Charlotte, North Carolina, United States · On-site
***Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply! *** CARE | Charlotte Animal Referral & Emergency is an independently, woman owned 24-hour Emergency and Sp…
Skills: Customer Service, Staff Supervision, Conflict Resolution, Training and Coaching, Emotional Intelligence
Charlotte, North Carolina, United States • On-site
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The CSR Lead ensures smooth customer service operations and manages human resources tasks for the client service team. Key duties include coaching staff, handling escalated client concerns, and coordinating with hospital departments to maintain service continuity.
Candidates must have a high school diploma and at least 2 years of experience in a managerial or supervisory role, preferably in a call center. Veterinary medicine experience and proficiency with computers are preferred.
CARE | Charlotte Animal Referral & Emergency is an independently, woman owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.
Charlotte Animal Referral & Emergency is seeking a dynamic CSR Lead to join the team. The Client Service Representative (CSR) Lead is responsible for ensuring customer service operations run smoothly and in accordance with CARE policies and protocols and meets CARE customer service standards during their assigned shifts. The Lead’s role is composed of two primary components: customer service and human resources.
Interested? Take a virtual tour here!
Ready to apply? Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply!
The advanced medical center for pets.
Charlotte Animal Referral & Emergency (CARE) is a state-of-the-art veterinary facility in Charlotte offering 24/7 emergency care and board-certified specialty care. We see specialty appointments by referral from your primary veterinarian and are open and staffed for emergencies 365 days a year. Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, endoscopy, non-invasive surgical procedures, rapid-scan CT imaging, and high-field MRI, in addition to many others. At CARE, we strive to be the Charlotte region’s leader in advanced veterinary care. Our mission is to set the standard for veterinary care and service by delivering outstanding specialty and emergency medicine. To remain on the forefront, we will attract and foster accomplished professionals at every level of care. Through our expertise and compassion we will work as a team with our clients to provide the best quality of life for their pet.
Offices: 3726 Latrobe Drive, Charlotte, North Carolina 28211, US
The advanced medical center for pets.
Charlotte Animal Referral & Emergency (CARE) is a state-of-the-art veterinary facility in Charlotte offering 24/7 emergency care and board-certified specialty care. We see specialty appointments by referral from your primary veterinarian and are open and staffed for emergencies 365 days a year. Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, endoscopy, non-invasive surgical procedures, rapid-scan CT imaging, and high-field MRI, in addition to many others. At CARE, we strive to be the Charlotte region’s leader in advanced veterinary care. Our mission is to set the standard for veterinary care and service by delivering outstanding specialty and emergency medicine. To remain on the forefront, we will attract and foster accomplished professionals at every level of care. Through our expertise and compassion we will work as a team with our clients to provide the best quality of life for their pet.
Offices: 3726 Latrobe Drive, Charlotte, North Carolina 28211, US
