Rockville, Maryland, United States · On-site
Description Location: Rockville, MD Company Description: ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of t…
Skills: Desktop Support, MacOS Support, Windows Support, Jamf, Active Directory
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Provide comprehensive technical support for Windows and Mac environments, including hardware, software, and network troubleshooting. Deliver high-touch VIP customer service and manage support requests through the ServiceNow ticketing system.
Requires a degree with 1-3 years of experience or a high school diploma with 3+ years of technical support experience. Must have expertise in Windows 10/11, macOS, and VIP support, with a requirement to obtain specific technical certifications within three months of hire.
Description
ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.
The National Institute of Mental Health (NIMH) leads the nation’s efforts to advance mental health through research, training, and public education focused on the prevention, diagnosis, and treatment of mental illness. NIMH conducts and supports scientific research across biological, behavioral, clinical, and social domains, and disseminates findings to improve mental health outcomes and services.
To support this mission, NIMH relies on modern information technology for research, data management, security, and information sharing. The Information Technology Branch (ITB) serves as the central organization for IT services, ensuring secure, reliable infrastructure and delivering customer-focused solutions in software development, end-user support, IT strategy, and data management.
What You Will Do:
Requirements
What We Need:
It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:
- Jamf Certified Tech
- Jamf Certified Expert
- Apple Certified Associate – Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Security+ Certified Professional
MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Foundation Certificate in IT Service Management (ITIL) v4 or higher
- HDI Desktop Support Technician or Desktop Advanced Support Technician
Ability to obtain and maintain public trust clearance.
At ASG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected]. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
At ASG, we want you to be well and thrive. Our benefits package includes:
ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG’s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source – whether structured or unstructured – through its lifecycle from capture to analysis to consumption. The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.
Offices: 708 Goodlette-Frank Rd, Naples, Florida 34102, US · 287 Bowman Ave, Purchase, NY 10577, US
ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG’s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source – whether structured or unstructured – through its lifecycle from capture to analysis to consumption. The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.
Offices: 708 Goodlette-Frank Rd, Naples, Florida 34102, US · 287 Bowman Ave, Purchase, NY 10577, US
