Manager Market Insights & Customer Success (f/m/x)
About this role
Your Talent, our Vision – together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision – sustainable and with focus on the future.
Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems. Become part of our team and shape a future in which clear vision and professional success go hand in hand.
Your Role
Align with Product Management on positioning, value proposition, target segments, launch roadmap, and lifecycle priorities; develop the Strategic Marketing Plan for VCS (positioning, messaging, content strategy, time schedule).
Consolidate market, customer, and competitor insights into segment strategies, personas, and content needs; build awareness and drive customer engagement.
Drive product concept definition and market validation (interviews, surveys, concept tests, pilots) to inform roadmap decisions.
Define VCS product and consultation presence at key industry events, trade shows, and congresses; establish positioning that differentiates from competitors and resonates with targets.
Develop digital content and engagement programs to nurture prospective customers through the buying journey; position ZEISS as the authority on consultation excellence in eye care.
Own go-to-market plans for assigned products/solutions (objectives, audiences, key messages, timelines); coordinate cross-functional launch execution with PM, Marketing Ops, Sales, and regional/local marketing.
Campaign, content, and claims governance: create clear briefs, translate features to customer-centric benefits, develop evidence-based value propositions, manage substantiation and approvals (Regulatory/Legal/Compliance/Brand); ensure compliant use across materials.
Performance management and stakeholder alignment: review campaign performance and derive optimizations; collect structured feedback from Sales and customers to inform roadmap and offerings; ensure brand, pricing, and compliance adherence; document plans and align calendars
Your Profile
University degree in Marketing, Business, Communications or a relevant technical field with strong marketing orientation
Advanced years in B2B marketing, product marketing or portfolio marketing; experience in tech-nology/MedTech/optometry is an advantage.
Proven track record in product launches, go-to-market planning, and close collaboration with Product Management and Marketing Operations.
Experience in concept and value proposition development, plus claims creation/approval processes with Regulatory/Legal/Clinical substantiation.
Planning, coordination, and execution of complex, multi-stakeholder projects end-to-end and end-to-end ownership of the marketing value chain from idea to lifecycle optimization
Ownership mindset: high sense of responsibility, self-motivation, and bias for action.
Ability to translate technical features into clear customer benefits and value propositions; strong cross-functional collaboration and stakeholder trust through structured communication and customer focus
Fluent in English, second language valued
Your ZEISS Recruiting Team:
Hannah BeutlerCompany at a glance
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
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