Key Account Manager in Finland
About this role
Role Summary
Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers? Zalaris is hiring a Key Account Manager with strong upselling and business development acumen who combines exceptional customer leadership with a challenger-sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio.
Location & Market Focus
Deep expertise in the Finnish market is required, and you must be:
- Based in Finland, preferably within the Greater Helsinki area.
- Fluent in Finnish and English
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Comfortable operating across different cultures and international business environments.
Your Mission and Role
As a Strategic KAM at Zalaris, you take full accountability for the customer journey—from contract handover to renewal and expansion. You operate as a trusted advisor, guiding HR leaders across Finland, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation, and upsell opportunities.
You will lead our governance model with confidence, navigate a dynamic matrix organisation, and collaborate closely with Service Delivery teams, HR specialists, consultants, and executive sponsors to secure an outstanding customer experience and sustained business growth.
Your Responsibilities
- Own key customer relationships, contracts, P&Ls, and strategic account plans.
- Drive renewals, upselling, cross-selling, and expansion into new markets and services.
- Facilitate tactical and strategic governance meetings, ensuring clarity, alignment, and execution.
- Act as the primary point of contact for strategic customers, using your SAP HR and Payroll outsourcing expertise to advise, challenge and support continuous improvement.
- Identify root causes, improvement opportunities, and business cases that create measurable value.
- Lead opportunity development and manage the commercial pipeline.
- Champion customer success internally and navigate the matrix organisation to deliver results.
Your Experience and Skills
- Proven experience in Key Account Management within an HR & Payroll outsourcing (BPO) in complex, global environments.
- Strong commercial mindset with demonstrated success in upselling, renewals, and business development.
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Strong understanding of HR and Payroll operations, including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platforms such as SAP SuccessFactors, Workday, and Oracle.
- Ability to engage confidently with senior HR stakeholders, including CHRO-level executives.
- Strong analytical and advisory skills, with the ability to build business cases and challenge customer thinking.
- Excellent communication and facilitation skills, with the confidence to lead governance forums.
- A proactive, entrepreneurial, can-do attitude and strong accountability for customer success.
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Ideally, you will bring: Background in a top-tier management consulting firm, combined with strong PowerPoint, Excel, CRM, Power BI, and AI tool proficiency.
What we offer
- A fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe.
- A front-row seat to exciting business transformations, partnering with high-profile organisations across multiple markets.
- Flexible working conditions including hybrid and remote working options
- Competitive compensation and benefits package
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Company at a glance
Simplify work life. Achieve more.
Our mission is to simplify HR and payroll administration, and empower you with useful information so that you can invest more in your people.
Our values bind us together as one company as they shape the way we behave towards each other, our customers and our partners across the markets we serve.
We believe that everyone matters in this company and that no one person is better than another.
We dare to aim high! #bestingmyself is everyone’s motto because we give the best version of ourselves to the team.
We believe that the best results are achieved, not by being the best in the team but by bringing the best out of your team, and supporting each other across the finish line. This is true team spirit.
We are a leading service provider of Human Capital Management (HCM) solutions, serving more than 1.5 million employees monthly with an annual revenue of more than 88 million Euros. We hold #1 or #2 positions in most of our markets, and carry over two decades of experience in transforming HR and support creating sustainable businesses with our clients.
For more information about us, go to zalaris.com.
Top Benefits
- Competitive Compensation
- Benefits Package
- Flexible Working Conditions
- Hybrid Working Options
- Remote Working Options
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