS, and Office 365. Proficiency in Active Directory, hardware installation, and a valid driving license are also required.
Full job description
We're fast learners,
hard workers, natural collaborators... and we Make Modern Happen!
Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.
We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers' challenges and to
build something stronger together.
If you share our
vision, join us!
Right now, we are
looking for a Deskside Support Technician to integrate our internal
team, based in Lisbon or Porto.
Your responsibilities
include:
Proceeds to install, control and monitor software and hardware in our
Desktop Management environments;
Implements requests for user account changes in Windows domain Active
Directory and email management systems;
Resolves micro informatics issues primarily at the client's premises and /
or remotely;
Diagnosis of problems occurring in the network and in systems or operating
faults;
Hands and eyes to support another Claranet teams in our customer
facilities.
You must have:
Minimum 12th grade level (mandatory);
Fluency in portuguese (mandatory);
Fluency in english (valued);
Experience in Windows operating systems and MacOS (troubleshooting
& instalation);
Experience in Office 365 management (users, mailboxs, distribution
lists, licencinng, policys, etc);
Experience in Microsoft Office application environments
(troubleshooting & instalation);
Management of users and groups in Active Directory;
Access and permissions management in Microsoft Fileshare;
Hardware and peripherals (Troubleshooting, software and hardware
installation);
Knowledge of networking troubleshooting and configuration (valued).
Experience in managing CMDB assets;
Comptia Certification\ITIL (preferable);
Remote access tools knowledge \ ITSM tools;
On call support availability (out of work hours);
Driving License.
We value:
ITIL awareness and practice;
Dynamism and initiative;
High sense of responsibility;
Ability to analyze and solve problems;
Ability to prioritize tasks based on importance and urgency;
Claranet Portugal is the Portuguese market leader in Information Technologies and a specialist in Cloud, Workplace, Applications, Data & AI and Security solutions and managed services.
Founded in 1996, Claranet Portugal has evolved from an innovative and pioneering Internet Service Provider to an independent Managed Services Provider, with around 1,000 employees operating from two offices (Lisbon and Porto) and two datacentres.
More than 2,200 business customers trust Claranet Portugal to modernise, design, implement and operate their applications, critical infrastructures and data securely, 24x7. It works closely with the world's most influential technology companies, creating innovative services with the best solutions and tools provided by its Strategic Partners.
More information at claranet.com/pt
Offices: Rua da Manutenção, 71, Edifício A, Lisboa, 1900-500, PT · Rua António Nicolau d'Almeida, 45, 4º, Porto, Porto 4100-320, PT
Claranet Portugal is the Portuguese market leader in Information Technologies and a specialist in Cloud, Workplace, Applications, Data & AI and Security solutions and managed services.
Founded in 1996, Claranet Portugal has evolved from an innovative and pioneering Internet Service Provider to an independent Managed Services Provider, with around 1,000 employees operating from two offices (Lisbon and Porto) and two datacentres.
More than 2,200 business customers trust Claranet Portugal to modernise, design, implement and operate their applications, critical infrastructures and data securely, 24x7. It works closely with the world's most influential technology companies, creating innovative services with the best solutions and tools provided by its Strategic Partners.
More information at claranet.com/pt
Offices: Rua da Manutenção, 71, Edifício A, Lisboa, 1900-500, PT · Rua António Nicolau d'Almeida, 45, 4º, Porto, Porto 4100-320, PT