Allison Heil

Leading Revenue Operations at Amper, driving GTM alignment, forecast accuracy, and sales effectiveness. Reporting directly to the CRO. Restructured our HubSpot CRM around Winning by Design’s bowtie model to measure full-funnel performance and improve conversion rates. Integrated Gong, HubSpot, an...

Managed customer operations including forecasting, renewal operations, and setting expansion targets for key accounts. Oversaw hiring process, developed training plans, and monitored new hire onboarding for customer success and support teams. Implemented customer success processes and managed cust...

Spearheaded a team of customer success engineers, setting goals and metrics, and devising strategies for customer account renewals, upsells, and expansions. Drove initiatives to maximize customer lifetime value through strategic account management, leading to significant growth in annual renewals a...

Fostered strong relationships with manufacturing clients, ensuring their satisfaction with our factory operating system; played a key role in client retention and reducing churn rates. Led the implementation of our SaaS solution in client factories, including training and support, thereby optimizin...

Led a cross-functional team to install a Quality Management System software. Worked to ensure that the necessary processes and resources are in place to deploy and sustain the Quality Management System. Communicated with Corporate IT and Quality to define project goals and generate alignment be...

Identified opportunities and developed plans for reduction/elimination of waste. Led continuous improvement projects and initiatives using Lean Manufacturing and Six Sigma tools and methodologies. Advised management of strategic issues when scoping out projects, along with their technical and p...