Global Support Specialist (m/w/x)
About this role
ZEISS Semiconductor Manufacturing Technology
Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.
As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations
Your role:
Ensure the technically flawless execution of complex commissioning (IBS) tasks and develop solutions for the most challenging technical issues, both in Oberkochen and at customer sites
Analyze complex and potentially novel malfunctions and disturbances
Define corrective actions for complex problems, taking into account both hardware and software interfaces
Coordinate commissioning and service dates with project management, sales, and the customer, and monitor adherence to these timelines
Prepare, adapt, and create all technical documentation, as well as define spare parts lists
Plan and conduct trainings and provide technical support in German or English, both remotely and on-site
Actively define serviceability in development projects for new products and track its implementation throughout the development process
Your profile:
You have completed a technical college degree (Techniker), including relevant professional experience, or you hold a successfully completed university of applied sciences degree in mechatronics/mechanical engineering, a natural science, or an engineering discipline
You have several years of relevant professional experience – service experience with automated systems, electron or ion beam systems is an advantage. In addition, you enjoy working in multinational teams and have experience in customer management and in handling the escalation of issues, as well as a strong service and customer orientation and experience dealing with demanding customers
You have very good English skills, both spoken and written, and are willing to travel worldwide with a travel share of up to 50%
You possess a high level of communication, teamwork, and assertiveness, as well as a pronounced hands-on mentality
Your ZEISS Recruiting Team:
Georgios TanoglouCompany at a glance
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025).
For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars.
With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future.
With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide.
Learn more about ZEISS: www.zeiss.com/about
Data privacy: www.zeiss.com/data-protection
Imprint: www.zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
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