Sydney, New South Wales, Australia · On-site
Customer Service Officer Capital Transport is Australia’s largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service. Our Culture…
Skills: Customer service, Telephone communication, Attention to detail, Interpersonal skills, Problem solving
Perth Airport, Western Australia, Australia · On-site
Fleet Training Officer Department Fleet Management Reports directly to Fleet Training Supervisor/Manager reports indirectly to Fleet Manager Number of reporting relationships 3 location Office Travel Requirements Travel …
Skills: Fleet Training, OH&S Compliance, Fatigue Management, Load Restraint, Manual Handling
City of Brisbane, Queensland, Australia · On-site
This title is no longer in use for Customer Experience At the Capital Group we recognise our people are the driving force of our success, therefore our process of selection, induction and personal development is our prim…
Skills: Customer Experience Management, Customer Service
Perth Airport, Western Australia, Australia · On-site
Business Development Executive (BDE) Department Sales Reports directly to Sales Manager, Sales Supervisor Reports Indirectly to Group Sales Manager State Sales Manager State Manager National Sales Manager Number of repor…
Skills: Business Development, Lead Generation, CRM Management, Account Management, B2B Sales
City of Brisbane, Queensland, Australia · On-site
Contracts Account Manager Department Contracts Department Reports directly to Contracts Manager reports indirectly to Group Sales Manager Number of reporting relationships 2 Travel Requirements Travel required within met…
Skills: Account Management, Relationship Management, Operational Problem Solving, CRM Management, Sales Growth
Sydney, New South Wales, Australia · On-site
Administration Officer Department Administration Reports directly to Office and Administration Supervisor Reports Indirectly to Office and Administration Manager Number of reporting relationships 2 Employment Type Full-T…
Skills: Administrative Support, Data Entry, Customer Service, Reporting, Invoicing
Sydney, New South Wales, Australia · Hybrid
Business Development Executive (BDE) Department Sales Reports directly to Sales Manager, Sales Supervisor Reports Indirectly to Group Sales Manager State Sales Manager State Manager National Sales Manager Number of repor…
Skills: Business Development, Sales, Lead Generation, Cold Calling, CRM Management
City of Brisbane, Queensland, Australia · On-site
Customer Experience Officer Department Customer Service Reports directly to Group Customer Experience Manager Customer Experience Supervisor Number of reporting relationships 2 Employing entity Capital Transport and Logi…
Skills: Customer Service, Client Relationship Management, Call Handling, Conflict Resolution, Booking Management
Adelaide, South Australia, Australia · On-site
Business Development Executive (BDE) Department Sales Reports directly to Sales Manager, Sales Supervisor Reports Indirectly to Group Sales Manager State Sales Manager State Manager National Sales Manager Number of repor…
Skills: Business Development, Lead Generation, CRM Management, Account Management, Cold Calling
Sydney, New South Wales, Australia · On-site
Customer Service Officer Department Customer Experience Reports directly to Customer Experience Supervisor Reports InDirectly to Group Customer Experience Manager Number of reporting relationships 2 Employing entity Capi…
Skills: Customer Service, Call Handling, Booking Management, Conflict Resolution, Transport Management System
Melbourne, Victoria, Australia · On-site
Warehouse - Storemen Department Warehouse Reports directly to Warehouse Supervisor Reports indirectly to VIC Warehouse and Distribution Manager Number of reporting relationships 2 Travel Requirements No travel required E…
Skills: Picking and Packing, Stock Control, Materials Handling Equipment Operation, Warehouse Management System, RF Gun Operation
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The Customer Service Officer is responsible for managing client bookings accurately and ensuring all telephone inquiries are handled professionally. They must also proactively identify and resolve delivery issues by liaising between clients, sub-contractors, and internal departments.
The role requires a high level of attention to detail and excellent interpersonal skills to thrive in a fast-paced environment. Candidates must demonstrate the ability to work autonomously while maintaining superior service standards.
Customer Service Officer
Capital Transport is Australia’s largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.
Our Culture
Capital Transport is a great place to be part of because we value and celebrate our team members’ participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.
Our work environment has:
Job Description
We are seeking a Customer Service Officer to join our Customer Service department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.
Your responsibilities include but are not limited to:
Job Summary
We are seeking an Customer Service Officer to join our dynamic Taxi Trucks team, working in an organisation with growth and development opportunities.
Key Selling Points
Your national, full-service, transport & logistics company
Capital Transport is your trusted national, full-service, transport and logistics partner. We proudly provide innovative, flexible transport solutions including express couriers, taxi trucks and warehousing facilities with a strong technology offering to Australia’s premier companies. Since its establishment in 1990, Capital Transport Group has continued to grow and expand successfully with offices in Melbourne, Sydney, Brisbane, Perth and Adelaide and a dynamic fleet of over 1700 vehicles across Australia! Capital Transport is committed to providing its customers with innovative solutions and continuous improvement. We achieve this through significant investments in software development and business improvement processes that add value to our clients businesses. Our knowledgeable sales professionals take the time to understand our customers businesses so that we can provide transport solutions that solve problems, increase efficiency and reduce costs through process improvement.
Offices: 75-85 Nantilla Rd, Clayton North, Victoria 3168, AU · 29 South St, Rydalmere, New South Wales 2116, AU · 82 Tarlton Crescent, Perth Airport, Western Australia 6105, AU · 420 Nudgee Rd, Building 19, Hendra, Queensland 4011, AU · 27 O'Halloran St, Adelaide, South Australia 5000, AU
Your national, full-service, transport & logistics company
Capital Transport is your trusted national, full-service, transport and logistics partner. We proudly provide innovative, flexible transport solutions including express couriers, taxi trucks and warehousing facilities with a strong technology offering to Australia’s premier companies. Since its establishment in 1990, Capital Transport Group has continued to grow and expand successfully with offices in Melbourne, Sydney, Brisbane, Perth and Adelaide and a dynamic fleet of over 1700 vehicles across Australia! Capital Transport is committed to providing its customers with innovative solutions and continuous improvement. We achieve this through significant investments in software development and business improvement processes that add value to our clients businesses. Our knowledgeable sales professionals take the time to understand our customers businesses so that we can provide transport solutions that solve problems, increase efficiency and reduce costs through process improvement.
Offices: 75-85 Nantilla Rd, Clayton North, Victoria 3168, AU · 29 South St, Rydalmere, New South Wales 2116, AU · 82 Tarlton Crescent, Perth Airport, Western Australia 6105, AU · 420 Nudgee Rd, Building 19, Hendra, Queensland 4011, AU · 27 O'Halloran St, Adelaide, South Australia 5000, AU
