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Full-time
Posted 1d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Quality Controller is responsible for visiting customer sites to assess complaints and provide professional reports with recommendations. They are expected to resolve issues on-site whenever possible to minimize complaint lead times.
Requirements
Candidates must be fluent in English and Arabic and possess a valid driving license. Experience in handling or installing sanitary items is required to effectively communicate with customers and staff.
Full job description
Long Description
Job Summary
• Visit customer onsite (within an agreed time-frame) to assess complaint raised
• Provide feedback / recommendations in QC report to assist in closing the complaint as quickly as possible to the customers’ satisfaction.
Job Responsibilities
• To act in a professional manner when visiting the customer.
• To provide a professional QC report along with recommendations.
• Where possible, to fix the problem on-site thus reducing the complaint lead time.
• Customer visit & report to be completed within 48hrs of receipt of complaint.
Candidate Requirements
• Fluent English / Arabic
• Driving License required.
• Experience of handling / installing sanitary items
• Communicate effectively with customer / office staff.
Education
Related keywords
Quality ControllerSanitaryCustomer ComplaintOn-site AssessmentQC ReportInstallationTechnical SupportField ServiceDriving LicenseProfessional Communication
Founded at the turn of the century, Alghanim Industries is one of the region’s largest, privately-owned multi-national companies. We are proud to employ over 15,000 people in 30 businesses across 40 countries in the Middle East & North Africa, Turkey, and emerging Asia.
We’re an established, successful commercial enterprise, building and growing our own brands and managing global partnerships. We’re market leaders in almost every sector we operate in, including retail and consumer electronics, food and beverage, automotive sales and services, engineering and maintenance, insulation, pre-engineered steel building, logistics and warehousing solutions, fast-moving consumer goods, office automation, advertising, insurance, consumer credit, and travel.
More importantly, we’re a people business. We’re committed to developing customer-centric, empowered, and engaged teams and enabling them to do their best. We’re always looking for new talent to join our ever-growing family – men and women at every stage of their career journey who want to share their knowledge, skills, and experience.
Do you want to find out how far your potential can take you when you work with a team of collaborative, supportive colleagues, at a company that cares as much about your professional development as you do? We believe we have what you're looking for.
-------------------------
Fraud Notification
In order to protect the safety and security of our applicants, we advise that you watch out for possible fraudulent attempts by individuals and entities using the name of Alghanim Industries and our businesses. Please note that we would never ask for any payment as part of a recruitment process.
To submit your CV by email to the Alghanim Industries HR team, please contact us at [email protected], or through approved recruitment agencies.
If you suspect that you have encountered a fraudulent attempt in our name, please reach out to [email protected] for verification.
Offices: Al Hamra Tower. Block 8. Al Shuhada Street, Floor 70 - 73, Sharq, Kuwait 13102, KW
EngineeringRetailautomotive sales and servicemanufacture of insulationmanufacture of PEBfast moving consumable goodsoil & gas services/productsoffice automationinsuranceconsumer credit
Founded at the turn of the century, Alghanim Industries is one of the region’s largest, privately-owned multi-national companies. We are proud to employ over 15,000 people in 30 businesses across 40 countries in the Middle East & North Africa, Turkey, and emerging Asia.
We’re an established, successful commercial enterprise, building and growing our own brands and managing global partnerships. We’re market leaders in almost every sector we operate in, including retail and consumer electronics, food and beverage, automotive sales and services, engineering and maintenance, insulation, pre-engineered steel building, logistics and warehousing solutions, fast-moving consumer goods, office automation, advertising, insurance, consumer credit, and travel.
More importantly, we’re a people business. We’re committed to developing customer-centric, empowered, and engaged teams and enabling them to do their best. We’re always looking for new talent to join our ever-growing family – men and women at every stage of their career journey who want to share their knowledge, skills, and experience.
Do you want to find out how far your potential can take you when you work with a team of collaborative, supportive colleagues, at a company that cares as much about your professional development as you do? We believe we have what you're looking for.
-------------------------
Fraud Notification
In order to protect the safety and security of our applicants, we advise that you watch out for possible fraudulent attempts by individuals and entities using the name of Alghanim Industries and our businesses. Please note that we would never ask for any payment as part of a recruitment process.
To submit your CV by email to the Alghanim Industries HR team, please contact us at [email protected], or through approved recruitment agencies.
If you suspect that you have encountered a fraudulent attempt in our name, please reach out to [email protected] for verification.
Offices: Al Hamra Tower. Block 8. Al Shuhada Street, Floor 70 - 73, Sharq, Kuwait 13102, KW
EngineeringRetailautomotive sales and servicemanufacture of insulationmanufacture of PEBfast moving consumable goodsoil & gas services/productsoffice automationinsuranceconsumer credit