About this role
Key Responsibilities:
- Handle customer enquiries & customer shipments from booking release to cargo arrival at destination
- Provide professional customer service to meet customer's satisfaction.
- Promote and support ZIM’s e-commerce products to customers.
- Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
- Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
- Coordinates solutions to documentation issues for customers.
- Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous, and customer-focused demeanor.
Requirements
- Bachelor's degree in Merchant Marine Trade, Business Administration or related fields
- 1-3 years' experience in shipping and logistics business
- Good computer software skill (EXCEL, WORD)
- Good command of English
- Proactive with Service-mindedness
- Good communications skills
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