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Russ Cavan

Growth & Customer Success Strategist | C-Suite Advisor | $1B+ SaaS/Cloud Impact | $600M+ Consulting Revenue | 93% Retention | 68% ARR Growth | AI & Digital Transformation Leader | Global Ops & P&L Leader

500+ connections
Russ Cavan on LinkedIn

Updated 7 months ago

21+

Years Experience

12

Roles

25

Skills

4

Education

About

Strategic executive with over 20 years of experience in management consulting, customer success, and solution engineering, specializing in designing and leading comprehensive cloud solutions, go-to-market (GTM), and transformation growth strategies that improve operational efficiency, account management, professional services, revenue growth, and data management. Proven track record of generating more than $600 million in consulting revenue and enabling over $1 billion in SaaS and cloud product solutions. Focuses on enterprise-wide transformations and partners with C-suite leaders to create sustained value. Expertise in expanding consulting practices, customer success, professional services, and revenue operations, with experience in global P&L management and leading top-performing teams in complex, matrixed environments and organizations. Trusted advisor to C-level leaders and Boards, with deep expertise in M&A integration, customer engagement optimization, and cloud data modernization. Known for building and scaling high-performance teams across consulting, delivery, solution engineering, GTM strategies, and customer post-sales operations to exceed retention, expansion, and ARR growth targets. Known for transforming complex organizations into agile, data-driven businesses through deploying generative AI, LLMs, machine learning, NLP, and cloud-native architectures. Skilled at operationalizing consulting IP, enabling partner ecosystems, and launching scalable, margin-boosting service portfolios that deliver long-term customer value and maintain a competitive edge differentiation.

Experience (12 roles)

Seton Hall University · Part-time

Adjunct Professor | Researcher

Current

Seton Hall University · Part-time

Jan 2024 - Present · 1 yr 8 mos·South Orange, New Jersey, United States · Hybrid

• Teach and research advanced Artificial Intelligence (AI), Digital Transformation, and Leadership Strategy concepts, preparing business leaders for modern challenges in technology-driven environments.

Independent Consulting · Full-time

Managing Consulting Partner

Current

Independent Consulting · Full-time

Jul 2023 - Present · 2 yrs 2 mos·Remote

A boutique advisory firm specializing in enterprise and fintech transformation, delivering strategic consulting across digital modernization, finance transformation, go-to-market execution, and customer success optimization. The firm partners closely and advises C-level executives and Board of Direc...

Cornerstone OnDemand · Full-time

Vice President, Global Customer Centricity | Customer Success | Retention

Cornerstone OnDemand · Full-time

2022 - 2023 · 1 yr·Global · Remote

Cornerstone OnDemand is a cloud-based talent management platform that helps organizations recruit, train, and retain employees through AI-driven learning and performance solutions. • Led global customer success and transformation for professional services by implementing GenAI-powered Voice of the ...

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Education (4)

Harvard University

Harvard University

U

US Army Officer Candidate School

Activities and societies: Candidate for U.S. Army Officer Candidate School (OCS), a leadership training program that prepares future officers to lead soldiers, make critical decisions under pressure, and uphold the highest standards of military service and integrity. Skills: Global Operations and P&L Leadership · Digital Transformation and Enterprise Strategy

University of Arizona

University of Arizona

Activities and societies: Baseball

Skills (25)

Digital Transformation and Enterprise StrategyBusiness Portfolio ManagementCustomer Success LeadershipCustomer RetentionM&A Integration and Growth EnablementData AnalysisGo-to-Market (GTM) Strategy ExecutionStrategic Account GrowthGrowth StrategiesCustomer ExperienceC-suite Advisory and Cross-functional LeadershipAI Revenue Growth and Strategic PlanningGlobal Consulting ServicesPortfolio ManagementCustomer InsightCloudAzureAWSGoogle CloudCloudCustomer EngagementTransformationGlobal Customer Success OperationsRevenue Growth and Strategic PlanningGlobal Operations and P&L Leadership
Certifications (1)

Goal Setting: Objectives and Key Results (OKRs)

LinkedIn

Languages (3)
Spanish(Limited working proficiency)English(Native or bilingual proficiency)Chinese(Limited working proficiency)
Volunteer Experience (5)

Program Director of Client Services

The Key Program, Inc

Jan 1990 - May 1992 · 2 yrs 5 mos

Baseball Coach / D1 College Recruiter

Northwest Prospect Academy

Jan 2007 - Jul 2018 · 11 yrs 7 mos

President

Woodinville High - Falcon Athletic Booster

Jan 2019 - Jan 2020 · 1 yr 1 mo

Co-Founder - President

Man-Up Sports Camps

Jan 2010 - Dec 2012 · 3 yrs

Volunteer Coach and College Recruiting Coordinator

E | L1 Sports

Aug 2015 - Aug 2022 · 7 yrs 1 mo

Frequently Asked Questions

What is Russ Cavan's current role?
Russ Cavan is currently working as Adjunct Professor | Researcher at Seton Hall University · Part-time.
Where did Russ Cavan study?
Russ Cavan studied EdM, Human Development and Education at Harvard University. They have 4 education entries on their profile.
What skills does Russ Cavan have?
Russ Cavan's top skills include Digital Transformation and Enterprise Strategy, Business Portfolio Management, Customer Success Leadership, Customer Retention, M&A Integration and Growth Enablement. They have 25 skills listed on their profile.

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