What is 🖥 Michael Legemah's current role?

🖥 Michael Legemah is currently working as Software Development Engineer IV (SDE IV), AWS Generative AI Innovation Center at Amazon Web Services (AWS).

Where did 🖥 Michael Legemah study?

🖥 Michael Legemah studied Python in NFTs, Ethical Hacking, React, Cybersecurity, Web Security at Zero To Mastery Academy. They have 12 education entries on their profile.

Where is 🖥 Michael Legemah based?

🖥 Michael Legemah is based in United States.

�M

🖥 Michael Legemah

Q: What skills does 🖥 Michael Legemah have?

🖥 Michael Legemah's top skills include Java, Amazon EBS, Regulatory Compliance, Amazon SQS, AWS Lambda. They have 178 skills listed on their profile.

United States500+ connectionsLinkedInUpdated 11 months ago

About 🖥 Michael

With over a decade of experience in software engineering, I specialize in building high-performance, user-centered web applications that drive business outcomes. My expertise lies in modern JavaScript frameworks, such as React and Vue, combined with a deep understanding of HTML5, CSS3, and responsive design principles. Whether it's scaling complex systems, improving user experiences, or leading engineering teams, I am driven by the challenge of solving intricate problems with elegant, scalable solutions.

Throughout my career, I’ve led projects in diverse industries, including healthcare, defense, e-commerce, and transportation, contributing to the success of major initiatives like Boston MBTA’s Tap & Go payments web app, US Army’s defense projects, and public sector innovations. My ability to modernize web client products and deliver measurable results — from enhancing web performance to improving SEO rankings — distinguishes me as a highly versatile and impact-driven engineer.

I take pride in fostering strong engineering cultures through mentorship, team collaboration, and continuous improvement practices. My experience leading cross-functional teams and implementing best practices in coding standards and system architecture has helped create robust, high-quality solutions across various environments.

With a focus on delivering top-tier web applications and improving team performance, I’m always looking for opportunities where my technical and leadership skills can make a difference. Let’s connect if you’re looking for a results-oriented software engineer with a passion for innovation, scalability, and performance optimization.

