YMCA In Westfield - Member Services Representative - Weekday Opener

Job DetailsJob Location: Westfield YMCA - Westfield, IN 46074Position Type: Part TimeJob Shift: Part TimeJob Category: Member ServicesPOSITION SUMMARY

The primary function of this position is to provide excellent member services.

PHYSICAL/MENTAL REQUIREMENTS & WORKING CONDITIONS

Ability to stand for extended periods of time
Ability to sit, walk, kneel, balance, reach, push and pull
Ability to climb stairs (depending on the facility)
Ability to lift and carry up to 40 lbs.
Ability to use close and distant vision
Ability to establish and maintain positive relationships with staff, parents, program participants, the general public and overall work effectively on a team
Ability to work as a team member and possess the core values that meet the YMCA mission
Ability to maintain confidentiality regarding personal information on children, family and YMCA staff
Ability to work in a variety of environments, specifically those fast-paced and subject to noise
Ability to concentrate and work under time constraints, even when distracted by noise and activity
Occasional exposure to heat, cold, water, dirt and dust
Ability to listen and communicate (verbally) with members and staff effectively
Ability to alphabetize, read and write
Ability to prioritize, analyze, reason, solve problems, make sound judgment, draw conclusions, make decisions and occasional negotiate
Ability to follow instructions, give directions/train others and occasionally lead/direct activities
Must display attention to detail, resourcefulness, and adaptability.
Ability to observe and promote safety and security procedures
Ability to physically and mentally respond to emergencies and administer First Aid effectively

QualificationsMINIMUM QUALIFICATIONS

At least 16 years of age
High school diploma or equivalent preferred
Basic member service skills and telephone etiquette
Data entry skills and basic computer proficiency using standard word processing
Ability to learn and use YMCA software programs
Math and calculator proficiency
Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.