
Alec S.
Customer Success Leader | SaaS
Updated 1 year ago
14+
Years Experience
15
Roles
20
Skills
2
Education
About
I am a motivated and dedicated Customer Success professional, with a history of success in SaaS and the Manufacturing industries. My strengths include: managing teams, cultivating relationships, creating + executing strategy, and delivering key outcomes. I strive to improve customer experiences by utilising my intellectual curiosity and agility to solve complex use-cases with Engineering and Product teams, resulting in measurable value for Clients. I drive myself to be more empathetic, curious, and transparent. I enjoy meeting new people and hearing new perspectives; reach out to me if you want to talk about emerging tech, or hoops (Go Dubs!).
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Experience (15 roles)
Founder
CurrentSkills: Coaching · Consulting
2 roles · Jul 2022 - Feb 2025
Senior Manager of Customer Success
Manager of Customer Success
Skills: Emotional Intelligence · Customer Success · Project Management · Team Building · Analytics · Business Intelligence (BI) · Customer Retention · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Analytical Skills · Building Trust · Customer Experience · Customer Satisfact...
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Education (2)
Ohlone College
Activities and societies: Student Government, Senator
UC Irvine
Activities and societies: Sigma Chi
Skills (20)
Certifications (2)▼
SQL Crash Course
Data Science Dojo
Disciplined Agile Scrum Master
Project Management Institute
Languages (2)▼
Volunteer Experience (2)▼
Volunteer Staff
Society of St. Vincent de Paul
Mar 2009 - Mar 2010 · 1 yr 1 mo
Volunteer Staff
American Cancer Society
Jan 2017 - Feb 2021 · 4 yrs 2 mos
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