Senior Engineer- IT Technical Support(L2)
About this role
Req ID 90106 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited
Job Description
What you can look forward as Senior Engineer- IT Technical Support(L2):
- Data Onboarding Excellence
- Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
- Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
- Technical Support & Issue Resolution
- Resolution of complex L2 data ingestion and SQL issues within defined SLA
- Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
- Process Improvement & Scalability
- Identification and elimination of recurring onboarding/data issues (root cause driven)
- Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
- Documentation & Knowledge Management
- Up‑to‑date onboarding documentation, troubleshooting guides, and SQL templates
- Structured knowledge base enabling faster resolution and onboarding
- Cross‑Functional Collaboration
- Clear escalation and resolution of product defects with Development/Product teams
- Feedback loops translating customer/data issues into product improvements
Your profile as Senior Engineer- IT Technical Support(L2):
- Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
- Willing to work in European shifts
- Knowledge and expertise in:
- Master data management systems such as SQL server, Profisee, and Informatica MDM.
- Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
- Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
- Modern Linux distributions and Bash are an advantage
- Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing processes and propose optimizations
Why you should choose ZF in India
- Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
- Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
- Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
- Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
- Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
Be part of our ZF team as Senior Engineer- IT Technical Support(L2) and apply now!
Contact
Veerabrahmam Darukumalli
Company at a glance
ZF is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles and industrial technology. Its comprehensive product range is primarily aimed at vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate as well as enhancing safe mobility. Alongside the automotive sector – passenger cars and commercial vehicles – ZF also serves market segments such as construction and agricultural machinery, wind power, marine propulsion, rail drives and test systems.
With some 153,000 employees worldwide, ZF reported sales of €38.8 billion in fiscal year 2025. The company operates 162 production locations in 29 countries.
For further press information and photos please visit: www.zf.com
Imprint: https://www.zf.com/site/meta/en/imprint.html
Data Protection: https://www.zf.com/master/media/en/corporate/m_zf_com/meta/data_protection_social_media/Data_Protection_Notice_Social_Media_EN.pdf
Top Benefits
- Training programs
- Career development opportunities
- Inclusive culture
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