Claims Analyst (6 months contract)
About this role
Job Summary
With moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
Job Accountabilities - Key Accountabilities
- Document claims file by accurately capturing and updating claims data/information.
- To determine liability by gathering and analyzing relevant facts.
- Analyse and determine policy coverage.
- Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
- Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
- Assess damages.Negotiate settlement of claim by establishing an appropriate negotiation strategy.
- Meet quality standards by following best practices.
- Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
- Aligned to the organization's Claims Vendor Management strategy.
- Ensure legal compliance by following laws and regulations and internal control requirements.
- Refer claim to subrogation and fraud teams.
- Contribute to profitable growth by providing risk insight, information and trends to Business
- Unit or customer as needed.Protect Zurich's reputation by keeping claims information confidential.
- Understand the current with industry trends and establish personal networks and participate in professional societies.
Job Qualifications
Required:
- Bachelor’s Degree in Insurance, Business Administration, Finance, or related disciplines
- Fresh graduates are encouraged to apply; internship or exposure to insurance/claims will be an added advantage
Preferred:
- Strong analytical and problem-solving skills with the ability to assess and interpret information
- Good attention to detail and accuracy in handling documentation and data
- Good communication and interpersonal skills to liaise with internal and external stakeholders
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time
Company at a glance
Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories.
Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses.
We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0.
Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires.
Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises.
Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?