Customer Success Executive

About the company

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools

for booking, marketing, and business operations. We serve salons across

India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.

What will you do

• Own onboarding, activation, and long-term success of salon partners
  

• Train new users on how to use the platform via calls, Zoom, and screen sharing
  

• Track adoption and usage metrics, and take proactive steps to prevent churn
  

• Build relationships with salon owners to identify upsell or referral opportunities
  

• Resolve queries by collaborating with product, support, and sales
  

• Create help docs, training videos, and FAQs as needed
  

• Share user feedback with the product team for continuous improvement
  

• You will cross-sell and upsell services
  

• Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
  

• Meet CSAT KPIs
  

• Strong communication and interpersonal skills
  

• Ability to manage multiple tasks simultaneously and progress
  

What we offer

• Competitive salary and commission
  

• Opportunity to join a fast-growing startup at an early stage
  

• Work with a top-notch team
  

• Learn and practice the industry's best sales methodologies
  

• Be part of impacting small businesses with their growth journey
  

• Clear roles and responsibilities
  

• Clearly defined career growth path
  
  

Qualifications

• Bachelor's degree
  

• Have 1-4 years of customer-facing experience (success, account management, or support).
  

• Are fluent in English, Hindi, and at least one South Indian language (preferred)
  

• Can handle multiple accounts and stay organized under pressure
  

• Are patient, empathetic, and able to communicate clearly with small business owners
  

• Have a strong sense of ownership and a problem-solving attitude
  

• Bonus: Experience in SaaS, CRM tools, or SMB software support
  

Growth Path

This role is designed to grow into a team lead of customer experience, owning the full retention for Zylu.

Hiring process

• Screening exercise for a selected candidate
  

• Mock sales to prove your skills
  

• You will be evaluated on the required skills and qualifications
  

Sounds like you? Apply now!

We are seeking a few exceptional individuals to join our team and help us make a positive impact on the world. If

You are passionate about sales and helping businesses grow. We want to hear from you

Apply now, and let's build something amazing together.