Experience

Amazon Web Services (AWS)
- Software Development Engineer IV (SDE IV), AWS Generative AI Innovation Center
  New York, NYCurrent
  - Architected LLM-powered agentic AI solutions using AWS Bedrock, AppSync, Lambda, SQS, DynamoDB, OpenSearch, Sagemaker, Typescript, Python, and React, accelerating automated workflows and reducing manual effort for major enterprise clients. - Developed GraphQL APIs via AppSync to decouple front-end and backend data delivery, improving scalability and enabling faster feature iteration cycles. - Implemented LLM-as-a-tester and LLM-as-a-judge automation pipelines to streamline QA/testing processes, reducing validation time and improving release reliability. - Designed an end-to-end AI-driven contact-center voice solution, utilizing AWS services, React and TypeScript, enhancing customer interactions and increasing system scalability.
About Objects · Full-time
- Senior UI Architect
  Jan 2025 - Present · 7 mosGaithersburg, Maryland, United States · RemoteCurrent
  - Spearheaded the design and development of front-end systems for clinical trial applications used by a Fortune 500 pharmaceutical client, ensuring compliance with HIPAA, eIDAS, GDPR, and CFR regulations; leveraged TypeScript, React, Node.js, and Next.js on AWS to deliver secure and scalable solutions that supported global regulatory requirements. - Architected the front-end foundation for multiple enterprise-grade applications, establishing reusable patterns and scalable structures that accelerated development velocity and improved maintainability across engineering teams. - Partnered with cross-functional teams including design, product, and back-end to deliver seamless user experiences and ensure alignment across project goals and timelines. - Managed complex application state using Redux Toolkit, improving data flow efficiency and reducing bugs in mission-critical features. - Collaborated with back-end engineers to design and implement high-performance APIs using Fastify and AWS DynamoDB, enhancing data access speed and reliability. - Implemented comprehensive unit testing with Vitest, achieving 90% code coverage and significantly increasing code quality and confidence during releases. Skills: Amazon Bedrock · Technology Management · Artificial Intelligence (AI) · System Architecture · Web Architecture · REST APIs · Node.js · AWS SageMaker · AWS Lambda · JavaScript · Amazon SQS · Amazon Relational Database Service (RDS) · TypeScript · Amazon EC2 · Software Project Management · Linux · Amazon S3 · Jest · Software Development · Amazon Dynamodb · React.js · Spring Boot · Microservices · Scrum · Amazon Web Services (AWS) · Generative AI · Amazon EBS · Next.js · Regulatory Compliance · Back-End Web Development · Leading Development Teams · Agile Methodologies · Java · Front-end Development · Software Architecture · Technical Leadership · Large Language Models (LLM)
ForbesBLK
- Member
  Oct 2023 - Present · 1 yr 10 mosCurrent
  Skills: Customer Service · Mentoring
About Objects
- Principal Software Engineer
  New York City Metropolitan Area
  Clients: AstraZeneca, Evinova
Apex Systems · Contract
- Lead Software Engineer
  Apr 2024 - Jan 2025 · 10 mosPittsburgh, Pennsylvania, United States · Remote
  Client: CACI Projects: US Army Artificial Intelligence Development Environment (AIDE) for Ai2C program ● Improved the UI performance on the US Army Artificial Intelligence Development Environment platform using React, TypeScript, and Redux. Got buy-in from the backend team to switch API from REST to gRPC. ● Spearheaded the refactoring of redundant React components by implementing AirBnB React Styleguide best practices, reducing code duplication by 30% and improving maintainability across the codebase, resulting in faster development cycles and enhanced team productivity. ● Identified the lack of unit and end-to-end tests on the front-end part of the codebase. Implemented Jest and Cypress for testing, and reached 90% code coverage. ● Collaborated with cross-functional teams on UI/UX architectural designs using Figma and ensured the implementation aligned with Application Security and WCAG compliance. Skills: NumPy · Ubuntu · Artificial Intelligence (AI) · System Architecture · U.S. Department of Defense · WSL · Pandas · JavaScript · Scaled Agile Framework · TypeScript · Python (Programming Language) · Storybook.Js · Linux · User Experience (UX) · Jest · Webpack · React.js · Microservices · Scrum · Mentoring · Material-UI · Go (Programming Language) · gRPC · Leading Development Teams · Agile Methodologies · Front-end Development · Software Architecture · Active DoD Secret Clearance · Agile & Waterfall Methodologies
Apex Systems
- Lead Software Engineer
  Pittsburgh, Pennsylvania, United States
