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Middletown Township, Pennsylvania, United States · On-site
$18/hr–$29/hr
Entry level$37M raised
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Full-time
Trupanion Pet Insurance, Employee Discounts For Pet Treatments, Procedures, And Food, Talent Development Programs, Leadership Workshops, Annual Continuing Education Allowance, Free Continuing Education Sessions
Posted 48d ago
~40 hrs/week
Responsibilities
The Client Service Coordinator serves as the first point of contact, greeting clients and assessing the urgency of pet emergencies. They manage appointments, provide emotional support to grieving clients, and act as a liaison with service agencies.
Requirements
Candidates must have at least one year of experience as a veterinary receptionist. Previous customer service experience within the veterinary medicine field is preferred.
Full job description
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital in Spring, TX is looking for an experienced Client Service Coordinator.
Must have 1 year of Veterinary Receptionist experience
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearlPet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Position:Client Service Coordinator
Work Schedule: Full - Time
Pay:Starting point and is dependent on experience and advancement through CareerTrax leveling system.
As a Client Services Coordinator:
You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You are a compassionate listener.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Customer service experience in veterinary medicine preferred.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Related keywords
Veterinary MedicineClient Service CoordinatorEmergency CareSpecialty Pet HospitalTriagePatient CoordinationCustomer ExperienceAnimal HealthcareMedical ReceptionCareerTrax
We have hospitals located throughout the country, many of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine.
Our mission: Provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge and talents.
At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans.
Our vision: Elevate the industry in pursuit of sustainable veterinary excellence so pets receive the best care when they need it most.
We are committed to upholding the highest medical standards and are constantly searching for new and better ways to treat our patients and advance our profession.
Our Guiding Principles
These Five Principles connect all of our BluePearl hospitals and guide the actions and decisions of our Associates every day.
Quality: Quality begins with delivering our best to the people and pets we serve. It continues through all that we do.
Responsibility: We take responsibility without being asked. We support the responsibilities of others.
Mutuality: A mutual benefit is a shared benefit. A shared benefit will endure.
Efficiency: Our resources are precious. Being efficient helps us accomplish more and waste less.
Freedom: Freedom lets us shape our future. Performance allows us to remain free.
Our Privacy Policy can be viewed at https://www.mars.com/privacy.
Offices: 2950 Busch Lake Boulevard, Tampa, Florida 33614, US
We have hospitals located throughout the country, many of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine.
Our mission: Provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge and talents.
At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans.
Our vision: Elevate the industry in pursuit of sustainable veterinary excellence so pets receive the best care when they need it most.
We are committed to upholding the highest medical standards and are constantly searching for new and better ways to treat our patients and advance our profession.
Our Guiding Principles
These Five Principles connect all of our BluePearl hospitals and guide the actions and decisions of our Associates every day.
Quality: Quality begins with delivering our best to the people and pets we serve. It continues through all that we do.
Responsibility: We take responsibility without being asked. We support the responsibilities of others.
Mutuality: A mutual benefit is a shared benefit. A shared benefit will endure.
Efficiency: Our resources are precious. Being efficient helps us accomplish more and waste less.
Freedom: Freedom lets us shape our future. Performance allows us to remain free.
Our Privacy Policy can be viewed at https://www.mars.com/privacy.
Offices: 2950 Busch Lake Boulevard, Tampa, Florida 33614, US