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Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's s…
Skills: Theft prevention, Customer service, Loss prevention, Asset protection, Communication
Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's s…
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Part-time
Medical Coverage, 401(k) Plan, Paid Time Off, Paid Holidays, Paid Sick Time, Associate Discount
Posted 12d ago
~40 hrs/week
Responsibilities
Maintain a secure shopping environment by monitoring store entrances and high-risk areas to mitigate theft and shoplifting. Engage with customers and associates professionally while reporting suspicious activities to management.
Requirements
Preferably 1+ years of experience in customer service, retail, or loss prevention. Must be able to stand for extended periods and work a flexible schedule including nights and weekends.
Full job description
Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.
You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.
Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.
You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
Command Presence:
Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
Create a secure environment and reduce opportunities for theft
Knowledge and Communication:
Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
Understand the role you play in keeping your store and assets safe and secure
Support and Guidance:
Provide support in training associates on shortage reduction programs and processes
Role-model safety as a top priority and address any unsafe practices promptly
Experience and Responsibilities:
1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
Ability to stand and walk for extended periods of time and to visually monitor store environment
Ability to maintain confidentiality is required
Ability to review, analyze and comprehend business trends
Ability to exhibit a positive demeanor, strong posture, and energetic greeting
Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
Excellent communication with customers and co-workers
Excellent leadership skills that support fostering productive business relationships
Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.
If you...
... are excited to deliver great values to customers every day;
... take a sense of pride and ownership in helping drive positive results for a team;
... are committed to treating colleagues and customers with respect;
... believe in the power of diversity and inclusion;
... want to participate in initiatives that positively impact the world around you;
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer. Burlington is a Fortune 500 company and its common stock is traded on the New York Stock Exchange under the ticker symbol “BURL.” The Company operates more than 1000 stores, in 46 states, Washington D.C. and Puerto Rico, principally under the name Burlington Stores. Burlington offers an extensive selection of in-season, fashion-focused merchandise at up to 60% off other retailers' prices, including women’s ready-to-wear apparel, menswear, youth apparel, baby, beauty, footwear, accessories, home, toys, gifts, and coats.
Burlington has been certified as a Great Place to Work eight years in a row and named one of the Best Workplaces in Retail by FORTUNE®! Visit Burlingtonstores.jobs to learn more and apply today!
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer. Burlington is a Fortune 500 company and its common stock is traded on the New York Stock Exchange under the ticker symbol “BURL.” The Company operates more than 1000 stores, in 46 states, Washington D.C. and Puerto Rico, principally under the name Burlington Stores. Burlington offers an extensive selection of in-season, fashion-focused merchandise at up to 60% off other retailers' prices, including women’s ready-to-wear apparel, menswear, youth apparel, baby, beauty, footwear, accessories, home, toys, gifts, and coats.
Burlington has been certified as a Great Place to Work eight years in a row and named one of the Best Workplaces in Retail by FORTUNE®! Visit Burlingtonstores.jobs to learn more and apply today!