  Client: CACI Projects: US Army Artificial Intelligence Development Environment (AIDE) for Ai2C program ● Improved the UI performance on the US Army Artificial Intelligence Development Environment platform using React, TypeScript, and Redux. Got buy-in from the backend team to switch API from REST to gRPC. ● Spearheaded the refactoring of redundant React components by implementing AirBnB React Styleguide best practices, reducing code duplication by 30% and improving maintainability across the codebase, resulting in faster development cycles and enhanced team productivity. ● Identified the lack of unit and end-to-end tests on the front-end part of the codebase. Implemented Jest and Cypress for testing, and reached 90% code coverage. ● Collaborated with cross-functional teams on UI/UX architectural designs using Figma and ensured the implementation aligned with Application Security and WCAG compliance.
Zivaro
- Software Engineer IV
  Denver metropolitan area, Colorado, United States
  Projects: US Space Force Hyperion Project, Colorado Dept of Education Data Pipeline Modernization ● Led frontend development on the US Space Force Hyperion web application using React, TypeScript, Node, Material UI, Express, Lua, Python, MongoDB, Docker, and Kubernetes. ● Improved unit testing using Jest, Cypress, and Playwright, achieving over 80% coverage and enhancing application reliability. ● Led and mentored a team of 4 backend engineers on the Hyperion project regarding the frontend codebase. Mentored 2 front end engineers on the Colorado Dept of Ed project. ● Developed a robust front-end tech stack utilizing TypeScript, React, and Tailwind, accelerating UI prototyping for the Colorado Dept of Ed Data Pipeline Modernization Project, resulting in a 30% reduction in development time and improved user experience for educators and administrators. ● Promoted from Software Engineer III to Software Engineer IV due to outstanding performance in building resilient, high-performance web applications.
Full-time · 2 yrs 1 mo
- Software Engineer IV
  Jan 2023 - Apr 2024 · 1 yr 4 mosRemote
  Projects: US Space Force Hyperion Project, Colorado Dept of Education Data Pipeline Modernization ● Led frontend development on the US Space Force Hyperion web application using React, TypeScript, Node, Material UI, Express, Lua, Python, MongoDB, Docker, and Kubernetes. ● Improved unit testing using Jest, Cypress, and Playwright, achieving over 80% coverage and enhancing application reliability. ● Led and mentored a team of 4 backend engineers on the Hyperion project regarding the frontend codebase. Mentored 2 front end engineers on the Colorado Dept of Ed project. ● Developed a robust front-end tech stack utilizing TypeScript, React, and Tailwind, accelerating UI prototyping for the Colorado Dept of Ed Data Pipeline Modernization Project, resulting in a 30% reduction in development time and improved user experience for educators and administrators. ● Promoted from Software Engineer III to Software Engineer IV due to outstanding performance in building resilient, high-performance web applications. Skills: Machine Learning · Object Detection · Technology Management · Data Science · NumPy · Tailwind CSS · Online Marketing · Linear Algebra · SQL · C# · CSS3 · .NET Framework · Artificial Intelligence (AI) · Cross-browser Compatibility · U.S. Department of Defense · MongodDB · REST APIs · Node.js · Microsoft Azure · Pandas · Management · JavaScript · Supervised Learning · Amazon Relational Database Service (RDS) · TypeScript · Amazon EC2 · Python (Programming Language) · Customer Service · Software Project Management · Storybook.Js · Linux · User Experience (UX) · Amazon S3 · Jest · Computer Vision · Webpack · Software Development · Amazon Dynamodb · React.js · Svelte · Microservices · Scrum · Mentoring · Amazon Web Services (AWS) · Material-UI · Customer Support · Web Development · Back-End Web Development · Leading Development Teams · Agile Methodologies · Linear Regression · Front-end Development · Software Architecture · PyTorch · Unsupervised Learning · Technical Leadership · Active DoD Secret Clearance · Agile & Waterfall Methodologies
Zivaro
- Software Engineer III
  Denver, Colorado, United States
Full-time · 2 yrs 1 mo
- Software Engineer III
  Apr 2022 - Jan 2023 · 10 mosRemote
  Skills: Machine Learning · Object Detection · Technology Management · Data Science · NumPy · Tailwind CSS · Online Marketing · Linear Algebra · SQL · C# · CSS3 · .NET Framework · Artificial Intelligence (AI) · Cross-browser Compatibility · MongodDB · REST APIs · Node.js · Microsoft Azure · Pandas · Management · JavaScript · Supervised Learning · TypeScript · Python (Programming Language) · Customer Service · Software Project Management · Storybook.Js · Linux · User Experience (UX) · Jest · Computer Vision · Webpack · Software Development · React.js · Svelte · Microservices · Mentoring · Amazon Web Services (AWS) · Material-UI · Customer Support · Web Development · Back-End Web Development · Agile Methodologies · Linear Regression · Front-end Development · Software Architecture · PyTorch · Unsupervised Learning · Active DoD Secret Clearance
Reflexions
- Senior Frontend Developer
  New York, New York, United States
