Kirkland, Washington, United States · On-site
$73k–$77k/yr
Status: Full Time Employee Job Category: Program Coordinator Relevant Work Experience: 2+ Years Career Level: Experienced Education Level: Bachelor's Degree or equivalent work experience Travel Requirements: 10% Domestic…
Skills: Analytical thinking, Creative thinking, Attention to detail, Written communication, Verbal communication
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The role involves performing market surveillance and auditing qualification data to ensure Bluetooth products comply with program requirements. It also includes providing first-tier support to member companies and managing the removal of non-compliant products from online retailers.
Candidates should have a Bachelor's degree or equivalent experience and at least 2 years of relevant work experience. Proficiency in Microsoft CRM and Excel, along with strong analytical and communication skills, is required.
Status: Full Time Employee
Job Category: Program Coordinator
Relevant Work Experience: 2+ Years
Career Level: Experienced
Education Level: Bachelor's Degree or equivalent work experience
Travel Requirements: 10% Domestic or International
Industry: Telecommunications/Wireless
Location: Kirkland, WA
Salary Range: 73,000 - 77,000
The Opportunity
With over 31,000 member companies (and growing rapidly) and over 3 billion Bluetooth enabled products shipping this year, Bluetooth is the premier wireless solution for developers, product manufacturers, and consumers worldwide.
Backed by industry-leading companies, the Bluetooth SIG oversees the development of member-driven Bluetooth specifications, and manages the processes and tools for members to build and bring their Bluetooth products to market.
The Role
The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes.
The Compliance Program Coordinator performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.
The Responsibilities
Provide first-tier support for member questions and issues related to Compliance Program process
Work with team to define average metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
Generate weekly and ad-hoc reports for management
Identify and remove products in violation from online retailers
Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
Partner with Member Relations team to manage issue tracking system and establish standard communication escalation process to drive issues to resolution
Requirements
Strong analytical and creative thinking
Strong attention to detail and focus on work accuracy
Strong communication skills, written and verbal to technical and non-technical audiences
Excellent problem-solving with capacity to bring problem to resolution
Strong time management and task prioritization skills
High level of professionalism
Experience in Microsoft CRM
Experience in Excel working with formulas/pivot tables
Accountable team player
Self-motivated
Additional Skills
Online retailer brand enforcement experience
The Bluetooth SIG offers an excellent benefits package including health, prescription drug, short-term and long-term disability, vision and dental coverage, life insurance, and 401(k).
Equal Employment Opportunity
Bluetooth SIG, Inc. is committed to providing equal opportunity employment to all employees and applicants for employment. No employee or applicant shall be discriminated against on the basis of race, religion, color, sex, age, national origin, veteran status, disability, sexual orientation, National Guard or reserve unit obligation, or any other characteristic protected by law. Consistent with applicable federal and state law, Bluetooth SIG, Inc. will make reasonable accommodations for the known physical or mental limitations of qualified applicants or employees unless doing so would impose an undue hardship on the Company. A reasonable accommodation is any modification or adjustment to a job, employment practice, or the work environment that makes it possible for an individual with a disability to enjoy an equal employment opportunity. This policy applies to all aspects of employment, including but not limited to
Creating a better world through connection.
We are a community of the world’s most inventive companies and people collaborating to fulfill the essential need to connect. Together, we advance, protect, and promote Bluetooth technology, the global standard for connection.
Offices: 5209 Lake Washington Blvd NE, Suite 350, Kirkland, WA 98033, US
Creating a better world through connection.
We are a community of the world’s most inventive companies and people collaborating to fulfill the essential need to connect. Together, we advance, protect, and promote Bluetooth technology, the global standard for connection.
Offices: 5209 Lake Washington Blvd NE, Suite 350, Kirkland, WA 98033, US
