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Full-time
Posted 6d ago
~40 hrs/week
Responsibilities
Manage a high volume of calls to schedule and modify patient appointments using multiple software systems. Coordinate with physician teams to prioritize patient needs and provide general administrative support.
Requirements
Candidates must be fluent in Spanish and experienced with multi-line phone systems and medical scheduling in fast-paced environments. Physical ability to lift up to 40 pounds and handle prolonged standing is required.
Full job description
Customer Service Representative
Position Summary
Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.
Duties/Responsibilities
Answers on a fast paced environment, 200 - 300 calls per day
Schedule and change patient appointments using multiple software systems
Communicates with the scheduling team as needed to ensure calls are answered in a timely manner
Takes messages for Staff
Assess patient needs to prioritize and schedule accordingly, communicating with physician and/or their teams as needed
Communicate with physician teams as needed to further support scheduling needs
● Perform administrative support as needed
Required Attributes
Fluent bilingual in Spanish
Experienced with multi-line phone system
Medical scheduling in a fast paced environment
Position Details
Schedule approximately 8-5pm during weekdays
Hourly pay, FLSA non-exempt, eligible for overtime
Physical Demands and Requirements
Prolonged standing and walking, some sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.
I understand the requirements of the role that I am applying for.
Delivering excellence in retina care, while treating everyone with respect and dignity.
Industry
Medical Practices
Company size
51-200 employees
Founded
1978
Headquarters
Austin, Texas
LinkedIn followers
1,958
Austin Retina Associates has been serving the citizens of Austin and surrounding communities since 1978. It is the largest retinal specialty group in Central Texas. Each of the highly respected retina physicians at Austin Retina Associates is a board-certified, licensed ophthalmologist and fellowship-trained retinal surgeon who is an expert in managing diseases involving the retina, vitreous and macula. The Austin Retina specialists concentrate on diabetic eye disease, retinal detachment, macular edema, epiretinal membrane, floaters, retinal surgery and more. Between them is over 100 years of combined medical knowledge and professional experience in providing patients with the very best vitreoretinal care available.
ARA continues to remain at the forefront of retinal specialty practices by utilizing cutting-edge diagnostic equipment while offering state-of-the-art surgical procedures and pharmaceutical treatment regimens. ARA collaborates with referring ophthalmologists, optometrists, primary care physicians and specialists to comprehensively treat vitreoretinal disease. Additionally, Austin Retina Associates is nationally recognized for its participation in ground-breaking, pivotal clinical trials for 25 years, which has allowed us to offer our patients the opportunity to receive novel procedures and therapies through enrollment in research studies.
Offices: 801 West 38th Street, Suite #200, Austin, Texas 78705, US · 4207 James Casey St, 301, Austin, Texas 78745, US · 1545 Round Rock Ave, 200, Round Rock, Texas 78681, US
Retina Specialists and Retina SurgeonsService IndustryHealth CareProfessional ServicesMedical
Delivering excellence in retina care, while treating everyone with respect and dignity.
Industry
Medical Practices
Company size
51-200 employees
Founded
1978
Headquarters
Austin, Texas
LinkedIn followers
1,958
Austin Retina Associates has been serving the citizens of Austin and surrounding communities since 1978. It is the largest retinal specialty group in Central Texas. Each of the highly respected retina physicians at Austin Retina Associates is a board-certified, licensed ophthalmologist and fellowship-trained retinal surgeon who is an expert in managing diseases involving the retina, vitreous and macula. The Austin Retina specialists concentrate on diabetic eye disease, retinal detachment, macular edema, epiretinal membrane, floaters, retinal surgery and more. Between them is over 100 years of combined medical knowledge and professional experience in providing patients with the very best vitreoretinal care available.
ARA continues to remain at the forefront of retinal specialty practices by utilizing cutting-edge diagnostic equipment while offering state-of-the-art surgical procedures and pharmaceutical treatment regimens. ARA collaborates with referring ophthalmologists, optometrists, primary care physicians and specialists to comprehensively treat vitreoretinal disease. Additionally, Austin Retina Associates is nationally recognized for its participation in ground-breaking, pivotal clinical trials for 25 years, which has allowed us to offer our patients the opportunity to receive novel procedures and therapies through enrollment in research studies.
Offices: 801 West 38th Street, Suite #200, Austin, Texas 78705, US · 4207 James Casey St, 301, Austin, Texas 78745, US · 1545 Round Rock Ave, 200, Round Rock, Texas 78681, US
Retina Specialists and Retina SurgeonsService IndustryHealth CareProfessional ServicesMedical