Ames, Iowa, United States · Hybrid
About the Role The Customer Experience Director is responsible for leading and scaling Bound’s customer experience and success from onboarding to support to data quality and long term success. This leader ensures that ev…
Skills: Strategic Leadership, Operational Excellence, Customer Success Management, Customer Onboarding, Customer Support
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Lead and scale the customer experience strategy across onboarding, support, and data operations to drive adoption and retention. Oversee multi-disciplinary teams and partner cross-functionally to align customer insights with the product roadmap.
Requires over 10 years of experience in CX, Success, or Operations, with at least 5 years managing other managers. Must possess a strong operational mindset and the ability to build scalable processes in a fast-paced environment.
About the Role
The Customer Experience Director is responsible for leading and scaling Bound’s customer experience and success from onboarding to support to data quality and long term success. This leader ensures that every school, district, and partner receives a consistent, high-quality experience that drives adoption, satisfaction, and long-term retention.
You will oversee three core teams:
This role blends strategic leadership with operational excellence. You’ll build systems, coach managers, and partner cross-functionally to ensure Bound delivers a world-class experience at scale.
Key Responsibilities
Leadership & Strategy
Required Qualifications
Preferred Qualifications (Nice to Have)
Who You Are
Work Hours & Flexibility
Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done — whether that’s in the morning, afternoon, evening, or occasionally on weekends.
At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work.
Work Location
Bound supports in-office, remote and hybrid work, depending on the role. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Hybrid / Ames, IA
Physical Requirements (Essential Job Functions)
Why Join Bound?
Bound Core Values:
Benefits:
Bound is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Bound is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation during the application or interview process, please contact us.
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Your team spends 70% of their time on busywork instead of high-value work Data hunting. Manual research. Repetitive follow-ups. Process management. Bound is building AI automation that eliminates this across your entire business but undestanding the why, you grow and you also learn about your business. First live: Our B2B Agentic Platform Instead of your team chasing cold leads, our AI identifies prospects with active buying intent and reaches them with research-backed messages at the perfect moment. Real example: Food Retail Client went from 134 leads → 28 meetings → $285K pipeline in 90 days. Your salespeople focus on closing deals, not finding them. Coming soon: AI agents for customer success, operations and marketing. Ready to automate the busywork?
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View all jobs at BoundWe build AI systems that consistently deliver more business resutls for small and medium companies
Your team spends 70% of their time on busywork instead of high-value work Data hunting. Manual research. Repetitive follow-ups. Process management. Bound is building AI automation that eliminates this across your entire business but undestanding the why, you grow and you also learn about your business. First live: Our B2B Agentic Platform Instead of your team chasing cold leads, our AI identifies prospects with active buying intent and reaches them with research-backed messages at the perfect moment. Real example: Food Retail Client went from 134 leads → 28 meetings → $285K pipeline in 90 days. Your salespeople focus on closing deals, not finding them. Coming soon: AI agents for customer success, operations and marketing. Ready to automate the busywork?
Offices: Boulder, US
View all jobs at Bound