Schaumburg, Illinois, United States · Hybrid
Who We Are At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.…
Skills: Sales Operations, Order Management, Data Management, Reporting, Cross-Functional Coordination
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The Business Support Specialist supports revenue growth by managing day-to-day sales operations, order processing, and client execution. The role involves maintaining accurate sales data and coordinating between internal teams and external clients to ensure operational excellence.
A Bachelor's degree is required, along with 0-3 years of professional experience in the consumer-packaged goods industry. Candidates must be proficient in Microsoft Office and possess strong organizational and communication skills.
At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.
Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.
We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc.
Overview of the Role
The Business Support Specialist plays a critical role in enabling revenue growth by supporting client execution, sales operations, and internal coordination. This role focuses on operational excellence, accuracy, and proactive support to ensure the Business Development Manager and broader sales team can perform at a high level to serve our customers and clients.
Primary Responsibilities
Sales & Client Support
Order Management & Execution
Data Management & Reporting
Cross‑Functional Coordination
Process Improvement & Operational Excellence
Skills
Sales Operations & Support: Experience supporting sales teams through order management, reporting, and execution in a retail or broker environment.
Attention to Detail: Exceptional accuracy and follow-through with data, orders, and client deliverables.
Organization & Time Management: Strong ability to manage multiple priorities, deadlines, and requests simultaneously.
Communication & Collaboration: Clear, professional communicator who works effectively across functions and with key stakeholders.
Data & Systems Proficiency: Comfortable working with sales data, spreadsheets, reporting tools, and retail systems.
Problem Solving: Proactive approach to identifying issues, troubleshooting execution challenges, and escalating when needed.
Retail & Industry Knowledge: Understanding of retail environments, promotions, item setup, and sales cycles.
Team Orientation: Collaborative mindset with a strong service orientation toward internal and external stakeholders.
Adaptability & Reliability: Thrives in a fast‑paced environment, adjusts to shifting priorities, and consistently delivers dependable support.
C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.
Sales and Marketing Agency
C.A. Carlin (formerly Carlin Group) is a full-service brokerage committed to delivering real time revenue for brands through all classes of trade. Since 1962, we’ve built industry relationships on a foundation of action. We turn information into insight. We convert insight into programs. We drive programs that deliver results on your timeline. Thanks to our operating partnership with C.A. Fortune and C.A. Ferolie, we’re uniquely positioned to offer our clients a national agency solution that leads with an innovative platform for understanding consumer and shopper behaviors, omnichannel coverage model, long-standing regional and national customer relationships, and unparalleled flexibility.
Offices: 1300 N Plum Grove Rd, Schaumburg, Illinois 60173, US · 10250 Valley View Rd, Suite 143, Eden Prairie, Minnesota 55344, US · W146 N5800 Enterprise Ave., Menomonee Falls, WI 53051, US · 13515 Lakefront Dr, Earth City, Missouri 63045, US · 2037 Grand Ave, Suite D, West Des Moines, Iowa 50265, US
Sales and Marketing Agency
C.A. Carlin (formerly Carlin Group) is a full-service brokerage committed to delivering real time revenue for brands through all classes of trade. Since 1962, we’ve built industry relationships on a foundation of action. We turn information into insight. We convert insight into programs. We drive programs that deliver results on your timeline. Thanks to our operating partnership with C.A. Fortune and C.A. Ferolie, we’re uniquely positioned to offer our clients a national agency solution that leads with an innovative platform for understanding consumer and shopper behaviors, omnichannel coverage model, long-standing regional and national customer relationships, and unparalleled flexibility.
Offices: 1300 N Plum Grove Rd, Schaumburg, Illinois 60173, US · 10250 Valley View Rd, Suite 143, Eden Prairie, Minnesota 55344, US · W146 N5800 Enterprise Ave., Menomonee Falls, WI 53051, US · 13515 Lakefront Dr, Earth City, Missouri 63045, US · 2037 Grand Ave, Suite D, West Des Moines, Iowa 50265, US
