Admin, Order Fulfilment

Key Responsibilities

Order Processing (Primary Function)

• Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
• Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
• Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
• Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
• Update order status accurately within the Order Management System.
• Identify and resolve routine order discrepancies, escalating complex issues where necessary.
• Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
• Support inventory reconciliation and order verification activities where required.
• Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
  

Logistics & Warehouse Support (Secondary Function)

• Prepare, pack and organise completed orders for dispatch.
• Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
• Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
• Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
• Support inbound warehouse activities by receiving and verifying incoming goods, reporting discrepancies and generating Goods Receipt documentation.
• Support outbound shipment preparation, including packing, documentation and courier arrangements.
• Ensure completeness and proper handover of dispatched jobs and supporting documentation.
• Assist with retrieval of documents, signed invoices and other logistics-related administrative requests from internal stakeholders.
• Support inventory movements and warehouse housekeeping activities where required.

Key Requirements

• GCE 'O' / 'N' Levels, NITEC or ITE Certificate.
• Diploma holders are welcome to apply.
• 1–2 years of experience in order processing, warehouse operations, logistics or customer operations.
• Experience in the ophthalmic or healthcare industry is advantageous but not essential.

Knowledge / Skills

• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Effective communication and teamwork skills.
• Basic analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office applications.
• Familiarity with ERP, Warehouse Management Systems (WMS) or Order Management Systems (OMS) is an advantage.
• Adaptable and willing to learn new operational processes across multiple functions.
• High customer orientation.
• Good command of spoken and written English is a must
• 5.5 work day

Your ZEISS Recruiting Team:

Rebecca Felix