Valerie Ott
ServiceNow Architect, CAD | CISx3 | CSA | ITIL, Harvard ALM in IT
Updated 8 months ago
19+
Years Experience
11
Roles
24
Skills
3
Education
About
Recruiters- PLEASE do not reach out to me regarding roles that are not fully remote! I have been successful at working remotely since 2016 and am not interested in returning to an office! 18 years of IT/software experience + 11 years of ServiceNow experience ranging from administration to development to architecture. ServiceNow Mainline Certs: Implementation Specialist (ITSM, HR, and CSM) Application Developer System Administrator ServiceNow Micro Certs: Integration Hub Predictive Intelligence ITIL v3 and KCS v5 certified. Security clearance eligible.
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Experience (11 roles)
Senior ServiceNow Platform Engineer
CurrentDevelopment and support across the ServiceNow platform, with a focus on HRSD (including implementing lifecycle events and activity sets to re-engineer existing onboarding and offboarding processes) and service catalog automation.
2 roles · Sep 2021 - Dec 2022
ServiceNow Architect
Architecture and development across the ServiceNow platform
Senior Technical Consultant
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Education (3)
Harvard University
Jan 2017 - Jan 2020
Final GPA: 4.0 Certificate
Harvard University
Jan 2017 - Mar 2023
Dean's List Academic Achievement Award Final GPA: 3.94 ALM Diploma ALM Dean's List Certificate
University of Pittsburgh
Activities and societies: University of Pittsburgh Pre-Law Society President, Resident Assistant, RA Advisory Board Member, Resident Student Advisory Board Member Minor: Legal Studies Related Area: Computer Science
Skills (24)
Certifications (15)▼
ServiceNow Certified Implementation Specialist
ServiceNow
KCS V5 Foundation (Knowledge Centered Support)
HDI
ServiceNow Certified System Administrator
ServiceNow
ServiceNow Certified Application Developer
ServiceNow
ServiceNow Certified System Administrator
ServiceNow
Platform Core - Helsinki - Technical Consultant (TC) Accreditation
ServiceNow
ServiceNow Micro-Certification - Predictive Intelligence
ServiceNow
Public Trust Clearance
United States Federal Government
ITIL V3 Foundation
EXIN
ServiceNow Certified Implementation Specialist - Customer Service Management (CSM)
ServiceNow
ServiceNow - Technical Best Practices Consultant Accreditation
ServiceNow
ServiceNow Certified Implementation Specialist - Human Resources
ServiceNow
ServiceNow Certified Implementation Specialist - ITSM
ServiceNow
ServiceNow Micro-Certification - Integration Hub
ServiceNow
ServiceNow Certified Application Developer
ServiceNow
Volunteer Experience (3)▼
Foster Parent
CurrentCat Town
Jun 2023 - Present · 2 yrs 2 mos
Transport Coordinator
Siamese Cat Rescue Center, Inc.
Sep 2014 - Jan 2023 · 8 yrs 5 mos
Mentor
CurrentWomenNowDev
Jan 2023 - Present · 2 yrs 7 mos
Honors & Awards (1)▼
2015 Award for Innovation and Excellence in Applying Technology (ServiceNow Implementation)
Issued by DDI · Sep 2015
Associated with DDI | Development Dimensions International Presented to the DDI associate whose contributions to the design, development, or application of electronic technology embody the innovative spirit and commitment to excellence of Development Dimensions International, Inc.
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