  Projects: NYC OMNY, MBTA CharlieCard, Northrop Grumman ● Led a team of 6 engineers to build, launch, and maintain the Boston MBTA, NY OMNY, and SF BART Tap & Go payments web application using React, Tailwind, and GraphQL, resulting in an 80% increase in annual revenue. ● Developed and standardized Test Automation suites, increasing code coverage by 20% through CI/CD pipelines using CircleCI and GCP. ● Spearheaded the development of a comprehensive Front End Pattern Library for Northrop Grumman, utilizing React and PHP to create reusable WordPress blocks, resulting in improved design consistency, streamlined development processes, and enhanced site performance.
Reflexions · Full-time
- Senior Frontend Developer
  Oct 2020 - Oct 2021 · 1 yr 1 moNew York, New York, United States · Remote
  helped me get this job Projects: NYC OMNY, MBTA CharlieCard, Northrop Grumman ● Led a team of 6 engineers to build, launch, and maintain the Boston MBTA, NY OMNY, and SF BART Tap & Go payments web application using React, Tailwind, and GraphQL, resulting in an 80% increase in annual revenue. ● Developed and standardized Test Automation suites, increasing code coverage by 20% through CI/CD pipelines using CircleCI and GCP. ● Spearheaded the development of a comprehensive Front End Pattern Library for Northrop Grumman, utilizing React and PHP to create reusable WordPress blocks, resulting in improved design consistency, streamlined development processes, and enhanced site performance. Skills: Tailwind CSS · Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · Management · MySQL · JavaScript · Custom CMS Development · GraphQL · Customer Service · Software Project Management · Linux · User Experience (UX) · Jest · Webpack · Software Development · React.js · Microservices · Mentoring · Customer Support · Web Development · WordPress · Leading Development Teams · Agile Methodologies · Google Cloud Platform (GCP) · Front-end Development · Software Architecture
Mondo
- Lead Front End Engineer(Contract)
  Greater New York City Area
  Clients: The Shadow League, 360i, AKQA ● Developed and implemented a Front End Pattern Library for the Mayo Clinic website redesign using Storybook, React, and Vue, resulting in a 90% reduction in bounce rate and significantly enhancing user engagement and navigation. ● Optimized the Shadow League website's performance during high-traffic sports events and podcast streaming, ensuring seamless user experience by scaling AWS EC2 instances and implementing AWS ELB, resulting in a 35% reduction in downtime and a 20% improvement in load times during peak traffic. ● Integrated and optimized premium ad placements using Google Tag Manager, increasing clicks and impressions by 85%.
Mondo · Contract
- Lead Front End Engineer(Contract)
  Feb 2019 - Mar 2020 · 1 yr 2 mosGreater New York City Area · Hybrid
  Clients: The Shadow League, 360i, AKQA ● Developed and implemented a Front End Pattern Library for the Mayo Clinic website redesign using Storybook, React, and Vue, resulting in a 90% reduction in bounce rate and significantly enhancing user engagement and navigation. ● Optimized the Shadow League website's performance during high-traffic sports events and podcast streaming, ensuring seamless user experience by scaling AWS EC2 instances and implementing AWS ELB, resulting in a 35% reduction in downtime and a 20% improvement in load times during peak traffic. ● Integrated and optimized premium ad placements using Google Tag Manager, increasing clicks and impressions by 85%. Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · Node.js · Management · MySQL · JavaScript · Amazon Relational Database Service (RDS) · Custom CMS Development · TypeScript · Amazon EC2 · Customer Service · Software Project Management · Storybook.Js · Linux · User Experience (UX) · Amazon S3 · Webpack · Software Development · Amazon Dynamodb · React.js · Mentoring · Amazon Web Services (AWS) · Customer Support · Web Development · WordPress · Back-End Web Development · Agile Methodologies · Angular · Front-end Development · Software Architecture
Jobspring Partners
- Senior Frontend Engineer(Contract)
  New York, New York, United States
  Client: Pixacore
Jobspring Partners · Contract
- Senior Frontend Engineer(Contract)
  Sep 2018 - Jan 2019 · 5 mosNew York, New York, United States · On-site
  Client: Pixacore Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · Node.js · Management · MySQL · JavaScript · Custom CMS Development · TypeScript · Customer Service · Linux · User Experience (UX) · Webpack · Software Development · React.js · Customer Support · Web Development · WordPress · Regulatory Compliance · Back-End Web Development · Agile Methodologies · Angular · Front-end Development · Software Architecture
Blue State Digital · Contract
- Senior Front End Developer(Contract)
  Apr 2018 - Jul 2018 · 4 mosNew York, New York, United States · On-site
