Thủ Đức, Vietnam · Hybrid
Are you ready to shape the future of customer experience for the world’s most dynamic brands? Join Camphouse as a Customer Experience Specialist based in Vietnam. We are building a brand-new, dedicated team of 4 speciali…
Skills: Customer Support, Ticket Management, AI Optimization, Content Creation, Video Editing
Stockholm, Sweden · Hybrid
Ready to make a global impact in media operations? Join Camphouse as a Customer Success Manager in Stockholm and help onboard one of our largest international clients. You’ll work with a dynamic global team, guide thousa…
Skills: Project Management, Customer Success, B2B SaaS, User Onboarding, User Acceptance Testing
New York, New York, United States · Hybrid
$100k–$150k/yr
Camphouse is building the next generation of media operations. Our platform helps advertisers and agencies streamline campaigns, reduce manual work, and create full transparency across the media supply chain. We’re growi…
Skills: Enterprise SaaS Sales, Account Management, C-level Relationship Management, Pipeline Management, Strategic Hunting
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Provide 24/7 first-line global support via a rotating shift schedule to meet SLAs. Contribute to the AI-optimized knowledge base, chatbot configuration, and the creation of academy course content.
Requires strong hands-on support experience in international markets and proficiency with helpdesk platforms and AI tools. Must be fully comfortable with a rotating day, evening, and night shift schedule and possess exceptional English communication skills.
Are you ready to shape the future of customer experience for the world’s most dynamic brands? Join Camphouse as a Customer Experience Specialist based in Vietnam. We are building a brand-new, dedicated team of 4 specialists to provide seamless, round-the-clock support to our global markets. Working remote from Vietnam, you will be part of a rolling shift schedule ensuring 24/7 coverage, while remaining fully integrated into our global engine.
Camphouse is a centralized media operations platform designed for the complexity of modern marketing. We replace fragmented spreadsheets with a single system for planning, execution, and AI-ready insights. Trusted by global brands and agencies, we empower teams to work faster and smarter across borders.
You enjoy solving problems and take pride in keeping things clear, consistent, and useful for both customers and teammates. As part of our new 4-person shift team in Vietnam, you will deliver first-line support across global time zones, ensuring we meet our SLAs. When you are not handling active tickets, you will help build out our AI-optimized knowledge base, chatbot configuration, and academy course content.
24/7 Global Support: Work as part of a 4-person rotation covering daytime, evening, and night shifts to ensure our global clients always have support when they need it.
Ticket Management: Receive, acknowledge, and log user requests in Intercom, ClickUp, and ServiceNow. Reproduce issues, capture logs, and scope problems for our internal Product and Agile teams.
Knowledge & AI Optimization: Contribute to help center articles written in plain language and optimized for AI-powered search. Assist with chatbot configuration to improve our AI support tools.
Academy & Content Creation: Support the development of academy course content, including scripting, recording, and basic video editing for learning modules.
Process & Handovers: Maintain flawless communication and structured handovers between shifts to ensure no customer request drops between the cracks.
We are looking for a highly organized, process-driven individual who is comfortable managing multiple priorities and thrives in a structured, shift-based remote environment.
Shift Flexibility: Fully comfortable and enthusiastic about working a rotating schedule (day, evening, night). Needless to say, all scheduling strictly adheres to local labor laws, ensuring healthy rest periods and fair compensation.
Experience: Strong hands-on support experience, ideally handling customers across global or international markets.
Tech & Helpdesk Savvy: Familiarity with support platforms (e.g., Intercom, Zendesk, ServiceNow) and comfort using AI tools (e.g., ChatGPT, Claude) to improve efficiency.
Communication: Exceptional written and verbal communication skills in English, with experience writing clear, helpful content for end users.
Experience with video creation/editing tools (e.g., Loom, Descript) and LMS platforms (especially LearnWorlds).
Familiarity with project management tools like ClickUp and Jira.
Full professional fluency in English. Additional language skills are highly welcome!
At Camphouse, we offer the chance to be part of a fast-growing, innovation-led Swedish tech company where your contribution truly matters. You will have the unique opportunity to manage high-profile global clients and see the direct impact of your work on their digital transformation journey.
We pride ourselves on a culture of autonomy and flexibility, allowing you to excel in a remote setup while remaining deeply integrated into our global team. We ensure our shift setups are sustainable, healthy, and fully compliant with labor regulations. Joining us means stepping into an international, collaborative environment where professional growth and personal impact go hand in hand.
📍 Location: Vietnam (Hybrid)
🕒 Contract: Permanent, Full-time (Rotating Shift Schedule)
👉 Are you one of our 4 new Customer Experience superstars in Vietnam? Apply now!
The Intelligent Media Operations Platform
Camphouse is the leading intelligent media operations platform for brands and agencies. It provides a comprehensive overview of all your marketing activities, campaign plans, and annual summaries in one place.
Offices: New York, New York 10580, US · Nybrogatan 11, Stockholm, Stockholm County 114 35, SE · Stortorget 13b, Malmö, Sverige 21122, SE
The Intelligent Media Operations Platform
Camphouse is the leading intelligent media operations platform for brands and agencies. It provides a comprehensive overview of all your marketing activities, campaign plans, and annual summaries in one place.
Offices: New York, New York 10580, US · Nybrogatan 11, Stockholm, Stockholm County 114 35, SE · Stortorget 13b, Malmö, Sverige 21122, SE
