About this role
About Zaincash
ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Responsibilities:
- Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.
- Escalate unresolved or complex issues to the relevant department and follow up until closure.
- Maintain detailed and accurate records of customer interactions, transactions and complaints.
- Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.
- Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
- Education: Bachelor’s degree in Business Administration or relative field.
- Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.
- Availability: Ability to work on a shift rotation.
- Experience: Minimum of 1 year experience in customer service or a related field
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