  Projects: Juvenile Diabetes Research Foundation, National Marine Corps Society Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · Node.js · Management · MySQL · JavaScript · Custom CMS Development · Customer Service · Linux · User Experience (UX) · Software Development · Customer Support · Web Development · WordPress · Back-End Web Development · Agile Methodologies · Front-end Development · Software Architecture
Blue State Digital
- Senior Front End Developer(Contract)
  New York, New York, United States
  Projects: Juvenile Diabetes Research Foundation, National Marine Corps Society
American Kennel Club · Full-time
- Senior Web Engineer
  Dec 2016 - Mar 2018 · 1 yr 4 mosNew York, New York, United States · On-site
  Skills: Online Marketing · Ubuntu · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · MySQL · JavaScript · Amazon Relational Database Service (RDS) · Custom CMS Development · Amazon EC2 · Customer Service · Linux · User Experience (UX) · Amazon S3 · Software Development · Amazon Dynamodb · Amazon Web Services (AWS) · Customer Support · Web Development · WordPress · Back-End Web Development · Agile Methodologies · Angular · Front-end Development
American Kennel Club
- Senior Web Engineer
  New York, New York, United States
Robert Half Technology
- Senior Frontend Engineer
  New York, New York, United States
Robert Half Technology · Full-time
- Senior Frontend Engineer
  Mar 2016 - Dec 2016 · 10 mosNew York, New York, United States · Hybrid
  Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · Node.js · MySQL · JavaScript · Custom CMS Development · Customer Service · Linux · Software Development · React.js · Customer Support · Web Development · WordPress · Back-End Web Development · Agile Methodologies · Front-end Development
HUEMOR®
- Senior Web Developer
  Farmingdale, New York, United States
HUEMOR® · Full-time
- Senior Web Developer
  Aug 2015 - Feb 2016 · 7 mosFarmingdale, New York, United States · On-site
  Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · MySQL · JavaScript · Custom CMS Development · Customer Service · Linux · Software Development · Customer Support · Web Development · WordPress · Agile Methodologies · Front-end Development · Search Engine Optimization (SEO)
Millennium Communications Inc.
- Front End Web Developer(Contract)
  Syosset, New York, United States
Millennium Communications Inc. · Contract
- Front End Web Developer(Contract)
  Feb 2015 - Jul 2015 · 6 mosSyosset, New York, United States · Hybrid
  Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · MySQL · JavaScript · Custom CMS Development · Customer Service · Linux · Software Development · Customer Support · Web Development · Agile Methodologies · Front-end Development
Austin & Williams · Full-time
- Web Developer
  Jun 2014 - Jan 2015 · 8 mosHauppauge, New York, United States · On-site
  Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · MySQL · JavaScript · Custom CMS Development · Customer Service · E-Commerce · User Experience (UX) · Software Development · Customer Support · Web Development · WordPress · Agile Methodologies · Front-end Development
Austin & Williams
- Web Developer
  Hauppauge, New York, United States
Purity Products
- Senior Customer Retention Specialist
  Plainview, New York, United States
  •Mentored retention reps and provided coaching •Assisting Customers with billing disputes •Customer Retention for the Super Saver Program •Made The Senior Retention Team in 5 months •Processing Orders •Customer Sales •Customer Service
Purity Products · Full-time
- Senior Customer Retention Specialist
  Mar 2013 - Apr 2014 · 1 yr 2 mosPlainview, New York, United States · On-site
  •Mentored retention reps and provided coaching •Assisting Customers with billing disputes •Customer Retention for the Super Saver Program •Made The Senior Retention Team in 5 months •Processing Orders •Customer Sales •Customer Service Skills: CSS3 · Customer Service · Customer Support
Web 4 Purpose
- Front End Web Developer
  Elmont, New York, United States
Web 4 Purpose · Full-time
- Front End Web Developer
  Jan 2013 - Jun 2014 · 1 yr 6 mosElmont, New York, United States · On-site
  Skills: Online Marketing · PHP · SQL · CSS3 · Cross-browser Compatibility · REST APIs · MySQL · JavaScript · Custom CMS Development · Customer Service · Software Development · Customer Support · Web Development · WordPress · Agile Methodologies · Front-end Development
ADT Security Services
- Team Leader
  New York City Metropolitan Area
  •Promoted to team leader within three months, managed a team of 5. •Evaluated each customer’s technical needs, suggested effective plans, ordered equipment. •Diagnosed malfunctioning Honeywell LYNXPLUS and GE DSI equipment, escalated jobs as necessary. •Documented customer applications, punched in customer information, programmed GSM SIM Cards and logged visits.
ADT Security Services · Full-time
- Team Leader
  Jun 2012 - Mar 2013 · 10 mosNew York City Metropolitan Area · On-site
