Allene Norton

I help businesses eliminate manual processes and optimize their operations through strategic technology implementation and custom web development. I specialize in business automation tools such as Zapier and Make, Retool apps, custom web applications, marketing sites, plus software configuration in tools like Airtable and Notion and Copilot workspace setup. Expertise: - Top-tier expertise with the Copilot software and integrations - Automated workflows that save hours of manual work - Retool apps for rapid internal tool development - Expert implementation of productivity platforms and integrations - Custom landing pages and marketing sites - Custom web applications, including Copilot custom apps. Previously head of technical support and developer relations at Copilot, I now offer services through my agency and am extremely knowledgable about the Copilot environment, as well as many of the tools and automations Copilot customers use daily. I thoroughly enjoy solving user problems and working closely with engineering on API documentation, as well as advocating developer needs during API system design. I have a deep understanding of backend infrastructure and AWS tooling. I built the Copilot integration publicly available on Make and have also built a lot of internal tools ranging from custom Next.js apps to complex Retool dashboards. Plus, I always strive to provide customers with the best support experience possible! Over my 3 years at Copilot, my small team has maintained an average of 98% customer satisfaction ratings. Our customers often praise our response times, quick resolutions, and friendly demeanor 🙂 Formerly a professional musician and audio engineer for 10+ years. Aside from my work in tech, I make time to work on my solo music project, Cellars. I still enjoy recording, mixing, and performing for various bands and projects in NYC.