Community Concierge
About this role
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Pay is $17.05 per hour and opportunities to grow within the organization
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
- Competitive salaries reflecting your skills and experience.
- Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
- Generous PTO and paid holidays, with flexible work hours for work-life balance.
- 403(b) plan with company contributions for eligible employees after 2 years of service.
- Continuous learning opportunities through workshops and training programs.
- Supportive work environment valuing diversity, equity, and inclusion.
- Discounts on programs, employee assistance programs, and company-sponsored events.
Scope and Responsibility
- Greet community members and guests and make them feel welcome and engaged
- Answer phones and email inquiries
- Actively manage customer transactions
- Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
- Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience
- Maintain inventory of supplies and order new stock, as needed
- Ensure front desk operations run smoothly and efficiently
- Conduct hub tours responsive to the needs of prospective customers; sell memberships
Requirements
- At least 18 years of age
- Earned high school diploma or GED
- Ability to work flexible hours, weekends, and/or holidays, as needed
- Top-notch verbal, written, and interpersonal communication skills
- Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.
Child Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Company at a glance
Established in 1858, the YMCA of Metropolitan Chicago was created as a place where community members could find growth and support. Today, 165 years later, the YMCA of Metro Chicago has 14 centers, five camps, and nearly 100 extension sites, making the Y one of the largest social enterprises in Chicago. More than half a million individuals rely on the Y each year for social guidance and individual empowerment. The Y has remained at the heart and soul of personal development in Chicagoland and the Midwest and intends to do so for generations to come.
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Programs
- Mental Health Resources
- Family Gym Membership
- Paid Time Off
- Paid Holidays
- Flexible Work Hours
- 403(b) Plan
- Company Contributions
- Workshops
- Training Programs
- Employee Discounts
- Employee Assistance Programs
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