  •Promoted to team leader within three months, managed a team of 5. •Evaluated each customer’s technical needs, suggested effective plans, ordered equipment. •Diagnosed malfunctioning Honeywell LYNXPLUS and GE DSI equipment, escalated jobs as necessary. •Documented customer applications, punched in customer information, programmed GSM SIM Cards and logged visits. Skills: Management · Customer Service · Customer Support
ibm/SEIMless Communications and IP · Full-time
- Vice President, Inside Sales and Customer Relationship Management
  Aug 2011 - Jun 2012 · 11 mosNew York, New York, United States · On-site
  •Managed a database of over 2700 clients and prospects, as well as business development and managed outside sales reps. •Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues. Researched, analyzed and rectified problems for Fax2Mail, telephone, scanners, printers, cloud services and VM ware. •Provided computer help desk support via telephone communications with end-users. •Worked as a liaison between the company and various vendors as a point of escalation. •Social Media •Marketing Skills: Telecommunications · Management · Business Management · Customer Service · Customer Support · Computer Hardware
ibm/SEIMless Communications and IP
- Vice President, Inside Sales and Customer Relationship Management
  New York, New York, United States
  •Managed a database of over 2700 clients and prospects, as well as business development and managed outside sales reps. •Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues. Researched, analyzed and rectified problems for Fax2Mail, telephone, scanners, printers, cloud services and VM ware. •Provided computer help desk support via telephone communications with end-users. •Worked as a liaison between the company and various vendors as a point of escalation. •Social Media •Marketing
Plaza Associates · Full-time
- Collector
  Jan 2008 - Sep 2009 · 1 yr 9 mosNew York, New York, United States · On-site
  •Negotiated account terms between the company and the debtors •Investigated customer’s accounts, resolved account discrepancies and documents methodically •Answered customer inquiries about account status and provided credit counseling as needed Skills: Customer Service · Customer Support
Plaza Associates
- Collector
  New York, New York, United States
  •Negotiated account terms between the company and the debtors •Investigated customer’s accounts, resolved account discrepancies and documents methodically •Answered customer inquiries about account status and provided credit counseling as needed
Sprint Nextel
- Corporate/Government Account Services Specialist
  Elmsford, New York, United States
  •Provided technical support, programming, and provisioning on all cellular and landline systems. •Used a ticketing system to track troubleshooting requests, updated tickets with proper statuses. •Utilized the Network Coverage Tool to effectively diagnose problems with Network Coverage on CDMA and iDen bands. •Sold products and services to large enterprise accounts. •Part of Sprint Peak Perks top performers club in 2006.
Sprint Nextel · Full-time
- Corporate/Government Account Services Specialist
  Sep 2006 - Dec 2007 · 1 yr 4 mosElmsford, New York, United States · On-site
  •Provided technical support, programming, and provisioning on all cellular and landline systems. •Used a ticketing system to track troubleshooting requests, updated tickets with proper statuses. •Utilized the Network Coverage Tool to effectively diagnose problems with Network Coverage on CDMA and iDen bands. •Sold products and services to large enterprise accounts. •Part of Sprint Peak Perks top performers club in 2006. Skills: Customer Service · Customer Support
Plaza Associates · Full-time
- Assistant Supervisor/Portfolio Specialist
  Feb 2003 - Aug 2006 · 3 yrs 7 mosNew York, New York, United States · On-site
  •Telephony/ACD/VRU Management. •Responsible for auditing client portfolios, handling escalated calls, and skip tracing. •Supervised a forty member staff. •Prepared weekly forecasts and various reports. •Promoted within six months from collection agent to assistant supervisor. Within a year promoted to portfolio specialist. •Created dialing campaign strategies Skills: Management · Customer Service · Customer Support
Plaza Associates
- Assistant Supervisor/Portfolio Specialist
  New York, New York, United States
  •Telephony/ACD/VRU Management. •Responsible for auditing client portfolios, handling escalated calls, and skip tracing. •Supervised a forty member staff. •Prepared weekly forecasts and various reports. •Promoted within six months from collection agent to assistant supervisor. Within a year promoted to portfolio specialist. •Created dialing campaign strategies
CardWorks
- Senior Collections/Senior Customer Service Rep
  Plainview, New York, United States
  •Supervised and trained staff members •Handled high priority calls •Promoted within 4 months from call center/collections representative to Senior Call Center Representative.
Stop & Shop
- Frozen Food/Dairy Clerk
  West Hempstead, New York, United States

