Christopher Colley
Industry-recognized CX, GTM, commercial leader | High-growth SaaS | Barclays | PwC | Generative AI
Updated 8 months ago
18+
Years Experience
17
Roles
21
Skills
3
Education
About
Accomplished commercial, customer experience (CX) and go-to-market leader, with deep and broad experience across large enterprises and cloud technologies. Most recently part of senior leadership at a category-creating B2B tech company, contributing to company's journey to $1.2B+ ARR. Seasoned people-manager of high-performing teams. Skilled at building relationships at all levels and influencing across functions. Highly effective presenter with background of speaking at top industry events, plus multiple contributions to leading media platforms (Forbes, FT, Sunday Times, etc). Key Skills and Achievements: • Held leadership positions at both of the top CX B2B SaaS companies, through three liquidity events (an IPO and two acquisitions) and 10 M&A transactions • Strong commercial skill set – experienced at enabling teams with impactful GTM plans, messaging, and sales frameworks/methodologies (MEDDICC, Command of the Message) to drive scale • Track record of tangible delivery – growing new business revenue, expansion revenue, pipeline • Experience of multiple verticals across B2B/B2C; deep knowledge of regulated sectors, especially financial services (ex Barclays), including navigating security/regulatory conversations • Designed and implemented CX programs that drive meaningful ROI for some of the world’s leading organisations • Industry-recognised thought leader: Ranked Top-5 CX Professional globally in 2021, 2023 and 2024 (CX Magazine)
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Experience (17 roles)
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Unlocking productivity by streamlining regulatory reporting workflows with gen-AI. Skills: Sales · Investor Relations · Product Development · Sales Processes · Business Relationship Management · Relationship Development · Account Management · Sales Management · Commercial · Entrepreneurship · Negoti...
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Education (3)
American Community School Beirut
Royal Academy of Music
Incl. LRAM teaching dip. (Licentiate of the Royal Academy of Music)
UCL
Skills (21)
Certifications (8)▼
Professional Diploma in Marketing
CIM | The Chartered Institute of Marketing
Medallia® CEM Certified
Medallia
Member
Customer Experience Professionals Association (CXPA)
Judge at the UK Customer Experience Awards
Awards International
Judge at the UK Customer Experience Awards
Awards International
Agile Project Management
APMG International
Chair, CX Exchange for Banking, Financial Services and Insurance
IQPC
Chair, CX Exchange for Banking, Financial Services and Insurance (10th anniversary edition)
IQPC
Publications (20)▼
Priorisierung von Customer Experience in Krisenzeiten ('Prioritizing CX During a Crisis')
Der Bank Blog · Oct 2, 2023
Leveraging AI to deliver a more human customer experience
AI Business · Mar 26, 2021
Three-step plan for Consumer Duty (and other customer-focused regulation)
Finextra · Nov 22, 2022
22 bold predictions for the future of experience
Medallia · Oct 5, 2021
Five customer experience predictions for financial services in 2023
Finextra · Dec 21, 2022
Downturns — when customer experience really matters
Finextra · Mar 17, 2023
Four reasons why experience should be the core of any ESG strategy (part 1)
Customer Experience Magazine · Nov 5, 2021
Services financiers, 3 étapes pour exploiter les données non structurées
DAF Magazine · Jul 27, 2022
Top Experience Management Predictions For 2023
Forbes · Dec 14, 2022
How can the high street maintain customer relationships during restrictions?
Brands Journal · Dec 18, 2020
How finance leaders drive conversion through journeys
Finextra · Jun 30, 2022
Three steps to achieve unstructured data success in financial services
Finextra · Apr 11, 2022
Why customer experience is vital during a crisis
Banking Exchange · May 22, 2023
Von unbrauchbar zu unverzichtbar – unstrukturierte Daten sind für FS eine Fundgrube wertvoller Informationen
IT Finanzmagazin · Dec 15, 2022
Are you organized for CX success?
FInextra · Sep 28, 2022
The ESG disruption of financial services: A roadmap for Experience Management
Finextra · Jul 21, 2022
Are you really ready for Consumer Duty? Addressing the FCA’s feedback on implementation plans
Finextra · Feb 14, 2023
Four reasons why experience should be the core of any ESG strategy (part 2)
Customer Experience Magazine · Nov 8, 2021
A reminder of the value of customer obsession
MyCustomer · Oct 4, 2021
Cinq Pistes De Réflexion Pour Enrichir L'expérience Client ('Five Ideas for Enriching CX')
Esteval Editions · Sep 20, 2023
Volunteer Experience (1)▼
Employability Skills workshops
The Adab Trust
Honors & Awards (4)▼
CXM Stars 2021: Top-5 Customer Experience Professional
Issued by Customer Experience Magazine (CXM) · Feb 2021
Associated with Medallia
CXM Stars 2022: Top-15 Customer Experience Professional
Issued by Customer Experience Magazine (CXM) · Feb 2022
Associated with Qualtrics
CXM Stars 2024: #5 Top Customer Experience Professional
Issued by Customer Experience Magazine (CXM) · Feb 2024
CXM Stars 2023: #4 Top Customer Experience Professional
Issued by Customer Experience Magazine (CXM) · Feb 2023
Associated with Qualtrics
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