Alec S. profile photo

Alec S.

Customer Success Leader | SaaS

United States
500+ connections
Alec S. on LinkedIn

Updated 1 year ago

14+

Years Experience

15

Roles

20

Skills

2

Education

About

I am a motivated and dedicated Customer Success professional, with a history of success in SaaS and the Manufacturing industries. My strengths include: managing teams, cultivating relationships, creating + executing strategy, and delivering key outcomes. I strive to improve customer experiences by utilising my intellectual curiosity and agility to solve complex use-cases with Engineering and Product teams, resulting in measurable value for Clients. I drive myself to be more empathetic, curious, and transparent. I enjoy meeting new people and hearing new perspectives; reach out to me if you want to talk about emerging tech, or hoops (Go Dubs!).

Experience (15 roles)

CxXchange

Member

Current

CxXchange

Feb 2025 - Present · 3 mos·Remote
A

Founder

Current

AS Consulting · Freelance

Jan 2022 - Present · 3 yrs 4 mos·Remote

Skills: Coaching · Consulting

Full-time · 2 yrs 8 mos

2 roles · Jul 2022 - Feb 2025

Senior Manager of Customer Success

Jul 2023 - Feb 2025 · 1 yr 8 mos·San Francisco, California, United States · Hybrid

Manager of Customer Success

Jul 2022 - Jul 2023 · 1 yr 1 mo·San Francisco, California, United States · Hybrid

Skills: Emotional Intelligence · Customer Success · Project Management · Team Building · Analytics · Business Intelligence (BI) · Customer Retention · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Analytical Skills · Building Trust · Customer Experience · Customer Satisfact...

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Education (2)

Ohlone College

Ohlone College

Activities and societies: Student Government, Senator

UC Irvine

UC Irvine

Activities and societies: Sigma Chi

Skills (20)

Customer SuccessAnalytical SkillsSoftware as a Service (SaaS)Strategic PlanningFinTechTeam LeadershipBuilding TrustTeam ManagementBusiness ReviewsEmotional IntelligenceCustomer SatisfactionAccount ManagementInterpersonal SkillsProcess ImprovementCoachingData AnalysisConsultingBusiness Intelligence (BI)Customer ExperienceCustomer Retention
Certifications (2)

SQL Crash Course

Data Science Dojo

Disciplined Agile Scrum Master

Project Management Institute

Languages (2)
Spanish(Elementary proficiency)Arabic(Elementary proficiency)
Volunteer Experience (2)

Volunteer Staff

Society of St. Vincent de Paul

Mar 2009 - Mar 2010 · 1 yr 1 mo

Volunteer Staff

American Cancer Society

Jan 2017 - Feb 2021 · 4 yrs 2 mos

Frequently Asked Questions

What is Alec S.'s current role?
Alec S. is currently working as Member at CxXchange.
Where did Alec S. study?
Alec S. studied Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies at Ohlone College. They have 2 education entries on their profile.
What skills does Alec S. have?
Alec S.'s top skills include Customer Success, Analytical Skills, Software as a Service (SaaS), Strategic Planning, FinTech. They have 20 skills listed on their profile.
Where is Alec S. based?
Alec S. is based in United States.

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