Sales & Operations Manager
About this role
Sales & Operations Manager
South London Clubs
OTE: £33,500 – £36,500 per annum
Zest Leisure Group is a privately owned company and one of the most successful franchise groups within the Anytime Fitness UK & Ireland network.
Our journey began in 2015 with the opening of our first club in Tooting. Since then, we have expanded across London with clubs in Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and most recently Clapham Junction.
We take great pride in delivering a high-quality environment and member experience, while creating a workplace where our people can thrive and develop. With exciting future expansion plans, there has never been a better time to join our growing business.
We are now looking for an ambitious, energetic, and people-focused Sales & Operations Manager to join our team.
The Role
As Sales & Operations Manager, you will play a key role in driving membership growth, overseeing club operations, and delivering an outstanding member experience.
Key Responsibilities
Drive membership sales and lead generation activity
Achieve and exceed sales and operational KPIs
Support marketing campaigns, outreach events, and in-club promotions
Oversee the smooth day-to-day running of the club
Deliver exceptional customer service throughout the member journey
Handle member queries and escalations professionally and efficiently
Implement retention strategies to maximise member satisfaction and engagement
Ensure all operational procedures and standards are maintained
Maintain accurate club management software and reporting systems
Ensure full compliance with health & safety regulations and company policies
What We’re Looking For
Professional and highly motivated individual
Strong communication and leadership skills
Sales-driven with a passion for exceeding targets
Strong organisational and problem-solving abilities
Ability to thrive in a fast-paced environment
Passion for fitness, health, and customer service
Flexible, proactive, and a strong team player
Your Commitment
This is a full-time position working 5 days per week. Shift patterns include mornings, evenings, and some weekends, as standard within the leisure industry.
The Benefits
Industry-leading pay and generous bonus scheme
Complimentary gym membership
Loyalty holiday scheme
High-quality training and development
Genuine career progression opportunities within a growing business
Accredited learning and development programme
Company pension
Employee assistance programme
Cycle to work scheme
Reward and recognition initiatives
Staff social events
Additional incentives and benefits
Experience & Education
GCSE or equivalent (preferred)
Previous experience within the fitness, leisure, hospitality, or sales industry preferred
Work Location: In person
Company at a glance
Founded in 2015, Zest Leisure Group is a proud Anytime Fitness franchise operator, managing a growing portfolio of high performing clubs across London, including Tooting, Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and Clapham Junction.
We are passionate about creating inclusive, supportive fitness communities and delivering consistently high standards across our clubs. Our focus is on people first leadership, strong team culture, and exceptional member experiences, ensuring every club is a place where both members and team members can thrive.
With ambitious plans for continued growth and expansion, Zest Leisure Group is committed to developing talent, embracing innovation, and positively impacting the communities we serve one club at a time
Top Benefits
- Industry-leading pay
- Generous bonus scheme
- Complimentary gym membership
- Loyalty holiday scheme
- High-quality training and development
- Career progression opportunities
- Accredited learning and development programme
- Company pension
- Employee assistance programme
- Cycle to work scheme
- Reward and recognition initiatives
- Staff social events
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