Insurance Operations Specialist
About this role
Multinational Customer Service Specialist
We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur,
Malaysia.
We are part of International programs of Zurich and we are helping our clients to manage their risk
globally. The team is responsible for management of insurance partners around 20 countries in Asia
Pacific region. The team also oversees and coordinates the portfolio, policy issuance, premiums and
claims.
Successful candidate will be responsible for servicing clients in cooperation with external insurance
companies.
Your role
- As a Specialist in Multinational Customer Service Specialist, your main responsibilities will involve:
Support the seamless experience of customers and brokers with our services. - Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
- Maintaining the quality of data in administrative systems.
- Assuring the consistency of local insurance policies and our commitment to the global customer.
- Conduct all activities in line with operating protocols.
- Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
- Maintain and further develop the relationships with insurance partners.
Your Skills and Experience
As a Specialist in International insurance, your skills and experience will ideally include:
- Passion for insurance, communication and international trade.
- Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
- Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is advantage.
- Excellent communication and customer focus capabilities.
- Strong focus on responsibility and accuracy.
- Excellent English is a must, additional language(Chinese language) is an advantage
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time
Company at a glance
Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories.
Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses.
We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0.
Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires.
Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises.
Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?