Education

Zero To Mastery AcademyPython, NFTs, Ethical Hacking, React, Cybersecurity, Web SecurityFeb 2020 - May 2024
Harvard UniversityCS50Jan 2020 - May 2022
Python, NFTsEthical HackingReactCybersecurityWeb Security, NFTsEthical HackingReactCybersecurityWeb Security
Full Stack Web Development Certification, Computer Software Engineering, Computer Software Engineering
freeCodeCampFull Stack Web Development Certification, Computer Software Engineering2016 - 2018
TreehouseFront End DevelopmentOct 2013 - Oct 2017
Front End Development, Front End Development
MITx CoursesComputer ScienceJan 2011 - May 2013
Tuskegee UniversityElectrical EngineeringAug 1995 - May 1996
Activities and societies: Air Force ROTC
Electrical Engineering, Electrical Engineering
Malverne Senior High SchoolNYS Regents Diploma, NYS RegentsSep 1992 - Jun 1995
NYS Regents Diploma, NYS Regents, NYS Regents

Skills

Other

JavaAmazon EBSRegulatory ComplianceAmazon SQSAWS LambdaSpring BootTechnology ManagementMentoringLarge Language Models (LLM)AWS SageMakerAmazon EC2Web ArchitectureNext.jsAmazon S3Amazon BedrockArtificial Intelligence (AI)Amazon Relational Database Service (RDS)Amazon DynamodbTechnical LeadershipGenerative AIRangeCloudPHPMySQLLinuxWebpackAngularAWSReduxFlowDynamoDBVitestSageMakerLambdaSQSRDSEC2JestTailwind CSSLinearAzurePandasStorybookSvelteCSS3JavaScriptTypeScriptReactPythonVue.jsHTML5Node.jsWordPressMaterial UIGraphQLCircleCIGoogle CloudMongoDBDockerKubernetesCypressPlaywrightgRPCFigmaDeep LearningMCPAWS Identity and Access Management (AWS IAM)Retrieval-Augmented Generation (RAG)Amazon ConnectAmazon LexAmazon CloudWatchAWS CloudFormationFront-end EngineeringIT ConsultingSearch Engine Optimization (SEO)E-CommerceCustomer ExperienceLogistics ManagementInventory ManagementLeading Development TeamsWSLUbuntuGoogle Cloud Platform (GCP)Agile & Waterfall MethodologiesScaled Agile FrameworkScrumSystem ArchitectureNumPyMaterial-UIGo (Programming Language)Active DoD Secret ClearanceU.S. Department of DefenseStorybook.JsObject DetectionData ScienceUnsupervised LearningSupervised LearningLinear RegressionLinear AlgebraPyTorchComputer VisionMachine LearningMicroservicesBack-End Web DevelopmentAmazon Web Services (AWS)Microsoft AzureREST APIsPython (Programming Language).NET FrameworkC#Software ArchitectureAgile MethodologiesUser Experience (UX)Software DevelopmentManagementFront-end DevelopmentSocial Media MarketingTelecommunicationsOnline MarketingSoftware Project ManagementProposal WritingBusiness ManagementWeb DevelopmentComputer HardwareReact.jsCustomer ServiceCustomer SupportCustom CMS DevelopmentCross-browser CompatibilityMongodDBSQLTech Career SkillsTechnical Communication

Experience25 years

Currently atAmazon Web Services (AWS)

Based inUnited States

Studied atZero To Mastery Academy

Roles44

Skills133

LanguageEnglish

LinkedInView profile