
Shawn Santos
Award-Winning Sales Leader | Specializing in CX Transformation, AI & Automation, SaaS, and Strategic Outsourcing | 5X President’s Club | Author | TSIA Speaker | Trailblazer in Support, CS, and Revenue Growth
Updated 7 months ago
30+
Years Experience
17
Roles
22
Skills
3
Education
About
With 24 years in the technology industry, Shawn has been a dynamic solution architect, trusted account executive, and relentless closer of new logos, consistently exceeding revenue targets, earning client loyalty, and cultivating a broad professional network. From start-ups to large enterprises, Shawn's career has been marked with innovation, integrity, and award-winning results. He has a proven track record in complex solution selling, value engineering, and leading both clients and cross-functional teams to incredible business outcomes. Shawn has vertical experience with some of the world's most recognized brands, spanning Enterprise Software, SaaS/XaaS, FinTech, EdTech, HealthTech, Cybersecurity, RPA, Big Data & Analytics, IT Services, Storage, and Networking. His functional expertise spans Consultative B2B Sales, Demand Generation, CX, Solution Design, Account Management, Strategic Outsourcing, Support, Customer Success, Renewals, Managed Services, Partner Enablement, and Management Consulting. Shawn has an undergraduate degree in Molecular, Cell, and Developmental Biology from the University of California at Santa Cruz and has completed post-graduate work at both the University of California at Berkeley and University of Pennsylvania’s Wharton School of Business. In 2008, he founded Hope Animal Network, a community-driven non-profit organization focused on advancing animal welfare in developing countries. In 2016, he published "How Companies Succeed in Social Business: Case Studies and Lessons from Adobe, Cisco, Unisys, and 18 More Brands," through Pearson FT Press.
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Experience (17 roles)
Senior Executive, Enterprise Technology Services & Growth
CurrentSutherland’s Enterprise Technology Services division is a horizontal offering across all client verticals specializing in delivering Strategic Outsourcing, CX, and Digital Transformation solutions globally. We offer a range of core services including IT Infrastructure & Cloud Services, Enterprise ...
VP, Global Enterprise Sales
Skills: Sales Management · Outside Sales · C-Level · Challenger Sales · Relationship Building · Consultative Selling · MEDDIC Sales Methodology · Account Management · Solution Architecture · SPIN Selling · Enterprise Sales · Outsourcing · Hunter
Senior Vice President, Global Enterprise Sales
Skills: Sales Management · Outside Sales · C-Level · Challenger Sales · Relationship Building · Consultative Selling · MEDDIC Sales Methodology · Solution Architecture · SPIN Selling · Enterprise Sales · Outsourcing · Hunter
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Education (3)
The Wharton School
2007 - 2007
University of California, Berkeley, Haas School of Business
2000 - 2000
University of California, Santa Cruz
1992 - 1996
Activities and societies: Sailing Team, Surfing Team, Founded UCSC Winemaking Club
Skills (22)
Publications (1)▼
How Companies Succeed in Social Business: Case Studies and Lessons from Adobe, Cisco, Unisys, and 18 More Brands
Pearson FT Press · Jan 8, 2016
Volunteer Experience (5)▼
Founder & Managing Director
Hope Animal Network
Dec 2008 - Jul 2013 · 4 yrs 8 mos
Fundraising Volunteer
CurrentPancreatic Cancer Action Network
Sep 2016 - Present · 9 yrs
Community Based Mentoring
CurrentBig Brothers Big Sisters of America
Jan 2019 - Present · 6 yrs 8 mos
Member, Board of Directors
Clackamas Dogs Foundation
Feb 2015 - Apr 2017 · 2 yrs 3 mos
Spay and Neuter Orchestration, Fostering
CurrentHumane Society International
Jan 2013 - Present · 12 yrs 8 mos
Honors & Awards (5)▼
2015 Presidents Club
Issued by ServiceSource · Jan 2015
Associated with Concentrix
2018 Presidents Club
Issued by ServiceSource · Jan 2018
Associated with Concentrix
2013 Presidents Club
Issued by ServiceSource · Dec 2013
Associated with Concentrix
2019 Presidents Club
Issued by N3 Results · Jan 2019
Associated with Accenture
2016 Presidents Club
Issued by ServiceSource · Aug 2016
Associated with Concentrix
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