Audrey del Rosario

Customer strategy and experience leader with a product lens. I specialize in turning insights into systems - from onboarding flows to scaled success programs - that drive adoption, retention, and customer delight in B2B SaaS. Over the past 10+ years, I’ve led initiatives that fueled growth and product improvements at Google, HubSpot, and scaling startups. My work includes launching 0→1 products, designing global voice of customer programs, and creating scalable systems across onboarding, feedback, and customer success. At Google, I helped launch a pandemic-era product that served 190K+ users — building self-service tools and aligning roadmap decisions with user feedback and business goals. Today, I consult with AI-powered startups to design onboarding experiences, feedback loops, and customer infrastructure that scales. I'm also proud to be a Colorwave alum, a competitive program preparing diverse leaders to thrive in high-growth tech companies. 👋 Open to opportunities in customer experience, post-sales strategy, CS ops, or scaled enablement - especially in product-adjacent environments. Keywords: Customer Strategy • UX Research • Scaled Enablement • CS Ops • Product Operations • Voice of Customer • Product Feedback • B2B SaaS • CX Strategy