Jobs at Asian Health Services (Now Hiring) — 2 open

IT Operations & Infrastructure Management

• Oversee the operation, maintenance, and security of all IT systems, including:
• • End-user devices (PCs, laptops, mobile devices, peripherals)
  • Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches)
  • Telecommunications systems (internet, email, phone, voicemail)
• Ensure system uptime, performance, and scalability.
• Manage system installations, upgrades, configurations, and patching.
• Maintain and test backup, disaster recovery, and redundancy systems.

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events.
• Participates in general membership meetings, fundraisers and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

• Network infrastructure and systems administration
• • Deep knowledge of computer systems, networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE, OSI model, preferability to manage Dell servers, VMware hosts, HP/Fortinet switches, Cisco routers, and Cisco Unified Communication Manager (CUCM), and Fortinet Firewalls.
• Telecommunications technologies: Knowledge of telephony technology, including VoIP system, call center applications, and phone flow design and system programming.
• Microsoft Windows desktop and server environments
• Active Diectory, Microsoft 365, Microsoft Entra ID and enterprise applications
• Barracuda security solutions, Knowbe4, Sentinel One or other similar MDR solutions, and Security Information and Event Management (SIEM) platforms.
• IT security practices, backup, and disaster recovery and business continuity plan.
• Strong troubleshooting and diagnostic skills for hardware, software, and networking.
• Familiarity with EHR/practice management systems and healthcare IT workflows preferred

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Minimum of 3–5 years of IT management and supervisory experience

• Health care background and knowledge of health care data privacy and security, especially in nonprofit community health care organizations.
• Experience in providing strategic IT direction.
• Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical, financial, and/or administrative functionality.
• Experience with healthcare systems, billing, and financial applications preferred

• Ability to work occasional evenings, weekends, or on-call as needed
• Relevant certifications (e.g., CompTIA A+, Network +, Security +, CISM, ITIL, PMP, Microsoft, Cisco, AWS or equivalent) preferred
• Valid California Driver’s License may be required

$122,908.50 - $125,209.50 a year