Lucy He
Certified SAFe 6 Scrum Master | Certified SAFe 6 Agilist | Project Manager | Program Coordinator | Operations | Enterprise Data Operations | Digital Strategy | Data Analysis | UX Design
Updated 7 months ago
14+
Years Experience
21
Roles
50
Skills
1
Education
About
My name is Lucy He and I help companies design, implement, and manage solutions for improving the look and feel of the user experience in mobile, tablet, and desktop computers. I have an eye for both aesthetics and simplicity in responsive design as well as a passion for conducting usability tests. I am also a Certified SAFe 6 Scrum Master and Certified SAFe 6 Agilist adept at managing communication and coordinating merges and divisions between business, leadership, and project teams across departments. I worked as a Program Coordinator Analyst for Tata Consultancy Services for the Enterprise Data Organization at Farmers Insurance. In that position, I analyzed, compiled, and formatted data into visually appealing, clear, and comprehensive designs. I can precisely translate data from spreadsheets as well as any type of image into editable, animated, visual aids that depict people movement within the organization or track defect density across projects for each team with a PowerBI defect dashboard. I hold a Magna Cum Laude Bachelors of Science Degree in Information Science with a focus on User Experience and Digital Culture and Production from Cornell University. My data analyst specialties include: ★ Data cleaning with Microsoft Excel ★ Data visualization/modeling with Microsoft PowerPoint/Power BI/Mural ★ Time Management with Task Prioritization ★ Problem Solving and Adaptability My program coordination specialties include: ★ Planning and Forecasting with Program Calendars ★ Tracking and Monitoring with Rally ★ Meeting Facilitation with WebEx ★ Leadership and Communication My web design specialties include: ★ User Research ★ Wireframing/Prototyping ★ Usability Testing ★ Responsive Email/Website Design Technology proficient in: ★ Sketch/Figma ★ Adobe PhotoShop ★ Microsoft Office ★ HTML/CSS ★ Mural/Canva ★ Rally/Confluence For more information about how I can help you in your need for user experience design and software development, please feel free to connect with me or contact me directly. ✉ [email protected] I am a LinkedIn Open Networker and welcome new connections and professional dialogue. Keywords: Leadership Skills, Team Oriented, Communication Skills, Problem Solver, Sketch App, Adobe PhotoShop, User Research, Wireframing, Prototyping, Usability Testing, Salesforce Marketing Cloud, AMPScript, HTML, CSS, MySQL, JavaScript, Ajax Websites Designed: http://www.lucyhe.com/, www.ctl1.com/calsmedia, www.welcomeweekend.weebly.com, ricemagazineclub.tk, and barefootreflex.com
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Experience (21 roles)
Operations Project Manager
Current• Oversees and manages meetings with an up-to-date tracker integrated with Tableau for real-time updates with team and director to review and tackle quality, technical, labor, parts, and customer issues that are stopping work from proceeding for different units • Diligently checks and updates status...
2 roles · Jul 2020 - Jun 2024
Program Coordinator Analyst at Farmers Insurance
Enterprise Data Organization • Organized human resource and operations data like the emails/names/counts of employees and contractors from Microsoft Excel spreadsheets into monthly workforce strategy movement slide visualizations and charts in Microsoft PowerPoint that led to a 15% revision in job d...
Program Coordinator at Farmers Insurance
Digital Marketing and IT Department • Redesigned and organized the team structure charts and Confluence team pages for the Marketing and Digital IT department into a clear and comprehensive format which led to a 15% increase in the number of scrum masters aware of who is on their team and who needs ...
Technology Lead
• Met up with the startup team to learn about their product vision to create high-caloric, nutritious meal-replacement frozen smoothie cubes to help cancer patients before, during, and after their treatment. • Went through their current website design and diligently discussed best practices for red...
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Education (1)
Cornell University
2012 - 2016
Grade: 3.79 Activities and societies: Cornell International Programs, Cornell Orientation, Welcome Weekend Committee, Rice Magazine, Triple Helix Publication
Skills (50)
Certifications (20)▼
Organizing Your Office for Maximum Efficiency
Developing Business Acumen
Cyber Security: From Beginner to Expert (2024)
Udemy
Microsoft Fabric - The Complete Guide
Udemy
Learn JIRA with real-world examples (+Confluence bonus)
Udemy
Financial Planning & Analysis: Building a Company's Budget
Udemy
MS Excel
TestDome
MS Word
TestDome
Monday com Mastery - Complete 101 (incl. Monday AI)
Udemy
Six Sigma Foundations
Adapt and Thrive: Change Management Skills Every Project Manager Needs
Project Management: Government Projects
Generative AI for Beginners
Udemy
MS Office
TestDome
Microsoft Project 2021 for Beginners: Learn the Fundamentals
Udemy
Executive Briefing: Artificial Intelligence (AI) + ChatGPT
Udemy
The Project Management Course: Beginner to PROject Manager
Udemy
Adult and Pediatric First Aid/CPR/AED
American Red Cross
Operations Management Foundations
Project Management with ChatGPT: AI for Project Managers
Udemy
Publications (3)▼
Anxiety, hyperactivity and stereotypy in a zebrafish model of fragile X syndrome and autism spectrum disorder
Progress in Neuro-Psychopharmacology and Biological Psychiatry · Mar 27, 2014
"Wait, Can You Move the Robot?" : Examining Telepresence Robot Use in Collaborative Teams
2018 ACM/IEEE International Conference on Human-Robot Interaction (HRI 2018) · Jan 1, 2018
Dissociating the effects of habituation, black walls, buspirone and ethanol on anxiety-like behavioral responses in shoaling zebrafish. A 3D approach to social behavior.
Pharmacology, Biochemistry and Behavior · Apr 19, 2013
Languages (2)▼
Volunteer Experience (4)▼
Therapeutic Giggle Cart Clown
PATCH Pre-medical Organization
Sep 2012 - Dec 2012 · 4 mos
User Experience Designer
Los Angeles User Experience Meetup
Jan 2018 - Apr 2018 · 4 mos
Volunteer
Cornell Club of Los Angeles
Oct 2016 - Mar 2017 · 6 mos
Fifth/Sixth Grade Teacher
Messiah Lutheran Church
Jul 2013 · 1 mo
Honors & Awards (8)▼
Dean's List College of Agriculture and Life Sciences
May 2015
Audience Choice Award-Computer Game
Issued by Game Design Initiative Showcase Spring 2015 · May 2015
Associated with Cornell University • Chosen by members of the Ithaca and Cornell community in the 2015 GDIAC Showcase • Awarded to 1 game out of 20 total games in the Game Design Introduction Division
Teaching Assistant Recognition Award
Issued by Jon Kleinberg · May 2016
Associated with Cornell University • Awarded to two students out of 75 Information Science graduates • Chosen by faculty members to recognize students that served as outstanding mentors
Dean's List College of Agriculture and Life Sciences
Dec 2013
Associated with Cornell University
Dean's List College of Agriculture and Life Sciences
May 2016
Associated with Cornell University
Dean's List College of Agriculture and Life Sciences
Dec 2015
Associated with Cornell University
Dean's List College of Agriculture and Life Sciences
Dec 2014
Associated with Cornell University
Magna Cum Laude
May 2016
Associated with Cornell University • Awarded to students receiving a cumulative GPA greater than or equal to 3.75 and less than 4.0
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